Just had four nights staying in Residence Agnes. Well, where do I start!! To begin with BELIEVE everything that has been stated in other reviews. Every good comment you saw is true. Lovely small intimate friendly hotel in a superb location. Rooms lovely, clean, comfortable, fresh roses on the desk and in a quiet location. Superb breakfast, everything from cooked food, meats, cheese, pancakes, cereals, breads etc then an amazing selection of fresh fruit. Coffee machine available all day, which was really welcome on returning "home" after a hectic day of sightseeing. Good internet reception also free in both rooms and in the lobby of the hotel. BUT as has been stated previously the customer service is beyond anything we have received before. We arrived later than planned due to a delayed flight, approximately about 11pm, very tired and really just ready for a good nights sleep. Bara on Reception greeted us with friendliness, sympathy and a very welcome cup of coffee. She directed us to a seat and kept the registration procedure down to an absolute minimum giving us only the briefest of introduction allowing us to get to bed. Thank you Bara for that. The following morning we were met by Natalie who personally showed us the breakfast area and invited us to help ourselves. During the breakfast time staff checked we were OK and made sure there was nothing more we needed. Natalie then gave us local maps with lots of very useful suggestions on places to visit, restaurants etc and told us that Frank would drive us up to the castle to start our day. This he did and gave us additional information on times of the guards changing etc. These little pieces of local knowledge made all the difference to our time in Prague. This helpfulness continued throughout our stay. On returning to our hotel VERY WET, weary and ready for a rest, we were greeted "home" again, invited to have a glass of wine or cup of coffee in the lobby. Perfect and again staff came and chatted and made sure we were OK. So friendly but NOT "in your face" for want of a better phrase. On going up to our room on our desk a complimentary bottle of house wine together with box of chocolates!! I can't complement the WHOLE staff enough on the service they provide it is well above anything we have experienced before, it is the best example of team work you will find anywhere. Exemplary. I really think Trip Advisor should make this hotel number 1 not number 2. If you like intimate, friendly, hospitable hotels, then this is definitely the place for you. Special thanks to Zbysek, Bara, Nelly, Natalie and of course Frank. There is no doubt we will be back next year for another visit. I am sure the continued hard work by all of you will very soon get you to the top of Trip Advisor's list. A HUGE thank you.!! Just got to mention Nelly once more (hope you're winning the competition).
- Official Description (provided by the hotel):
- Residence Agnes**** is located in the heart of charming Old Town, just a few steps from Old Town Square, Charles Bridge and the Jewish Quarter of Josefov containing preserved synagogues that attract tourists from around the world; it is also close to the attractive Palladium shopping centre. Due to its location, the residence is the ideal base for your visit to Prague – whether for a shopping spree, or to visit cultural and historical sites. The historical Residence Agnes building is located in one of the oldest parts of Old Prague which is listed by UNESCO. The first mention of the building dates back to 1369, when it was bought by Matyas for “two three-scores of groschens”. Residence Agnes underwent extensive reconstruction in January and February 2012, when the building was transformed into a four-star air-conditioned hotel offering an excellent service and pleasant atmosphere. ... more less
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- Also Known As:
- Residence Agnes Prague
- Residence Agnes Hotel