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“Excelent”
Review of Hotel General

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Hotel General
Ranked #23 of 646 Hotels in Prague
Certificate of Excellence
Reviewed January 13, 2014

We stayed there from 31/12/2013 to 2/1/2014.

The room was better than in the photos. I was very satisfied with it.

All the people working there where very helpful, polite and professional.

Everything was very clean. And mean clean.

We later returned to this hotel, at a different room for another 2 days. Again, we where 100% percent satisfied.

The location was fine for me. Not in the historic centre where there are always lots of people but only 20 minutes walking time from it.

I will visit this hotel again if I ever go back to Prague.

  • Stayed: December 2013, traveled as a couple
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Thank Ant A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded January 14, 2014

Dear Ant A,

On the behalf of the hotel General team I would like to take the opportunity and thank you not only for choosing our hotel for your New Years stay, but also for your review and warm letter that we have received recently.
It gives us a great joy to see that you had an enjoyable and memorable stay with us and do not hesitate to share your experience with the others.
We thank you for your kind words and do hope that you will visit us again on your net trip to Prague.

With warm regards from all hotel team
Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 10, 2014

Stayed at the Hotel General a couple of days based on Tripadvisor recommendations and haven’t been disappointed. I’ve used quotation marks for “New Town” to point out the hotel ‘s proximity to several New Town landmarks, although strictly speaking it’s located in the Smichov neighbourhood on the other side of the Vltava river.
The 5-star hotel is close to the “Andel” subway station and public transportation hub (B Line). To reach the New and Old Town you don’t have to take the metro though – Charles Bridge can be reached after a 25-30 min walk, while to get to the Old Town it’s best to cross the Palackeho or Jiraskuv bridge into the New Town and continue walking on the riverside along some remarkable landmarks like the the Dancing House and the National Theatre (Narodni Divadlo) .
The Dancing House (aka “Ginger & Fred”), just a 10-minute walk from the hotel, was co-designed by the famous American architect Frank Gehry, best known for his masterpieces of deconstructivist style in Bilbao (The Guggenheim Museum), Los Angeles (The Walt Disney Concert Hall) or Chicago (The Millennium Park). There are several restaurants and bars in the hotel’s area.

Reception staff were courteous and helpful. The rooms bear the names of famous generals, each having their general’s painted portrait on the wall, a feature which will certainly appeal to modern history buffs. I booked a single room, which was on the smaller side, but this did not bother me as I spent most of my time exploring the city. It was however well appointed, featuring a large desk with a flat-screen TV, coffee and tea facilities and a comfortable bed. It was very quiet, as the window overlooked an inner courtyard. The spacious bathroom had a rain and a power shower plus a range of beautiful toiletries. My only niggle was that the hotel’s sauna needed advance booking at quite a hefty price, billed per hour.

The buffet breakfast served at the elegant Viva Victoria restaurant on the top floor was excellent. I would like to commend its waitstaff , especially two Arab gentlemen -I’m sorry I don’t remember their names- for their attentive, friendly service and impeccable manners.

Overall a very pleasant stay, and the great service more than made up for the small single room.

  • Stayed: February 2013, traveled on business
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1  Thank Marius_Berger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded January 13, 2014

Dear Marius_Berger,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting this review on TripAdvisor.
Your review is very important to us as a guidance of a possible further improvement therefore we are grateful for every point that you have mentioned. It gives us a great joy to see that we were able to meet your expectations and your kind words are the best reward to our team.
We thank you once again and hope for your next visit.

With best regards from Prague and the General team
Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

I took my boyfriend to Prague for his Christmas/Birthday present and really wanted our hotel to be something special. I chose the Hotel General based purely upon Tripadvisor reviews as it sounded lovely and having returned yesterday can say we have never stayed somewhere more luxurious, charming and thoughtful.

We arrived by the hotel taxi which made the beginning of our break easy as the driver collected us from the airport. Although we arrived quite late there was a doorman waiting for us who promptly took our suitcases in and led us to reception. Martin at reception very kindly welcomed us to their hotel and offered our complimentary drinks to be taken to our room as we were keen to get showered and go exploring. We immediately felt welcomed and settled and were taken away by the beauty of the place. Our room was a deluxe double with a lovely huge bed and a bathroom with a bath/shower. We were surprised to find 2 bottled waters either side of the bed with a note wishing us pleasant dreams. There was also a note on our table telling us what the weather would be like the next day so we could plan it better. We thought these were lovely gestures, and although this is a 5* hotel we did not expect this kind of thoughtful treatment.

We only ate in the restaurant for breakfast but it was absolutely delicious. The omelette we chose was made to order and the buffet was delightful, the waiters was conscious about when items were running low and constantly filled the fruit salad to keep it fresh. We were offered all various hot drinks and were re-filled when empty. A television showed a video abut the different sights and things to see in Prague which helped us greatly as when walking around the city we could identify buildings we otherwise wouldn't perhaps have taken a great deal of notice in.

The city itself is beautiful. We have travelled around various European cities but found Prague to be particularly stunning. The grandeur and culture of the place was overwhelming and we settled in straight away. The people were lovely and we were greatly surprised by the gorgeous weather! Sunshine everyday meant we sat outside most bars and restaurants and we felt we saw the Charles Bridge and the Castle in their full beauty. We found the hotel to be about a 20 minute walk to the centre if walking quickly but we didn't use any public transport as we thought the walking was lovely. Crossing all the bridges and marvelling at the architecture was really quite something.

