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“Simply superb”
Review of Hotel General

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Hotel General
Ranked #21 of 651 Hotels in Prague
Certificate of Excellence
Level Contributor
93 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Simply superb”
Reviewed October 12, 2013 via mobile

We booked Hotel General based on Trip advisor reviews, which we always rely on when travelling to new destinations. We had some concerns about the location of the hotel and its proximity to the centre of Prague, but were happy to risk a longer walk for the sake of a quality stay. Immediately upon arrival it became clear that this hotel is not just special, it is very special indeed. A complementary welcome drink followed by a full, personal briefing on Prague and sights, information on transport and insider tips on things to do and how to make the most of our stay. Opera tickets were quickly arranged and delivered to our table in the restaurant (the meal was delicious, by the way) and the pattern was set for the rest of our trip. This hotel is an experience all of its own; beautiful decor, spotlessly clean rooms and public areas, comfortable beds and linen were all as expected in a genuine 5 Star hotel. What marks this hotel out as different, however, are the staff. Without doubt, the staff at Hotel General were the friendliest, most helpful, most caring and most efficient I have experienced in over 30 years of travel. The waiters, porters, concierge, cleaners and door staff simply could not do enough to make us feel welcome and at home. A wonderful stay in a lovely city, a short walk or tram ride from all the history of old Prague. I cannot recommend this hotel highly enough and would like to thank the staff for making our stay so happy.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gillfluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 17, 2013
Dear Gillfluff,

On the behalf of the hotel General team I would like to thank you for choosing our hotel for your stay and for posting this review on TripAdvisor page.
It gives us a great pleasure to know that we were able to meet your expectations and due to our personnel efforts and quality of the services, you have enjoyed your stay with us to the fullest.
We thank you for your kind words and hope for your next visit to the General.

With kind regards from hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
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English first
Cedar Rapids, Iowa
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 11, 2013

When a hotel is as highly rated by Trip Advisor and the booking web sites as is Hotel General, the expectations run high. There are other hotels in Prague with very similar ratings to Hotel General (The Golden Well being an example). In a case like this, the hotel is not only a place to sleep but also a destination in itself. I spend atleast 200 nights/year in hotels. The big ones like Hilton, Sheraton, can be pretty standard and usually if there is a problem with a room it is usually pretty easy to just get another room. In a smaller hotel, like the Hotel General, it may not be so easy to rectify a room problem (move someone to a different hotel), especially when the original choice of the hotel may not just involve price but also location and (more importantly now) ratings and reviews of a potential alternate accommodation proposed by the hotel. In addition, because good hotels in popular destinations like Prague may be fully booked months in advance, the possibility of finding comparable accommodation in a similar location can be difficult.

Serious problems that take a hotel room out of commission do not happen often. In our case there was an electrical problem in our intended room. Unfortunately there were no other similar rooms available for my wife and I so we were offered two small single rooms on different floors. Once again, as I stated earlier, expectations can run high and in our case the situation was complicated because we were traveling with another couple and we did not want to be separated by going to a different hotel. At this point, it was obvious that not much could be done but to accept the single room accommodation. It is also at this point that the hotel must its' best effort to make the customer happy. At some bigger hotels it is a free night during the stay involved or other complimentary item. Upholding the reputation of the hotel is ever more important with the advent of social media and trip reviews. Hotel General had a difficult situation which in the end was handled to my satisfaction.

The staff are the stars of this hotel...Mustafa, Ibrahim, Rami, Vicki, and Machal (the bell hop). The breakfast was excellent. In addition to the buffet items they have a separate "to order" menu. They also have a nice bar for the evening "night cap". The location is a bit far to keep going back and forth during the day from the Charles Bridge area to the hotel but perfectly manageable, especially with the trams. The rooms are spotless. The WIFI works fairly well. I look forward to once again staying at Hotel General and I know that we will have better luck with our room.

Room Tip: Single rooms can be small.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JerryA320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 17, 2013
Dear JerryA320,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting such detailed review on our hotel.

Being such and experienced traveler you have pointed out the main situations that may arise and the expectations of the travelers that do travel a lot and know what they can expect of the hotel. We value your opinion a lot and thank you for all the points that you have mentioned in your review.

Answering to your comment I would like to use the opportunity and express my sincere apologies for the situation that has arisen during the day of your arrival. We do hope that the solution that was offered was acceptable and you have enjoyed your stay with us.

