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“Great Hotel in Prague”
Review of Hotel General

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Hotel General
Ranked #22 of 649 Hotels in Prague
Certificate of Excellence
Sydney, Australia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Hotel in Prague”
Reviewed December 10, 2013

It was my first trip to Prague, so it was with a little hesitation that I booked our hotel, knowing that it was not in the centre of town. I am now glad that we stayed at the General, as it was far enough from the centre to be quiet, but close enough to walk in (15 mins walk along the river). It also has the advantage that the bus station is only a block away.

The hotel car was waiting for us at the airport, which was great after our long flight from Sydney. A welcome drink on arrival was also very much welcomed.

I cannot say enough about how friendly the staff were. The reception staff went out of their way to help, booking bus tickets, recommending several restaurants, and calling ahead to our next hotel in Cesky Krumlov to confirm our reservation. There was always a friendly smile greeting us at the front door, and the restaurant staff were very happy to go out of their way.

The hotel itself is fairly newly refurbished (2007 i think), and the rooms are very comfortable and clean, a good size with a great shower that feels like you are in the rain. We didn't eat in the restaurant except for breakfast, which was exceptional. Hot food cooked to order, and lots of local cakes, pastries and the normal buffet spread.

I would highly recommend the Hotel General, and if we ever return to Prague I will only stay here. Thank you very much.

Room Tip: standard double was plenty big enough, with a great shower.
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  • Stayed December 2013, traveled as a couple
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Helpful?
Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 11, 2013
Dear Stuart M,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting this detailed review on your stay.
It gives us a great joy to see that we were able to meet your expectations and you have enjoyed your stay with us to the fullest.
We thank you for your kind words and detailed description of your experience and do hope that you will have a possibility to visit us again some day in the future.

With warm regards from the hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
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English first
1 review
Reviewed December 8, 2013

Our first trip to Prague and booked the Hotel General based on the reviews and what a great choice. Reception staff very welcoming, much appreciated welcome drink, then help and advice with the sites to see, transport and maps.

The breakfast food was delicious, great cooked choices on top of a lovely hot and cold buffet selection. The service was excellent, the serving staff very friendly and helpful.

Not sure whether they spotted it was my birthday based on the registration card, but a lovely surprise to come back to flowers in the room, ‘swan’ towels and a bottle of wine from the Management Team!

Good local food and bars near the hotel too.

We would definitely recommend this hotel.

  • Stayed November 2013, traveled as a couple
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Helpful?
Thank CheshireCarrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 10, 2013
Dear CheshireCarrot,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.
It gives us a great pleasure to see that we were able to meet and maybe even exceed your expectations and you have enjoyed your stay and your birthday.

With warm regards from hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 5, 2013

Coming from Indonesia, I am used to domestic pampering . Hotel General match that with their
warmth and amazing teamwork. I get this feeling that all the staffs meet and discuss how to make their guests happy every night ! From adding halal meals to reminding me about taxi pick up. 1st class service ! Will only stay in Hotel General when I am in Prague for winter holidays.

  • Stayed December 2013, traveled with family
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Helpful?
Thank Rosman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 8, 2013
Dear Rosman M,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.

With warm regards from the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shinjuku-ku, Tokyo, Japan
1 review
Reviewed December 4, 2013

A comfortable place to stay, everything was fine. I was traveling alone and it was my first time to Prague, and I got a lot of help from the staff. I'm sure I will stay at this hotel if I go to Prague again. Thank you, Pavel. Thank you, Martin. Thank you, Marian. Thank you, Rami. You deserve the five stars. vy ctyri jste nejlepsi~ (^o^)

  • Stayed November 2013, traveled solo
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Helpful?
Thank An S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 8, 2013
Dear An S,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.

With warm regards from Pavel, Martin, Marian and Rami
(and domo arigatou gozaimasu)

Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Placentia, California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 4, 2013

We can't say enough good things about our wonderful experience at the Hotel General. The welcome drink and orientation was so appreciated after a long day of traveling, as was the bottle of wine on our departure. Breakfasts were superb with a nice buffet and additional entrée of your choice. Waiters were always pleasant, attentive, and efficient. We ate dinner in the restaurant the first night and it was a very memorable experience with candlelight and excellent food, especially the apple strudel--the best we've ever had! The service was perfect and the waiter, Ibrahm, made us feel special. The front desk was fantastic and very knowledgeable. They helped us with tickets for concerts and hockey games, explained how to get where we wanted to go, made restaurant reservations for us, and had excellent suggestions for restaurants. We especially liked the location of the hotel since it was close to both the metro and numerous tram stops. We were able to get to all parts of the city easily because so many trams went through the Andel stop. The front desk explains what transportation you need and marks everything on the map. They make it effortless to get around on your own. A Mall is also located at the stop where we could purchase things we needed. Since it was the time for Christmas Markets, every time we used the metro and trams we could go through the local Market and taste all the wonderful foods and drinks available. Often in the evening there was music being played and we found this Christmas Market so much more enjoyable than the ones in the really touristy areas that were so crowded--this one was all locals and they enjoyed explaining what it was we were eating or drinking. We would definitely recommend staying at this lovely hotel and hope we have the opportunity to return and enjoy its attentive hospitality again.

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
Thank Engstrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 8, 2013
Dear Engstrom,

On the behalf of the hotel General team I would like to thank you for staying with us and for posting this warm and detailed review.
It gives us a great joy to see that we were able to meet your expectations and you have enjoyed your 9 nights stay with us to the fullest.
We thank you for your kind words and do hope that you will have an opportunity to visit us again.

With warm regards from Prague and the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 4 Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 2, 2013

I'm talking about the review, not the hotel. We stayed for almost a week in August. I wish we had a hotel like this to look forward to in every city we visit. Service and lodgings were first rate. The staff were very welcoming and helpful, ensuring that our first visit to their city exceeded our expectations. We enjoy exploring a city on foot and found the hotel's location apt for that purpose.

  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank tomnpatti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 4, 2013
Dear tomnpatti,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting this review on TripAdvisor.
It gives us a great pleasure to see that we were able to meet your expectations and that even after a few months have passed you still remember your stay with us and would like to share this experience.
We thank you for your review and kind words and hope that you would visit us again if your travels will bring you back to the lovely city of Prague.

With warm regards from the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 1, 2013

My husband & I stayed for 4 nights at the end of November 2013. From the moment we arrived, we were treated like royalty, I kid you not. In this hotel, it is obvious that the guest is king. Nothing was too much trouble. The welcome drink was lovely and the general information given when we checked in was very informative. The room was beautiful, spotless and obviously very well maintained, just a little bit hot for me but most people like the heat. The breakfast was substantial, everything one could want and more. The bar is so cosy but not many people there when we stayed. Vicky and her colleagues at reception couldn't do enough to help us with any queries we had. On our last evening there, we came back to our room to a lovely surprise - a bottle of wine, 2 glasses and a lovely note thanking us for staying in the hotel! There are not too many hotels of this calibre out there - stay there if you get a chance but it will spoil you for any other hotel.

Room Tip: We stayed on 3rd floor facing the front - a bit noisy if you left the window open (I like fresh air...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beammeup F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 2, 2013
Dear Beammeup F,

On the behalf of the hotel General team I would like to thank you and your husband for choosing our hotel and for sharing your impressions with the other travelers.
It gives us a great joy to see that we were able to meet your expectations and that our team was able to make your stay in Prague truly enjoyable and memorable.
We thank you for your kind words and do hope to welcome you back at the General whenever your travels will bring you to the lovely city of Prague.

With warm regards from the General team.
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel General

Property: Hotel General
Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#19 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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