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“Six star service from start to finish......”
Review of Hotel General

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Hotel General
Ranked #20 of 649 Hotels in Prague
Certificate of Excellence
Wynyard
Level 4 Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Six star service from start to finish......”
Reviewed September 19, 2011

Others have commented on the exceptional welcome including a drink (better to opt for Czech beer than Czech wine I think!) and it really does get things off to a nice start.

All staff are immaculately attired and deliver service to match. I've had similar levels of service elsewhere, but only ever if I paid at least doubel what this place cost - definitely a very good deal in Prague.

It's not the place to go if you want a huge flashy lobby and actually my (single) room was pretty ordinary, but spotlessly clean (and the bathroom (shower only - no bath) was nicely modelled).

The location worked well for me - a 30 minute walk to the Convention Centre and about the same to the Charles Bridge and the Old Town Square.

Free internet worked beautifully and the breakfast was nice - again perfect service - although the Prague tourist video playing in the background was kind of annoying.

As others have said, watch for the rip-off taxi drivers. 80% of the taxi trips I took were rip offs!

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank JohnDougall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
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american boy
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 12, 2011

The location of the hotel seems a bit dull and tired and that can reflect on the hotel sadly. The staff were pleasant enough without being outstanding. After spending 2 nights in another 5 star hotel this one didn't really hit the mark. It is far enough to be away from it all, yet great for a long stroll along the river to more central areas. If you explore more aroud the hotel area you will find more interesting places hidden out of sight. I wouldn't say it was a romantic place to stay more for the business type who need to get their head down.
The plus points were the aquaruim at check in, free internet in the room and welcome drink. Room was a good size and even though it does say, a deluxe room really should be a double bed with a double blanket and duvet instead of two singles pushed together with two single duvets. I won't be too damning as really the staff tried hard but somehow something was missing, hope they find it soon.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Blackswan671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
99 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed September 9, 2011

Stayed at the General for 3 nights while in Prague. The room was a large corner suite, consisting of a foyer, a fully furnished living room / study, a large bedroom, and two full bathrooms. The room windows are facing the interior of the hotel, so the room was very quiet. An internet-ready desktop computer is provided in the study, as well as two flat screen TVs (one in the study and one in the bedroom). Wireless internet is also free, although the signal from our room was quite weak.

The hotel is located a fair walk from the Old City, but close to a very well serviced tram and subway station, which is where we caught excellent transportation throughout the city.

Service, breakfast (included), and restaurant food are all excellent. In all, a fabulous place to stay, only 20 rooms in total, and self-parking right inside the hotel garage. I would definitively recommend this place to anyone.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Maurizio_and_Jill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, England
Level 6 Contributor
99 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed September 6, 2011

The Hotel General was chosen by all of us due to the excellent reviews on TripAdvisor and we were certainly not disappointed. From the minute we arrived nothing was too much trouble for any of the staff who are all immaculately dressed even to being served in the Dining Room for breakfast by their staff wearing white gloves. We were always greeted with a smile. Two of our friends were celebrating their 50th and 55th whilst staying at the Hotel General for which I advised the Hotel General. Hotel General were exemplary in helping our friends celebrate their special days by giving each of them a complimentary bottle of wine and for the 50th a Champagne breakfast. The rooms were immaculate in every way - decor, cleanliness and a very comfortable bed. Hotel General is about 2 miles out of the centre but because Prague has an excellent tram system you can be in the centre within a matter of minutes. We used trams 9, 14 and 20 to get us anywhere from our hotel. On a couple of occasions we ate and drank locally and found the quality of food both excellent and about half the price of Prague Central.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TheOriginalBaldie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 24, 2011

I can not say in words how nice the staff treated us .It was amazing nothing was a problem .Service was excelent .It was clean ,no road noise ,nothing was a problem .Location was great ,breakfast very nice and would stay again 5 stars it is

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank debraleemilos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandnessjoen, Norway
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 7, 2011

A great hotel in Prague. Quiet and clean with a wonderful breakfast table and a staff that you just fall in love with. Everyone is so helpful with every little thing you could need help with, suggestions on things to see, routes to go, the best restaurants etc etc. It was such a nice place to start and end our days in pittoresque Prague

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Cesar688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 3, 2011

My wife & I had a city break in Prague made all the more pleasurable by staying at this hotel.
It is ideal for those who prefer the smaller hotel with personal service. The staff were extremely welcoming and helpful and the hotel was immaculately clean and tidy.
Our room was facing the main road but was very well insulated and quiet.
We intend to return with friends in 2012.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank DrChrisC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel General

Property: Hotel General
Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Prague
#10 Family Hotel in Prague
#18 Luxury Hotel in Prague
#45 Business Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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