We thank you for your review once more and hope that you would visit us again.

with warm regards from the hotel team
Ringaile Radojevic
DIrector of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri, United States
1 review
Reviewed October 11, 2013

We stayed at the Hotel General in Prague for a week in early October. This small (20-room) hotel is located off the beaten path in what they refer to as an up-and-coming neighborhood. In fact, it is located two short blocks from a major transportation hub that makes it easy to reach any part of the city.
The hotel itself was lovely: it was small, but it had everything one would need. But the main attraction of this hotel is the attentiveness of the staff. Everyone, from the welcoming receptionist to the service staff, went out of their way to be helpful and informative. It is unusual for hotel workers to go the extra mile, but in every instance, whether it was a need for directions, recommendations, transportation, or unusual requests, every staff person took a personal and committed interest in us.
When we left, it was as if we were leaving fond family members. We highly recommend this gem of a hotel.

Room Tip: The suites are small but well-equipped and reasonably priced.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 15, 2013
Dear Paul M,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting such warm and kind review on our hotel team and provided services.
It gives us a great joy to know that we were able to meet your expectations and you have enjoyed your stay with us to the fullest.
We thank you for your kind words and hope that you will visit us again whenever your travel plans will bring you to Prague.

With warm regards from hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed October 8, 2013

Stayed 4 through 7 October 2013.
Really hard to fault this hotel - attentive staff, lovely room, real ambience and great value. Nothing was too much trouble. Why stay in a soulless, modern hotel when such gems exist?
It's a bit of a walk into the city centre, but there are river views all the way. I look forward to returning.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TerryMinor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 10, 2013
Dear TerryMinor,

On the behalf of the hotel General team I would like to thank you for your warm and kind review.

With best regards from the General and looking forward for your next visit.
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 6, 2013

A beautiful, clean and comfy stay at a great price. Booked early for a week.
Vicky at reception gave an awesome Prague overview, w map, tram and local tips, at check-in.
The staff are so friendly and cheerful, from Vicky at check-in to Mostafa, Rami, Ibrahim and the rest of the breakfast staff. Radiant smiles everyday from all the staff.
Room was well maintained and decorated. Bathroom was lovely and clean.
Good breakfast w pancake, waffle and egg options, in addition to the continental plus buffet.

Location in Smichov is quiet and away from touristy parts, but is close to local good food, nightlife and a quick tram to anywhere.

Trams are excellent 24/7.
Best hotel memory is the radiant smiling and classy staff!

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 13travellingmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 10, 2013
Dear 13travellingmike,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.
It gives us a great pleasure to know that we were able to meet your expectations and you have enjoyed your stay with us to the fullest.
We thank you for your kind words and hope that you will visit us again whenever your travels will bring you to Prague.

With warm regards from Vicky, Ibrahim, Mustafa, Rami and all unmentioned.
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 5, 2013

We spent four nights at the Hotel General and all our expectations from reading the positive reviews on the forum were met. The staff made you feel as if you were visiting with your own family and really could not do enough for you. Breakfast was amazing and the pancakes must be tried. I really loved the video of Prague that was shown each morning as it gave us further ideas of places we should visit.

We stayed in a Junior Suite at the front of the hotel. It was larger than we had expected, we found the temperature easy to control from the air con and the bed was one of the most comfortable hotel beds we have slept in. I loved the individual duvets too. If I were to say anything negative it would be the lack of coat hangers in the room. If you were not a light traveller and stayed more than four nights I think you may struggle. A lovely touch was returning on our last night to find a vase of beautiful flowers and our towels made into swans.

We found getting around Prague from here to be very easy. The tram stop is just around the corner as is the metro. We didn’t attempt the walk as we walked so much when we reached the main tourist areas that we didn’t have the energy.

Overall we had a wonderful stay in Prague. We will definitely be recommending this hotel and would not consider staying anywhere else should we return.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amathus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 10, 2013
Dear Amathus,

On the behalf of the hotel General team I would like to thank you for your stay and for sharing your impressions with the other travelers.
It gives us a great pleasure to know that we were able to meet you expectations that were based on TripAdvisor reviews and you have enjoyed your stay with us.
We thank you for your detailed descriptions of the services and amenities of the hotel and would like to assure you that your comment concerning the coat hangers was given to the person responsible for the implementations for the further consideration.

With warm regards from all hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt Dora Fl
2 reviews
Reviewed October 4, 2013

Excellent service and amenities. Staff is extremely helpful and knowledgeable.
Hotel is exquisite and you feel like royalty. The presentation and preparation of food was superior. We enjoyed a candlelight dinner last night and our server Romi was wonderful. Looking forward to our next stay here.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ali F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 8, 2013
Dear Ali F,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your experience with the others.
We were delighted to see that you have enjoyed your stay with us to the fullest and hope that you won't hesitate to visit us again if your travels will bring you back to the lovely city of Prague.

With warm regards from the hotel team
RIngaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel General

Property: Hotel General
Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#18 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Priceline, Cheap Tickets, Hotels.com, Hotwire, Cancelon, TripOnline SA, Evoline ltd, HotelQuickly and HRS so you can book your Hotel General reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
General Hotel Prague

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