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Hotel General
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Reviews (1,478)
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All reviewswelcome drinkold townwonderful hotelsmall hotelthe hotel staffminute walkpublic transporttram and metrotwo blocksthe entire stafffive star hotelcity centrethe main touristcharles bridgebreakfast was excellenthighly recommend this hotelquiet area
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604 - 609 of 1,478 reviews
Reviewed October 14, 2013

Everything about this hotel was superb. Still a bargain at twice what we paid. Included breakfast was sumptuous with almost everything possible available. Location slightly out of the tourist area but a long, beautiful walk of about 30 minutes gets you anywhere. Public transportation will get you anywhere in about 15 minutes. But most important was the quality of the service. Each and every employee will go to any length to help the guests. For example, my wife is gluten free. A note was taken of this when we arrived and the next morning at breakfast everyone not only knew who we were but also that she was gluten free. Foods had already been obtained specially that she could eat and dishes were modified to accommodate her, even their delicious pancakes. This is one of many examples of efforts taken on our behalf. As some else said, this hotel is not only a great place to stay, but also a great reason to go to Prague.

Stayed: October 2013, traveled as a couple
1  Thank Harold M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded October 15, 2013

Dear Harold M,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.
It gives us a great pleasure to know that we were able to meet your expectations and you had enjoyed your stay with us to the fullest.
We thank you for your kind words once more and hope for your next visit to the General.

With warm regards from the hotel team
Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

We have been in this hotel a few month ago. We read the good reviews in this web-site and thought it is to good to be true.
When we arrived in the night the hotel didn't look 'so nice' as expected from outside, but when we entered the staff was very nice and the rooms are really excellent!
The breakfast is a pleasure to see and to eat.

We can recommend this hotel!

  • Stayed: August 2013, traveled as a couple
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Thank Traveling E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded October 15, 2013

Dear Traveling E,

On the behalf of the hotel General team I would like to thank you for your warm and kind review.

With best regards from the General and looking forward for your next visit.
Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2013 via mobile

We booked Hotel General based on Trip advisor reviews, which we always rely on when travelling to new destinations. We had some concerns about the location of the hotel and its proximity to the centre of Prague, but were happy to risk a longer walk for the sake of a quality stay. Immediately upon arrival it became clear that this hotel is not just special, it is very special indeed. A complementary welcome drink followed by a full, personal briefing on Prague and sights, information on transport and insider tips on things to do and how to make the most of our stay. Opera tickets were quickly arranged and delivered to our table in the restaurant (the meal was delicious, by the way) and the pattern was set for the rest of our trip. This hotel is an experience all of its own; beautiful decor, spotlessly clean rooms and public areas, comfortable beds and linen were all as expected in a genuine 5 Star hotel. What marks this hotel out as different, however, are the staff. Without doubt, the staff at Hotel General were the friendliest, most helpful, most caring and most efficient I have experienced in over 30 years of travel. The waiters, porters, concierge, cleaners and door staff simply could not do enough to make us feel welcome and at home. A wonderful stay in a lovely city, a short walk or tram ride from all the history of old Prague. I cannot recommend this hotel highly enough and would like to thank the staff for making our stay so happy.

  • Stayed: September 2013
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Thank Gillfluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded October 17, 2013

Dear Gillfluff,

On the behalf of the hotel General team I would like to thank you for choosing our hotel for your stay and for posting this review on TripAdvisor page.
It gives us a great pleasure to know that we were able to meet your expectations and due to our personnel efforts and quality of the services, you have enjoyed your stay with us to the fullest.
We thank you for your kind words and hope for your next visit to the General.

With kind regards from hotel team
Ringaile Radojevic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

When a hotel is as highly rated by Trip Advisor and the booking web sites as is Hotel General, the expectations run high. There are other hotels in Prague with very similar ratings to Hotel General (The Golden Well being an example). In a case like this, the hotel is not only a place to sleep but also a destination in itself. I spend atleast 200 nights/year in hotels. The big ones like Hilton, Sheraton, can be pretty standard and usually if there is a problem with a room it is usually pretty easy to just get another room. In a smaller hotel, like the Hotel General, it may not be so easy to rectify a room problem (move someone to a different hotel), especially when the original choice of the hotel may not just involve price but also location and (more importantly now) ratings and reviews of a potential alternate accommodation proposed by the hotel. In addition, because good hotels in popular destinations like Prague may be fully booked months in advance, the possibility of finding comparable accommodation in a similar location can be difficult.

Serious problems that take a hotel room out of commission do not happen often. In our case there was an electrical problem in our intended room. Unfortunately there were no other similar rooms available for my wife and I so we were offered two small single rooms on different floors. Once again, as I stated earlier, expectations can run high and in our case the situation was complicated because we were traveling with another couple and we did not want to be separated by going to a different hotel. At this point, it was obvious that not much could be done but to accept the single room accommodation. It is also at this point that the hotel must its' best effort to make the customer happy. At some bigger hotels it is a free night during the stay involved or other complimentary item. Upholding the reputation of the hotel is ever more important with the advent of social media and trip reviews. Hotel General had a difficult situation which in the end was handled to my satisfaction.

The staff are the stars of this hotel...Mustafa, Ibrahim, Rami, Vicki, and Machal (the bell hop). The breakfast was excellent. In addition to the buffet items they have a separate "to order" menu. They also have a nice bar for the evening "night cap". The location is a bit far to keep going back and forth during the day from the Charles Bridge area to the hotel but perfectly manageable, especially with the trams. The rooms are spotless. The WIFI works fairly well. I look forward to once again staying at Hotel General and I know that we will have better luck with our room.

Room Tip: Single rooms can be small.
  • Stayed: September 2013, traveled as a couple
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Thank JerryA320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded October 17, 2013

Dear JerryA320,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting such detailed review on our hotel.

Being such and experienced traveler you have pointed out the main situations that may arise and the expectations of the travelers that do travel a lot and know what they can expect of the hotel. We value your opinion a lot and thank you for all the points that you have mentioned in your review.

Answering to your comment I would like to use the opportunity and express my sincere apologies for the situation that has arisen during the day of your arrival. We do hope that the solution that was offered was acceptable and you have enjoyed your stay with us.

We thank you for your review once more and hope that you would visit us again.

with warm regards from the hotel team
Ringaile Radojevic
DIrector of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

We stayed at the Hotel General in Prague for a week in early October. This small (20-room) hotel is located off the beaten path in what they refer to as an up-and-coming neighborhood. In fact, it is located two short blocks from a major transportation hub that makes it easy to reach any part of the city.
The hotel itself was lovely: it was small, but it had everything one would need. But the main attraction of this hotel is the attentiveness of the staff. Everyone, from the welcoming receptionist to the service staff, went out of their way to be helpful and informative. It is unusual for hotel workers to go the extra mile, but in every instance, whether it was a need for directions, recommendations, transportation, or unusual requests, every staff person took a personal and committed interest in us.
When we left, it was as if we were leaving fond family members. We highly recommend this gem of a hotel.

Room Tip: The suites are small but well-equipped and reasonably priced.
  • Stayed: October 2013, traveled as a couple
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Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this reviewResponded October 15, 2013

Dear Paul M,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting such warm and kind review on our hotel team and provided services.
It gives us a great joy to know that we were able to meet your expectations and you have enjoyed your stay with us to the fullest.
We thank you for your kind words and hope that you will visit us again whenever your travel plans will bring you to Prague.

With warm regards from hotel team
Ringaile Radojevic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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