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Lyn
Mono, Canada

Our group of six world travellers had never encountered service like this!

5.0 of 5 bubblesReviewed Nov 5, 2019
Yes, the other reviewers are right. Our group of six experienced world travellers were bowled over by the warm welcome maintained through our four day stay. None of us had experienced service like it and that includes many five star luxury hotels in Asia, Africa and South America. It's like staying with family (that you actually like ;) who are right on top of arranging tours, restaurants, transport, all with warm and genuine smiles. Don't miss the gingerbread shop right next door and at the end of the block is an extraordinary pub called Lokal, where FRESH beer comes in daily and is always packed with locals. Tourists rarely venture in- we went with a foodie tour guide, another highlight of our stay. The Agnes may not be as luxurious as some but makes up for it with raising the bar on stellar service. As for room tips, one of our group was assigned a room on the ground floor near the breakfast room and reception area which initially concerned them but the rooms are so sound proof, noise was never an issue. I'm a light sleeper and can be aware of hall noise in hotels but found the Agnes blissfully silent at night. In summary, if TA offered a rating beyond five stars, the Agnes would have it. They could give a few lessons to many other grander hotels on service and welcome.
Date of stay: October 2019
Room Tip: We had three rooms spread over the hotel and all were completely quiet.
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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SalesTeamPrague, Manažer at Hotel Residence Agnes, responded to this review
Responded Nov 8, 2019
Dear Torontolyn,

thank you for such lovely comments. It was a blast meeting your group. We are super pleased to know that you had a nice time in Prague and enjoyed your stay with us. Thank you for recommending us to other travelers.

We all look forward to welcoming you back in the near future.

Warm regards from all of us

Your Residence Agnes Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed November 5, 2019

This hotel is nothing short of amazing! Staff are so warm and friendly! Hotel is spotless, breakfast was lovely! Location was great! What really makes this hotel is their staff! It so nice to be greeted with such friendly people :-) Prague is a beautiful City and I would have no hesitation in recommending this hotel to others. :-) Thank you for an enjoyable stay!

Date of stay: December 2018
    • Value
    • Rooms
    • Service
3  Thank irishpeaches
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesTeamPrague, Manažer at Hotel Residence Agnes, responded to this reviewResponded November 7, 2019

Dear irishpeaches,

thank you very much for your kind words. It makes us very happy to know that you had an amazing stay in Prague and our hotel.

We all look forward to your future visit.

Warm regards from all of us

Your Residence Agnes Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 31, 2019 via mobile

This is a unique hotel with unique employees. I do not need to add any more to all the other recommendations - it is just for me to confirm that this hotel deserves to be rated the best in Prague. Yes - you can find more luxurious hotels, but no one that can reach Agnes to her knees when you add service, hospitality and atmosphere. The hotel added great value to our stay in Prague. The manager even drove us to the Castle - free of charge - when our transport was delayed.

Date of stay: October 2019
Trip type: Traveled with family
2  Thank fargo64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesTeamPrague, Manažer at Hotel Residence Agnes, responded to this reviewResponded October 31, 2019

Dear fargo64,

thank you for such a nice review. It was a pleasure having you as our lovely guests. It makes us happy to know that you enjoyed your time spent in Prague.


tusen takk

Kindest regards

Your Residence Agnes Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 31, 2019

Stayed here last year but only getting around to doing this now, if you have clicked into this hotel and are wondering should i book it? believe me when i say you cannot possibly say anything negative about this charming oasis in the city, we were a group of 8 traveling together and from the minute we arrived to the minute we left, i can honestly say we have never experienced the level of hospitality shown to us by all members of staff.

Date of stay: November 2018
    • Value
    • Sleep Quality
    • Service
2  Thank Declan o
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesTeamPrague, Manažer at Hotel Residence Agnes, responded to this reviewResponded October 31, 2019

Dear Declan o,

thank you for such nice comments. We are delighted to know that even after almost a year you still remember the stay at Agnes. It was great getting to know you and your friends.

We all look forward to your next visit.

Warm regards from all of us

Your Residence Agnes Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed October 28, 2019

Charming hotel in quiet pedestrian area, but easy walk to Old Town sites. Breakfast is as wonderful as other reviewers have stated.
The wow factor here is the service. We have never experienced anything like it—not even at much more expensive 5 star hotels. First off, every staff member was relentlessly cheerful and willing to help with anything. It started when the hotel sent a driver to pick us up at the train station. Then at check-in, we were given a seat and offered wine, beer, and snacks. As we set off to tour the Jewish Quarter on our own the next morning, hotel staff said that another couple had not been able to make a tour the hotel had arranged and offered us the tour gratis as a gift from the hotel. Alice was an amazing guide!
We enjoyed restaurants the hotel recommended. Divinis and Al Dente are great Italian restaurants within a few minutes walk. We also loved a new small plates restaurant, Food Lab, which is about a 3 minute walk from the hotel.
Often overlooked but only two minutes away is the beautifully restored medieval St. Agnes Convent. It also has a jaw dropping collection of medieval art.
I don’t know how the owner Frank and his partner have managed to pull together such an extraordinary staff, but they should be leading seminars for other hotels. I am extremely grateful for all they did to make our stay so easy and pleasant. And I am glad that my husband spied a tip jar so that we could show our gratitude.
Lastly, I am extremely sensitive to noise. Although the hotel is in a quiet area, we turned on the fan in the heating/cooling system for the great white noise. I never heard a sound and slept undisturbed.
It would be a mistake to stay anywhere else in Prague.

Date of stay: October 2019
    • Location
    • Service
4  Thank BawlmerMom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesTeamPrague, Manažer at Hotel Residence Agnes, responded to this reviewResponded October 31, 2019

Dear BawlmerMom,

thank you for such lovely comments. We are pleased to hear that you had a nice experience from Prague and our hotel. It is nice to hear that you made it to St. Agnes Convent, it is highly recommended. We are happy to know that you like the restaurants we suggested.

We all hope to have the chance to welcome you back in the near future.

Kind regards

Your Residence Agnes Team

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Reviewed October 27, 2019

This hotel absolutely deserves its #1 rating in Prague! The property is delightful, the location excellent, the rooms comfortable, the breakfast amazing, and the service is outstanding! Ask where something is, and they don't just tell you, they take you there! All the staff are highly trained, incredibly proficient, and seem to live to ensure that your stay in Prague is memorable and that your stay in Hotel Residence Agnes will never be forgotten. The breakfast buffet is among the finest we have ever experienced! No concerns, no negatives, just a delight!

Date of stay: October 2019
    • Sleep Quality
    • Rooms
    • Service
3  Thank Vaughan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesTeamPrague, Manažer at Hotel Residence Agnes, responded to this reviewResponded October 31, 2019

Dear Vaughan M,

thank you for your lovely comments. It is nice to hear that you had a memorable stay in Prague and our hotel. It makes us really happy when our guests share such nice words.

We all look forward to welcoming you back soon again.

Warm regards from all of us

Your Residence Agnes Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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