My husband and I spent our last 6 nights of our brief European trip at Residence Agnes which we had booked before we left Australia, based on the plethora of wonderful reviews and every expectation (difficult not to have once reviews have been read) was met completely. In fact the service offered does have to be experienced to truly understand and appreciate how earnestly and sincerely Frank, Paula and each and every staff member we encountered during our stay, our apologies for not making note of everyone's name! - wish to make their guests feel comfortable and welcomed.
Our room (I had requested quiet being a very slight sleeper) was on the 4th (top) floor so one floor has to be accessed by stairs as the lift only goes to the 3rd floor, which didn't worry us, and whilst the room was small, it was charming and clean with a small window looking out to a walkway (no cars) and sloping ceiling (a bit of a concern if tall or can't remember to duck when getting into bed which my darling husband didn't do frequently!) From our arrival we were offered refreshments whilst our luggage was whisked away to our room allowing us to relax and study the tourist map whilst Paula showed us just where we should visit and the route of the walking tour we had booked. We were offered car transfers to restaurants, and even from the train station and airport which was not expected. One special dining booking made on our behalf before we left home, was the total experience - we subsequently highly recommend Bellevue; our table was right against the window overlooking the river, bridge and castle and the service and food matched the view!
We left Agnes feeling we had been wrapped in cotton wool almost, every arrival and departure was met with a welcome - and a beer or glass of wine! Thank you to all the Agnes team for presenting us with true '5 star' service.