Overall the trip really made the start to our year amazing and we have the Hotel General to thank greatly for this. They made us feel so welcomed to their city and every member of staff we met couldn't have gone out of their way more to help us. Anyone who is having trouble picking somewhere to stay should look no further than this hotel, I highly recommend it!

Holly and Sam. Stayed January 2014 and travelled as a couple.

Room Tip: Stayed in Room 302. Perfect room space and lovely bathroom. Look on their website to see the differe...
See more room tips
  • Stayed: January 2014, traveled as a couple
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1  Thank hclking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded January 13, 2014

Dear hclking (Holly and Sam),

On the behalf of the hotel General team I would like to thank you for such detailed and warm review on our hotel and its services.
It gives us a great joy to see that we were able not only to meet but also exceed your expectations and your special Christmas/Birthday present stay was really enjoyable and memorable.
We thank you for your stay and hope to welcome you back at the General whenever your travels will bring you to the lovely city of Prague.

With warm regards from the hotel team
Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014

Although in a rather quiet area, the hotel is a real haven of peace and class. WE stayed there 4 nights for the new year and we had a great experience at the hotel. Super service, nice rooms, very clean and the hotel location is quite central. It might not be down in the middle of the old town however it is a walking distance and this has allowed us to discover more of Prague. Breakfast and service in the restaurant are also 5 stars.
Overall the hotel is a classy rather understated. we stayed in the General De-Gaulle suite and the room size was perfect.
I highly recommend the hotel because it allows an authentic Prague experience as it is located in a residential area and yet very close to shopping, restaurants and public transportation.

  • Stayed: December 2013, traveled as a couple
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Thank Micha60_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded January 13, 2014

Dear Micha60_12,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your experience with the other travelers.
It gives us a great pleasure to see that we were able to meet your expectations and you had a great experience with us.
We thank you for your kind words and hope to welcome you back at the General.

Sincerely,
Ringaile Radojevic - DOS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

I can only endorse the previous reviews ,We are a married couple( 45 ) and would normally prefer to book a more modern style of hotel ,but the experience of other guests swung our decision . The attitude of each and every member of staff was what really makes this hotel special ,The breakfast was top class (the omelette especially) the room was spotless clean and a reasonable size with a king size bed, the bathroom was also as described. We had our reservations about the location, but the public transport system in the city is a great combination of trams, underground ,and buses that are simple enough to use. Great city ,Great hotel ,Fantastic staff ,and the value was also good. From marian at the front door to mustafa in the basement bar well done.

  • Stayed: January 2014, traveled as a couple
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Thank mandm1014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded January 8, 2014

Dear mandm1014,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.
It gives us a great joy to see that we were able to meet your expectations and you have enjoyed your say with us to the fullest.

With warm regards from the hotel team (incl. Marian and Mustafa)
Ringaile Radojevic

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Reviewed January 6, 2014

Our room was very clean with nice decor and quite large for a double.
The staff were excellent and very helpful.
Great location two blocks from market and modern shopping mall with cinema.
Transport (tram and metro) is second to none and there's one every 5 minutes wherever you want to go.
Breakfast was excellent but unfortunately we didn't have dinner at the Hotel until our final night and boy were we missing out as all the courses were mouth watering and incredibly good.
The talented chef was Ibrahim and the waiter who served us so eloquently was Aly Ramy both made our meal a wonderful experience.

  • Stayed: December 2013, traveled as a couple
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Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded January 19, 2014

Dear Tony S,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.
It gives us a great joy to see that you have enjoyed your stay with us and we do hope that you will choose to visit us again.

Sincerely,

Ringaile Radojevic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Christmas in Prague and the Hotel General was the icing on the cake! Fantastic welcome by door man and receptionist, welcome drink in hand and we got the first good news that we had been upgraded to a junior suite, fantastic. Filled with useful information on the City, how the tram, metro etc worked we were led to our room which was beautiful. Large, sumptuous with a beautiful bathroom filled with all sorts of goodies. Free wifi, welcome chocolates, soft dressing gowns and slippers, fridge, safe plus tea and coffee with lovely porcelain tea pot and cups, we couldn't wish for more.
Breakfast on the first day was a blast. Our fabulous waiter entertained us, presented us with a lovely bespoke breakfast and topped up our sparkling wine giving our day a great start. We decided to have breakfast in our room for Christmas Day, all we asked for was delivered on time and tasted just as good as the restaurant version.
This boutique, individually styled hotel with excellent staff is an absolute must if visiting Prague. It is close to the metro and tram but also a lovely walk along the river just behind it into town. Happily recommended this hotel to family and friends and would not hesitate to visit again if returning to Prague. Thanks to the management and staff for giving us a fabulous Christmas which we will remember for many years.

  • Stayed: December 2013, traveled as a couple
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Thank blonayBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded January 8, 2014

Dear blonayBelfast,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and spending your Christmas with us.
It gives us a great joy to see that we were able to meet your expectations and you have not only enjoyed your stay with us but also brought back pleasant memories about us and our hotel.
We thank you for your kind words and hope that you will choose to visit us again.

With warm regards from the General team
Ringaile Radojevic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel General

Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#7 Family Hotel in Prague
#21 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range: $79 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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