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“A bit off the beaten track”

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Clarion Congress Hotel Prague
Ranked #148 of 649 Hotels in Prague
Certificate of Excellence
Reviewed August 27, 2013

The hotel is a bit off the beaten track, but it comes complete with "own" metro station below and a shopping center attached - both of which is very convenient. The metro will take you to the downtown in about 15 minutes (as I recall it). On the extremely hot days in June while there, the metro was also nice and cool after walking around town in the heat.

Rooms:
Very nice rooms, clean, A/C working and quite modern. Had no problem with WIFI what so ever - was fast and stable.

Service:
Was always met with a smile at the reception and everyone there were very helpful.

Hotel Limo:
Hmm, some improvements needed in customer service - the unfriendly handling of questions like "Can we pay by credit card" should not be answered with "pheeewww - nooo of course not - take a taxi if you want to pay with card. You should have told when you booked" - maybe they should have asked when I booked? Anyway, apart from this small hick-up which I don't blame the hotel for, it was really good. Can recommend!

  • Stayed: June 2013, traveled on business
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Thank JAJ9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this reviewResponded September 3, 2013

Dear Guest,
Thank you for posting a review of your recent stay at the Clarion Congress Hotel Prague. My team and I are genuinely focused on wanting to create the best experience possible for our guests so we really appreciate it when someone takes the time to give us their feedback. We are grateful to know that we were able to meet your expectations regarding our location, room and its facilities as well as helpfulness of our staff. I´ll discuss the mentioned credit card payment troubles with our partner limousine company. Of course we accept all major credit cards. Thank you for such info. It would be a pleasure for us to welcome you back.
Yours sincerely,
Miroslav Bukva / Managing Director

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Reviewed August 22, 2013

Although i gave very good ratings here, i have mixed feelings about this hotel. Comfortwise, this hotel is spot on - comfortable room, effective AC, prompt service. Location - although not in the center of prague, this hotel is right on top of Vysočanská metro station which is the 7th stop from Center (Mustek). Also, the hotel gives you the facility to use the gym and wellness center located in the mall - and all this makes the price performance ratio of the hotel very very attractive. However, breakfast was disappointing. Quantity wise, no complaints - the spread was very good but the quality was not at par ! The hotel has a lot of guests pouring in everyday and understandably it might be difficult to maintain quality for such a large number- but since it is the most important meal of the day, nobody likes a compromise here.

Tip#1: There is a very good restaurant Česká Hospůdka Na Radnici near the hotel.

Tip#2: If the lady at the gym tells you that she has no locker free, don't take her word for it. Enter the gym, go to the changing room and cross check. It happened twice with us - which was very surprising and annoying. Also, only speedo type swimwear allowed.

  • Stayed: August 2013, traveled as a couple
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2  Thank orangepajamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this reviewResponded August 27, 2013

Dear Guest,
Allow me to thank you for the time you took to share your experience from your recent stay at the Clarion Congress Hotel Prague. We are really pleased you highly value our hotel and the services we provide. As to the fitness & wellness centre, it is not run directly by the hotel; we pay for the services our guests use to another company. That is why we would really appreciate if our guests inform us immediately about any problem or difficulty they encounter so that we could take appropriate measures.
Dear Guest, thank you for staying with us and we hope to have an opportunity to serve you again.
Yours sincerely,
Miroslav Bukva / Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2013

We were visiting Prague as part of a bus trip. With an early morning stop by the hotel to drop off our luggage into a secured room and an opportunity to clean up before we did a walking tour of Prague we also had the opportunity to enjoy the breakfast. What a breakfast. Fresh fruits, eggs of various types, pastries that would make any pastry lover happy, hot coffee and more.
When we returned after all day in Prague the check-in went quickly and professionally. Our rooms were outstanding, clean, modern accomodations.
Didn't have time to visit all the amenities the hotel offered but there were many. Nieces enjoyed the free wi-fi with a variety of TV channels to satisfy the various travelers who visit Prague. Two men in our group though were not satisfied by the swimming pool swimming attire for me. They both had on the U.S. boxer type of swimtrunks but weren't allowed to use the swimming pool because the requirement was for the European style, Speedo style swimming gear. A little upsetting but they know for next time.
The 2nd day I enjoyed again the outstanding breakfast.

The hotel is a class act overall. Clean, reasonably priced, within walking distance of the underground/other transportation. Am planning on spending more time on a future visit to Prague.

  • Stayed: August 2013, traveled with family
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1  Thank MaineiacGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this reviewResponded August 27, 2013

Dear Guest,
I am really proud to read a review like yours since our staff make every effort to meet all our guests' expectations. Allow me to thank you very much for your stay at the Clarion Congress Hotel Prague and hope to have another opportunity to welcome you at our hotel.
Best regards,
Miroslav Bukva / Managing Director

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Reviewed August 14, 2013

Our stay at the Claion Congress was a big success. The service was great with every need attended to. We used the concierge to book a theatre ticket which made the whole affair trouble free. The hotel's breakfast was amazing for a 4 star hotel - more like a 5 star buffet breakfast. The room included a free fitness center that included a swimming pool but children are allowed in only from 10am to 4 pm and only with speedos - no board shorts. The rooms are large and well equipped and the 12 noon checkout time handy. The hotel is located in a shopping mall that leads to the Metro. The mall has cheap restaurants and a supermarket making the budget family travel all the easier. The adjacent Metro station makes getting around simple despite the fact that the hotel is 7 stops from the center of town.

