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“Very nice”

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Clarion Congress Hotel Prague
Ranked #135 of 649 Hotels in Prague
Certificate of Excellence
Zagreb
Level 5 Contributor
56 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Very nice”
Reviewed May 14, 2014 via mobile

Very clean, nice staff, close to city center by car. Big and nice breakfast.
Kids friendly, they have high chaire for dinning, baby cot no charge.
Small shopping centre in same big building where hotel is and there is small indor playgorund for kids.
Room service is very expensive!
Would like to come back

Stayed April 2014
Helpful?
Thank DijanaZagreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this review, June 2, 2014
Dear Guest,
Thank you very much for sharing your experience at the Clarion Congress Hotel Prague. We are pleased you enjoyed your stay and hope to welcome you back soon.
Kind regards,
Miroslav Bukva / Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
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Israel
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 6, 2014

It's a very modern and nice hotel , rooms are clean and comfortable , located outside the center but the metro station is right next to the hotel , have a big shopping mall which is really good lots of shops and restaurants , staff are friendly and helpful

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moataz s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this review, May 12, 2014
Dear Guest,
Thank you very much for your nice evaluation of your recent stay at the Clarion Congress Hotel Prague. We are pleased you had an enjoyable experience and hope to see you again soon.
Yours sincerely,
Miroslav Bukva / Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level 6 Contributor
132 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed April 29, 2014

We had one night at this hotel for the Robbie Williams concert. Very pleasant surprise, 5 minutes walk to the o2 arena and 10-15 minutes to the town center by a direct metro line. Modern and elegant hotel, great standard. Everything very clean, room large indeed, well equipped functional bathroom. The beds were great, so comfortable and big. WI FI strong signal all over the hotel, including our room. The room had everything you needed: tv, mini bar, desk to write postcards, chairs, and most important - a lot of space. The lady from the reception that helped us check in and check out wasn't so friendly, but she was very efficient. Concerning the check-in, another big plus for the hotel was that we received our room when we arrived, around 10 o clock in the morning.
We had also breakfast included, and this was sadly a big disappointment: it was a huge variety indeed (pancakes, omelets, fried eggs, different types of sausages, beans, porridge, hams/cheeses, fruits, cereals, milk, yogurt, a large selection of sweets type croissant) but of a very low product quality and most of them with a bad taste. Service was very good during breakfast.
Overall, it was a very nice stay in Prague, the hotel was perfect (excluding the breakfast) for our needs.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vladimir Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this review, May 5, 2014
Dear Guest,
Thank you very much for the time you took to write us about your experience at the Clarion Congress Hotel Prague. We are glad you enjoyed your stay with us and appreciate the service provided to you. As to the breakfast we serve, we really care for the quality of ingredients, so we are a bit surprised you criticize the overall quality. Our hotel gastronomy has been awarded several times also thanks to top quality ingredients delivered by highly reputed suppliers. Nevertheless, our guests' remarks show us what we could improve, so I can promise I will look into the matter so that you (and of course other guests as well) could be fully satisfied next time.
Thanks a lot for your visit. It would be a pleasure for us to welcome you back.
Yours sincerely,
Miroslav Bukva / Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough
Level 5 Contributor
63 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed April 26, 2014 via mobile

My wife and I stayed for three nights whilst visiting Prague for a pop concert at the O2 arena and chose this hotel primarily for its location. It is a pleasant 10-15minute walk away from the stadium although if the weather was bad or you were just a bit lazy you could take the tube one stop from directly underneath the hotel without going outside! There is also a shopping complex with a food court attached so any needs are well catered for.

We found the hotel itself very pleasing with well appointed rooms we did have a small issue when we checked in late in the evening and didn't receive the grade of room we were expecting however this was sorted out the next day and were kindly given a complimentary drink each as an apology by reception.

The location above the tube station means it is very easy to get into the old town and the main tourist areas and we would not hestitate to use this hotel again, it is very large and this means you should always be able to get a good bargin on a room rate!

Breakfast is excellent and that's where I'm going now!!!

