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Jenatchee
Wenatchee, Washington

Deserves its #1 rating

5.0 of 5 bubblesReviewed Jul 19, 2019via mobile
My husband, 14 y/o son and I stayed at the Agnes Hotel for 3 days. The Agnes is a customer service company that runs a hotel. We have traveled extensively and have honestly never had service as excellent as we did during our stay here. There are 4000 other 5 star reviews so I will leave it at that.
Date of stay: July 2019
Trip type: Traveled with family
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SalesTeamPrague, Manažer at Hotel Residence Agnes, responded to this review
Responded Jul 23, 2019
Dear Jenatchee,

thank you for such nice comments. It was a pleasure having you as our lovely guests. We are happy to know that you enjoyed your stay in Prague and our hotel.

We all look forward to your next visit.

Warm regards from all of us

Your Residence Agnes Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 18, 2019

My husband and I spent our last 6 nights of our brief European trip at Residence Agnes which we had booked before we left Australia, based on the plethora of wonderful reviews and every expectation (difficult not to have once reviews have been read) was met completely. In fact the service offered does have to be experienced to truly understand and appreciate how earnestly and sincerely Frank, Paula and each and every staff member we encountered during our stay, our apologies for not making note of everyone's name! - wish to make their guests feel comfortable and welcomed.
Our room (I had requested quiet being a very slight sleeper) was on the 4th (top) floor so one floor has to be accessed by stairs as the lift only goes to the 3rd floor, which didn't worry us, and whilst the room was small, it was charming and clean with a small window looking out to a walkway (no cars) and sloping ceiling (a bit of a concern if tall or can't remember to duck when getting into bed which my darling husband didn't do frequently!) From our arrival we were offered refreshments whilst our luggage was whisked away to our room allowing us to relax and study the tourist map whilst Paula showed us just where we should visit and the route of the walking tour we had booked. We were offered car transfers to restaurants, and even from the train station and airport which was not expected. One special dining booking made on our behalf before we left home, was the total experience - we subsequently highly recommend Bellevue; our table was right against the window overlooking the river, bridge and castle and the service and food matched the view!
We left Agnes feeling we had been wrapped in cotton wool almost, every arrival and departure was met with a welcome - and a beer or glass of wine! Thank you to all the Agnes team for presenting us with true '5 star' service.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
2  Thank Annie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesTeamPrague, Manažer at Hotel Residence Agnes, responded to this reviewResponded July 22, 2019

Dear Annie S,

thank you for spending 6 nights with us at Residence Agnes. You were amazing guests and it was so nice meeting you. We are happy to know that you enjoyed your stay in Prague and our hotel. Thank you for recommending us to others.

We all look forward to your next visit.

Warm regards from all of us

Frank, Natalia, Lenka, Paula, Klara, Lukas, Stefan and Fanda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2019

I booked the hotel based upon the rave reviews from previous travelers. Already expected of high standard of service, Frank and his staff truly exceeded it. It is a boutique style hotel with a wonderful personal touch. The breakfast is probably the best among our entire Europe trip in terms of varieties and flavor, even comparing to those fancy five star hotels. The hotel room is clean, tasteful decor, comfortable, may not be on the luxury side. We enjoy the most is the personal service the whole staff provided even as very independent travelers, who usually don't need much of pampering. As other mentioned, the hotel provides car service to the places you want to go, even to several farther places we chose but not in the usual sightseeing circle. Late afternoon or at night, we came back to the hotel lounge area, the staff served wine, beer, espressos with snacks, fellow travelers exchanged the experience of the day, tips or had an interesting discussion together. Sometimes the staff would join in and gave us some local perspective. There was one unexpected national holiday during our stay, Frank and his staff helped to check the status of opening hours, gave the background of the holiday, and helped to modify our tour plan. From the lobby to the kitchen, every staff member is polite, warm, friendly and professional. We truly enjoyed our three day stay at Hotel Residence Agnes and the community feeling it provided. Big thank you to Frank, Klara, Natalia, Paula, Stefan, and the driver who used to play professional soccer!

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sjc35
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesTeamPrague, Manažer at Hotel Residence Agnes, responded to this reviewResponded July 22, 2019

Dear sjc35,

thank you for choosing Hotel Residence Agnes for your recent stay in Prague. We are happy to hear that your expectations were exceeded and you had a nice time in Prague. It was a pleasure meeting you and getting to know you.

We all look forward to welcoming you back soon again.

Warm regards from all of us

Frank, Klara, Natalia, Paula, Lenka, Stefan, Lukas and Thomas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2019

I highly recommend Hotel Residence Agnes! The location is absolutely perfect. I’ve traveled all over the world, and this boutique-feeling hotel is an absolute gem. The staff is amazing—they help you with anything! We got an orientation of Prague, we were given restaurant recommendations, and they offered to help us with anything that we needed, such as transportation and/or tickets to shows. The staff goes above and beyond to make sure your stay is above par. This is by far one of my favorite hotels that I have ever stayed. Book it!

Date of stay: July 2019
Trip type: Traveled with friends
1  Thank Marisa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesTeamPrague, Manažer at Hotel Residence Agnes, responded to this reviewResponded July 22, 2019

Dear Marisa M,

thank you for taking the time to share such nice comments here with other travelers. We are very happy to know that you had an amazing time in Prague and our hotel.

We all look forward to your next visit

Kindest regards from all of us

Your Residence Agnes Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2019 via mobile

The location is quiet and historic, the hotel is small, charming and comfortable, the breakfast array is remarkable - yet - it is the staff who are the greatest prize. As soon as you arrive they serve you a glass of wine, teach you some basic Czech, and orient you for your visit to Prague. When you return in the evening, they are interested in what you have done - and serve you a glass of wine. Special plaudits to Michaela and Paula, but all the staff are delightful. Their restaurant advice is excellent - including the rather wonderful La Veranda five minutes walk away. It is all rather as if a kindly godparent with a large private retinue has invited you over, but is just unable to be there at the same time. Just what a hotel should be, but almost never is. Highest recommendation.

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank sk432
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesTeamPrague, Manažer at Hotel Residence Agnes, responded to this reviewResponded July 22, 2019

Dear sk432,

thank you for your amazing comments. We are super pleased to know that you enjoyed your stay in Prague and our hotel.

We all hope to have the chance to welcome you back in the near future.

Kindest regards from all of us

Your Residence Agnes Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2019 via mobile

We have never before experienced this kind of attention and care given every step of the way anywhere. This was our first trip to Prague. The entire staff is helpful, gracious, generous, and eager to please. The check in process was relaxed and included free flowing wine, sparkling waters, and any other beverage and snacks.

They were quick to respond to our every whim from rides to and from the airport, about town, recommendations for restaurants and sightseeing...you name it...help with maps and even tickets for trains. The breakfast was bountiful and they even made arrangements for us to eat before the normal time to help us catch an early flight with a full stomach.

It is charming in every way. They even gave us a few euro coins for bathrooms as we strolled.

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank 22Roy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SalesTeamPrague, Manažer at Hotel Residence Agnes, responded to this reviewResponded July 22, 2019

Dear 22Roy,

thank you for sharing such nice comments here with other travelers. You were amazing guests, it was a pleasure getting to know you.

We all look forward to welcoming you back in the future.

Warm regards from all of us

Your Residence Agnes Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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