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“You would be crazy not to stay here”

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Hotel Residence Agnes
Ranked #1 of 670 Hotels in Prague
Certificate of Excellence
Toronto, Canada
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“You would be crazy not to stay here”
5 of 5 bubbles Reviewed July 8, 2014

After traveling to over 70 countries and never once leaving a review on tripadvisor, the time has come.
Residence Agnes is the ultimate place to stay in Prague...or anywhere in the world for that matter. Beside the tangible positives of a good location, affordable price, great size rooms and showers, superb breakfasts and cleanliness, it is the intangibles which truly set this place above all else.
The staff, starting with the owner Frank all the way down the chain to the receptionists, drivers and breakfast servers, are lovely, lovely people. Instantly you feel a level of genuine personal caring and service that can only be equated to staying at a dear friend's house. It will be difficult for me to bullet-point all the unbelievable attentions that were paid to us, and all the other guests, during the four night we were there but I will try to name a few.
I had my 5 year old daughter with me and was using a stroller. The accommodated me with a huge room by european standards right on the main floor without me asking so as to avoid the stairs/elevators. Knowing that I had just come from Italy, at breakfast one of the ladies specially prepared a beautiful espresso for me without me even asking...some how she knew I would like one...and I did. Every morning we were asked our plans for the day and when ready we were chauferred to our destination...free of charge and refusing to take even a tip. Imagine a hotel where the owner drives you around to your sightseeing destination each day in his BMW. It was surreal.
Every dinner we were treated to the same car service to our restaurant of choice...often we resorted to their recommendations which turned out to be the best eating spots in town anyway.
One day we were taken to the zoo by Bisek. Seeing as it was a hot day, Bisek insisted that we call him when we were done and he would come to pick us up and bring us back to the hotel. Let me confirm once again that this is not a $1000 per night luxury hotel. This type of service in unheard of.
Each time we were in town and decided to take a taxi back (as we did not want to take liberties with their generosity) our taxi driver would be promptly mobbed by Bisek or another emplyee to ensure we were no getting ripped off....once a driver who charged us 480kr handed me back 300kr after Bisek gave him a talking to.
My daughter was called 'princess' from the moment we arrived and was showered with thoughtful kid friendly gifts daily.
The atmosphere and the vibe amongst the guest was so jovial and almost bewildered at the gem we had all seemed to find.
This has been and will be the only hotel review I write until such time I receive service that is equal to that I experienced at Residence Agnes. I suspect you will not be hearing from me again for a long, long time.

Thanks to all our friends at Residence Agnes, you made our stay in Prague pure magic!

Room Tip: stay at this hotel and youre guaranteed a good room
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ronnie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, July 10, 2014
Dear family Smilovici,

it was a big pleasure for us to have such a lovely guests
in our hotel:)
Thank you so much for your review here on TripAdvisor! We are really happy to read that you had wonderful time while staying with us in Prague . We believe that service makes all the difference and it is truly great to read such a positive feedback on our small hotel and service.We try to do for our guests the best and we hope,that the guests,and you too,will remember us for a long time :)

We will be more than happy to see you soon in our hotel again:)


Yours sincerely,Natalie and co.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,977 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 7, 2014

My partner and I stayed at the hotel for 2 nights in June 2014. I had stayed at the Intercontinental down the road for the 3 nights prior for a work conference. The two hotels are like night and day when it comes to customer service with Residence Agnes winning hands down!

All of the staff are incredibly friendly and knowledgable.. special mention to Magdelena on reception who flagged all of the best sights, restaurants and bars in Prague on the map for me within 5 minutes of check in.

You are constantly offered friendly assistance and drinks from everyone you come across. They genuinely seem to care if you are enjoying your stay at the hotel as well as your entire trip to Prague.

The hotel is an excellent ambassador for tourism to Prague, true customer service in a great location. I couldn't have asked for more.

Thank you very much

  • Stayed June 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Danielle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, July 10, 2014
Dear Danielle,

we much appreciate your nice comment and we are glad that you share experience of your stay in Prague with other travelers.
I hope you had a pleasant flight and now are relaxing in your bed :)
I'm sure you'd walked a lot of kilometers during your stay in Prague.

Enjoy summer in London,in this time we have a typical english weather in Prague:))

Thank you very much from all of us here in Agnes.N.
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London, United Kingdom
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed July 7, 2014

We stayed here Early July 2014, and we loved it, friendly, helpful, clean, good value, great breakfast...everything others say we also agree with. However, what makes this a special place is when it is compared to other hotels. On the same weekend we had 2 friends staying at some of the 5 star top hotels in Prague, and they visited us as the Residence Agnes and they were blown away by the extra service the fantastic staff at hotel residences gave. They kept saying, 'you mean this', and 'that and this....and we said yes. They are fantastic. A great place and well deserving of its good reviews. We will be back for sure.

Room Tip: We asked for a quiet room and we were right at the top. The ceilings were low so if you are 6 foot 4...
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  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DRandFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, July 10, 2014
Dear DRandFF,

Thank you for taking the time to post your amazing review!
We want to say one more again hello from Prague and we are realy happy to welcome you back as soon as possible:)
For a next time your room would be on first,second or third floor definitely :-)

KInd regards and many kisses from us.