Stayed April 2014, traveled as a couple
Helpful?
Thank Daggle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this review, May 5, 2014
Dear Guest,
Thank you very much for your kind review. We are really pleased you liked the location of the Clarion Congress Hotel Prague in the vicinity of O2 arena and the metro station allowing an easy and fast connection with the historical city centre. It is great you enjoyed your stay and the services we provide, especially the helpfulness of our staff. We would be delighted to welcome you back during your next visit to Prague.
Best regards,
Miroslav Bukva / Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 19, 2014

My wife and I stayed at this hotel in April 2014. It wasn't easy to choose which hotel to stay at since there are literally hundreds of hotels in Prague. Somehow after reading reviews about this hotel, we decided to stay at Clarion Congress Hotel Prague****.
This is very nice hotel with good service. It is very clean and everything looks new and fresh.
We recieved a room on 6-th floor with a view to a street. A lot of light, and lovely view from the window.
The room was pretty big, with huge windows and huge comfortable bed. The bathroom was just marvelous: a lot of space, good bright light, big bathtub, towel warmer and so on..
There was a table with 2 armchairs, and huge closet. In short, we liked the room.
The breakfast was nothing out of the common. We stayed for 2 nights and the breakfast was exactly the same. There are 2 restaraunts at the hotel's territory. We tried only one of them (Chronus) which had a smoking lounge in a lobby and the prices were 3 times higher than in the city.
Location is very convenient. The hotel is located on top of 3 floor shopping center and it joins yellow line "Vysočanská" metro station at the ground floor. This is very practical especially when it is really cold outside. It takes around 15 minutes to get to the medieval town of Prague. Turned out to be very convinient and quick.
Bottom line, the hotel was very good, we liked staying in it. It is more business oriented, but as a couple we still enjoyed it.

Room Tip: The higher - the better. Ask for a street view.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Imobilyzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this review, April 28, 2014
Dear Guest,
Thank you very much for your decision to stay at the Clarion Congress Hotel Prague. It's great other reviews helped you in your decision making; we are proud your expectations were met. Thank you for your nice review - we hope it will help other visitors while choosing a good hotel for their stay in Prague to decide for Clarion Congress Hotel Prague. It would be a pleasure for us to welcome you back sometime in the future.
Kind regards,
Miroslav Bukva / Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 16, 2014

Congress and conference hotels are often out of the way, and this one is no exception - but the transport system is so easy to use, it really didn't matter. The hotel is joined to the metro station by a nice shopping centre - so you don't even need to go out onto the street to head into town. It's 6 or 7 stops to get to the city centre, but if that doesn't bother you, this is a great option.

The rooms were modern and clean, with large windows. Comfortable bed, well serviced each day. The breakfast buffet was very extensive, with loads to choose from (inluding a very nice cake display!) and the staff were friendly and helpful (with excellent English). The pizza restaurant in the adjoining shopping centre (classier than it sounds) is also very nice indeed - and very reasonably priced for enormous pizzas!

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this review, April 17, 2014
Dear Guest,
Thank you very much for your decision to stay at the Clarion Congress Hotel Prague and for the time you took to share your experience with us and with other travellers. We are proud you enjoyed your stay with us and appreciate our services and staff. It would be a pleasure for us to welcome you back soon.
Kind regards,
Miroslav Bukva / Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austria
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 9, 2014

Hotel Clarion
Full name Clarion Congress Hotel Prague****

If you think you know what 4 stars mean elsewhere, you better forget it once you are at the entry hall. This is Prague, not some Chile, Russia, or Bulgaria.
My most extraordinary surprise advantage in a long time was to be my stay in a 4-stars hotel in Prague.
I guess you may have an idea of passing through Prague. If you still keep that crazy plan, carry on, but do exactly what you mean – pass through Prague, do not stay over a night there. Not in a hotel.

In the Clarion hotel, as soon as you come to get a key to your room, the clerk will demand you to lay down a deposit. I have never been demanded a deposit until I’ve come to Prague! EUR 158, which you might eventually collect when you leave the hotel the next morning. EUR 108 of it is a security that you will pay the full price in the morning. OK, so I paid immediately, on the early afternoon before even I saw the room, else you do not get the key, naturally. That leaves a EUR 50 deposit for the case that you drink and eat up the whole content of the minibar. Which, by the way, does not contain goods for more than 12 EUR, street price. The door of the minibar are repelling anyway, and when your curiosity draws you to open it, the door hangs out crazily like a monkey swinging on one hand and you need to fix it now…
I will not touch the sweets the hotel people left on the bed – the sweets look as if I am not the first who has refused them. You would not probably test them either, I guess, even only due to the fancy sweet smell of the lavishly applied room perfume that is struggling to outpower ancient cigarette smoke.
The smell hits you just seconds before you see the carpet that should seriously think of refreshing.
When combined the stars, the service, and the extorted money of my deposit, the experience is raising adrenalin levels to the sky.
This hotel would not pass for a hotel in Bulgaria, and for that sum we stayed 5 nights there somewhere, in Bulgaria, watching salmons out of the window. In Slovenia, even in the center of Ljubljana, you get half the price for a quality that is two stars higher. Same in Chile, or England. No, this one in Prague, it is not a 4 stars, there must be some mistake, or is it a frozen-star level of early 80’s? The lookout from my windows reminds the movies of prison yards, the towels in the bath are weathered thin as if they have been suffering and starving lean for several years, and yes they do look like having been used much over the last century. Some guests seem to have bitten them many a time, and there is no doubt for the cause of their desperation. I would not mind that, indeed, only the 4 stars are shining to my eyes. If you compare the Clarion hotel in Prague to any hotel in Shanghai, you know that this 4-stars hotel in Prague boasts with 5 stars more than they really earn.
Oh, the window. It is safe-locked with a key so the guests would not jump in a desperate agony over the mixture of stunning surprises.
Why am I surprised when the elevator door does not open when I go for the breakfast? I should have walked, indeed. So it takes me on a round trip – top floor again, and back to the restaurant floor – this time the door opens finally.