  • Stayed: August 2013, traveled with family
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Thank Etienne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this reviewResponded August 20, 2013

Dear Guest,
My team and I are genuinely focused on wanting to create the best experience possible for our guests so we really appreciate it when someone takes the time to give us their feedback. We are pleased you decided to stay at the Clarion Congress Hotel Prague and enjoyed it. We all look forward to welcoming you back to our hotel in the nearest future.
With regards,
Miroslav Bukva / Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2013

The Clarion in Prague was hosting several hockey teams that were part of the Hockey Tour. The hotel rooms were much bigger than I anticipated. The staff was very accomodating and the service was great! They had a hotel bar which was perfect for having drinks however, it's much cheaper if you visit the downtown and drink there. The massage chairs in the hotel lobby were absolutely fantastic after spending your time on walking tours. This hotel is attached to a small mall that has a food court and a few shops. The breakfast buffet was ok but the coffee was awful. Beautiful hotel and I would recommend staying there. No clocks in the room which different. This hotel had a pool but the boys could not swim without weearing a speedo (those are the rules). If you want to swim bring a speedo.

Room Tip: We were on the 4th floor and all rooms were pretty much the same however some rooms faced the courty...
See more room tips
  • Stayed: August 2013, traveled with friends
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Thank Shelley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this reviewResponded August 20, 2013

Dear Madam,
Thank you very much for sharing your opinion of Clarion Congress Hotel Prague on Tripadvisor. For several years, we have been gladly cooperating with “Czech Challenge Cup Hockey Tour” and providing accommodation for hockey teams from Canada and the USA. All the more I am glad you were satisfied with the services of our hotel. I have explained several times here on Tripadvisor that in our large facility we have bars and restaurants of various price levels. Chronos Lobby bar offers top quality brand drinks. The guests should always realize that e.g. Beluga, a prestigious brand vodka, is much more expensive here than cheap no-name vodkas sold in some cheap downtown bars. The connection to the city centre is, thanks to the metro station right under the hotel, very fast. However, we also offer food and drinks for less demanding guests for very friendly prices, such as a two-course menu from EUR 5 at our Pizza&Café Restaurant with Italian, international as well as local cuisine. Next, our guests may visit the Food Court or several restaurants in the vicinity of the hotel. Here I would like to emphasise the neighbouring U Radnice restaurant with delicious local cuisine and a wide selection of excellent Czech beers for really local prices.
As to breakfasts, we standardly offer filtered coffee. I understand that some coffee lovers prefer espresso or cappuccino served at our bar. Currently, we are considering enhancement of breakfast coffee menu in order to satisfy even the more demanding guests. Speaking about the wellness centre, keeping up with the sanitary code is very important. In hot summer weather some guests stroll about the city in their shorts all the day long, and then they want to have a swim, pretending these shorts to be their swimming suite. This is very unhygienic, so we have to protect the health of all visitors to the wellness centre with stricter rules.
Yours sincerely
Miroslav Bukva / Managing Director

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Reviewed August 11, 2013

Although this is a massive hotel oriented on congresses and group tours, it was a good place to stay also for individual trip, all services were running smoothly. Unlike centrally located hotels, parking was smooth and for reasonable price. Access to the city center by metro was perfect (12 minutes). For basic shopping, small shopping mall is conveniently located in the same building with the hotel. As the hotel is recently built, rooms are clean and modern, with forced air conditioning (which can be luckily turned off for the night) nice bathroom and good beds. Nice addition is small kettle with few bags of tea and instant coffee. Clarion Congress hotel (note that there are two other Clarion hotels in Prague) is also located within a walking distance from O2 Arena - so you don't need to worry about transport if you are visiting an event taking place in the arena.

  • Stayed: August 2013, traveled solo
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Thank yale999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this reviewResponded August 14, 2013

Dear Guest,
Thank you very much for your friendly words regarding your recent stay at the Clarion Congress Hotel Prague. You have simply mentioned and hit all our hotel takes pride in, i.e. all under one roof. Alow me to thank you for your decision to stay with us and hope to have another chance of persuading you again of the quality of our services.
Best regards,
Miroslav Bukva / Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013 via mobile

a really nice hotel with a caring staff.although its a big hotel we felt quite at home.breakfast buffet served in a large room but to us felt quite cozy.the staff were the quickest i have seen at removing dirty plates.food good too.metro system cheap and very quick.trains nice and clean.

  • Stayed: August 2013
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1  Thank Hobson692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiroslavBukva, General Manager at Clarion Congress Hotel Prague, responded to this reviewResponded August 14, 2013

Dear Guest,
Thank you for taking the time to your review. Your kind-hearted words make me proud of our staff. I am delighted you enjoyed your stay at the Clarion Congress Hotel Prague.
Thank you for staying with us, and we hope to have an opportunity to serve you again.
Yours sincerely,
Miroslav Bukva / Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Congress Hotel Prague

Address: Freyova 33 | Metro B Vysocanska, Prague 190 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 9
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Prague
#69 Business Hotel in Prague
#95 Romantic Hotel in Prague
#126 Family Hotel in Prague
#128 Luxury Hotel in Prague
Price Range: $61 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clarion Congress Hotel Prague 4*
Number of rooms: 559
Official Description (provided by the hotel):
Clarion Congress Hotel Prague is situated in a modern part of Prague - Vysočany, just 15 minutes from the historical centre of Prague. The excellent transport accessibility and perfect service facilities make it popular both with individual visitors and business clients.The Hotel offers variable conference rooms with high-tech equipment in all spaces and guest rooms. It also offers various restaurants, bars, a wellness and fitness centre and a shopping mall right next to the Hotel. ... more   less 
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Also Known As:
Clarion Prague
Prague Clarion

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