Natalie
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Burlington, Vermont
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 4, 2014

If you are going to Prague, stay here! This magnificent five star hotel is centrally located in a quiet neighborhood near the Convent of Saint Agnes. Frank and his friendly staff redefine superior service! They made our stay extremely comfortable and memorable. We especially appreciated their fantastic restaurant and sight seeing excursion suggestions. We were offered complimentary transportation to many of the sites during our stay. After we arrived in Prague via train from Budapest, we called the hotel and asked them to please arrange a taxi to take us to their hotel. Frank, the owner, picked us up in the pouring rain and personally drove us to his hotel. He also gave us a short tour of Old Town Prague. This was so special!! As the other reviews have mentioned, we also want to recognize the much appreciated wine, candy and flowers. Thanks to Frank and his wonderful staff for sharing their beautiful city of Prague with us.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BruceNSandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, July 10, 2014
Dear BruceNSandi,

first of all I would like to thank you very much for taking your time to post such a kind review about our hotel Residence Agnes and thank you also for your recommendation.We are glad,that you felt so comfortable and satisfied with us.It was our goal:)
Whenever you come back to Prague, you are cordially invited for a breakfast in Agnes:)

Espresso and lollipops will be ready for you:))

Frank ,Natalie,Linda,Radka,Magda,Bishi and both Martins.
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 1, 2014 via mobile

We just completed a tour of Europe and Residence Agnes was by far and away the most outstanding place we stayed. As a matter of fact, we travel a great deal and this hotel is incredible in every aspect. The room was clean and well appointed. The breakfast was lovely and extensive. The free wine in the pretty entry hall at the end of the day was a very nice touch. But, above all, the service was above and beyond. They provided maps, directions and even rides to sites. In addition they sat with us (while we drank wine) and answered any questions we might have. They even sent flowers and wine to our room!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sandra h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, July 2, 2014
Dear Sandra,

Thank you for taking the time to post your amazing review! So nice to read, that you enjoyed our service and your overall experience was memorable that much. Our hotel location is really perfect and it helps us to provide the best possible service.
I am glad that you enjoyed our breakfast and our amazing city Prague:)


Best regards from all of us, Natalie.Magda, both Martins, Linda,Radka,Zbyšek,and Frank.
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Santa Ana, California
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 30, 2014

The Hotel Residence Agnes is in a league of its' own when it comes to all around service and level of attention given to every person staying with Frank and his great staff. The hotel is tucked away on a quite narrow street just a short walk to all the sites and restaurants. The personalized service is better then any five star hotel I have ever stayed in. Frank, the owner recommended we see Mucha's Slav Epic paintings and then drove us and paid for two return train tickets to the hotel for no additonal charge. The room on the top floor was perfectly great with all the necessities and comfortable bedding and pillows. The hotel and surroundings are extremely quite as the time for most folks to sleep rolls around. It's all true; the pick up and drop office service, concierge recommendations on all the local activities, concerts and retaurants, the complete breakfast menu options and afternoon drinks on the house. All done professionally with beautiful courtesy smiles. This place is a don't miss.

Room Tip: I suppose the upper floors might be the quietest but I doubt there is anything but good rooms at the...
See more room tips
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrGoodAdvice60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, July 2, 2014
Dear Guests,

it was a big pleasure for us to have such a lovely guests
in our hotel:)
Thank you so much for your review here on TripAdvisor! We are really happy to read that you had wonderful time while staying with us in Prague . We believe that service makes all the difference and it is truly great to read such a positive feedback on our small hotel and service.We try to do for our guests the best and we hope,that the guests,and you too,will remember us for a long time :)

We will be more than happy to see you soon in our hotel again:)


Yours sincerely,Natalie and co.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 30, 2014

We greatly enjoyed our four night break in Prague last week and our choice of the Residence Agnes very much enhanced our experience. It is a pleasure to write a review without a single criticism because only the strongest praise is deserved!
The service was outstanding and attentive throughout our stay. Frank and all the reception desk and breakfast room staff went out of their way to be helpful. The hotel was also very generous in providing transport to and from the airport as well as to the National Gallery, combined with a couple of complimentary tram tickets and postage of several cards. We are extremely grateful for these acts of hospitality.
The food was excellent, the room spacious and comfortable, with a lot of storage. The hotel benefits from an ideal location, central yet quiet at night, and close to the Old Town Square, Jewish Quarter as well as many restaurants and shops.
We highly recommend this hotel to visitors to Prague, whether on business or vacation.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aidanrankin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, July 2, 2014
Dear DouglasLees,

we are grateful for your time to share your experience at Residence Agnes . I am really happy reading that you have enjoyed your stay and appreciated the hospitality and personalized service of my team. Thank you very much and I am looking forward welcoming you back sometimes in the future.

Greetings from Prague.Frank,Linda,Natalie,ZbyšekRadka,Magda and Martin+Martin.
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Additional Information about Hotel Residence Agnes

Property: Hotel Residence Agnes
Address: Hastalska 19, Prague 110 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Prague
#1 Family Hotel in Prague
#1 Luxury Hotel in Prague
#1 Romantic Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Residence Agnes 4*
Number of rooms: 22
Official Description (provided by the hotel):
Residence Agnes**** is located in the heart of charming Old Town, just a few steps from Old Town Square, Charles Bridge and the Jewish Quarter of Josefov containing preserved synagogues that attract tourists from around the world; it is also close to the attractive Palladium shopping centre. Due to its location, the residence is the ideal base for your visit to Prague – whether for a shopping spree, or to visit cultural and historical sites. The historical Residence Agnes building is located in one of the oldest parts of Old Prague which is listed by UNESCO. The first mention of the building dates back to 1369, when it was bought by Matyas for “two three-scores of groschens”. Residence Agnes underwent extensive reconstruction in January and February 2012, when the building was transformed into a four-star air-conditioned hotel offering an excellent service and pleasant atmosphere. ... more   less 
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Also Known As:
Residence Agnes Prague
Residence Agnes Hotel

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