Why did I not believe that Prague is a dear and expensive town! Regretfully, it is far less accommodating than nightmares.

Did I forget anything?
M. Rambler

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank M R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this review, April 15, 2014
Dear Tripadvisor readers,
I am dedicated to attending our guest comments on Tripadvisor and other social media; it is a great opportunity to perceive the hotel through our guests’ eyes and to rectify, from time to time, possible shortcomings to the full satisfaction of future guests. Other travellers then may judge whether and how the hotel management strives for (and succeeds in) improving their services based on the guest comments.
Of course, I always appreciate when our guests address directly me or any of my deputies to comment on the hotel services. If they do that during their stay at the hotel, we can always find a “win-win” solution, beneficial both for the guest and the hotel.
However, I admit I do not understand the sense of those comments which express but negative emotions, without pointing out to specific imperfection or neglect. Here the writer rather gives vents to his own ignorance and inability to communicate with the hotel staff.
During their stay, our guests may get all hotel services (at the restaurant, bar, hotel transport and many other) charged to their room account. The staff is only announced the guest’s name and room number, and the guest signs the receipt. Each gentlemanlike guest certainly understands that the payment guarantee is a common practice in most big international hotels; usually a credit card guarantee is used. If a guest does not have a credit card, upon check-in, the receptionist requests the payment for the stay and a deposit which is duly accounted for and repaid upon check-out. Experience has proven that without the guarantee many a “forgetful” guest leaves the hotel without having settled his account which results in considerable losses for the hotel.
The guest’s emotions triggered by him failing to understand the sense of the requested deposit is perceived in each sentence of the review. I do not want to give detailed explications, but several basic pieces of information are necessary. Our hotel is non-smoking, with the exception of the Smoking Lounge, which has a separate air-conditioning system taking the fumy air away from the hotel. After the departure of previous guests, our chambermaids give each room a thorough hygienic cleaning and use an approved non-allergic air-freshener product. The guests’ preferences vary. If possible, the receptionists make their possible to meet the guests’ wishes. Some guests prefer watching the traffic in the street, others prefer a calm room facing our tranquil yard. However, it is always necessary to communicate with the staff. The lift door of course does not open, if a guest gives it a kick …
Everything described by the guest may be solved in an elegant way, but only if the guest wishes to solve it. I am sorry about this way of communication. I personally enforce the staff to communicate with our guests on a high level, in order to prevent occurrence of similar cases of lack of communication between a guest and the hotel. I wish a pleasant stay at our hotel to all future guests.
Miroslav Bukva / Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Congress Hotel Prague

Property: Clarion Congress Hotel Prague
Address: Freyova 945/33 | Metro B Vysocanska, Prague 190 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 9
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in Prague
#69 Business Hotel in Prague
#96 Romantic Hotel in Prague
#116 Luxury Hotel in Prague
#127 Family Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Clarion Congress Hotel Prague 4*
Number of rooms: 559
Official Description (provided by the hotel):
Clarion Congress Hotel Prague is situated in a modern part of Prague - Vysočany, just 15 minutes from the historical centre of Prague. The excellent transport accessibility and perfect service facilities make it popular both with individual visitors and business clients.The Hotel offers variable conference rooms with high-tech equipment in all spaces and guest rooms. It also offers various restaurants, bars, a wellness and fitness centre and a shopping mall right next to the Hotel. ... more   less 
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Also Known As:
Clarion Prague
Prague Clarion

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