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“First time Prague”

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Hotel Majestic Plaza Prague
Ranked #150 of 646 Hotels in Prague
Certificate of Excellence
Reviewed September 23, 2012

Spent a three day holiday over the weekend. It was our first time in Prague, not sure what to expect. Arriving at Prague airport we were stuck behind some travellers from Malaysia in the passport desk queue. My wife noted the time it took the passport/boarder guard to clear each of the Malaysians. It took the man thirty seconds or so to stare the print off the passports of the Mixed group of Malaysian tourists.
It was a small wait whilst the man arrived for our private shuttle transfer.
When we arrived at the hotel, it was an efficient check in.
The hotel room was very good, with a bath.
We had booked the half board option, the evening meal was very good. The breakfast was excellent, a wide choice, the staff in the hotel restaurant were polite and they spoke excellent hotel English as the manager of the restaurant explained.
He explained that we could buy any alcoholic drink over 20% proof, as there had been 19 deaths of people dying from drinking bootleg wood alcohol.
It was a problem for me in that the barman in the lobby bar was not sure if Amaretto was included in the ban.
Prague is an English woman's delight , what with there being branches of Debenhams, C&A, and Marks and Spencer in the Wenscelas square. I was seduced by a Starbucks.
The river that runs through the city it is well worth going on.
Prague has cultural attractions in an abundance, though there are tour bus companies, unfortunately the one we chose was not that efficient, the young girl who took the voucher we had purchased from the hotel where we bought it. She took the voucher. It was a matter of ten minutes before she gave us wrong tickets, ones that had been validated before we had left the UK. It was the same girl, who, when we returned from the trip on the river to board the bus, told us that are tickets were not valid. I was embarrassed by the situation, as it looked as though we were trying to cheat. After a mile walk back to our hotel, we asked the hotel staff on reception for their help.
They dealt with the problem efficiently, securing us a extension of a further day on the bus ticket and an apology.
We spent a wonderful afternoon eating a nice lunch near the Charles Bridge.
On our return to Prague airport after a excellent transfer. We were in the queue to check in. There was two check in queues, in the adjacent queue was a family who were not white, our queue move at a pace whilst the other queue stalled. I'm not saying that the airport staff are racist, more like over worked people not dealing with things with a great deal of sensitivy.
We will return to Prague for another visit, hopefully we will be able to visit some more of the many cultural sites that there are in this city. We did not get a chance to vist Prague Castle which looked to be very impressive.

Room Tip: Ask for a quiet room.
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  • Stayed: July 2012, traveled as a couple
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4  Thank tyke013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at Hotel Majestic Plaza Prague, responded to this reviewResponded October 2, 2012

Dear Guest,

We very much appreciate your feedback and we would like to thank you for your time to share your experience with other travelers. We are delighted to read that you had a wonderful experience and we very much look forward to welcoming you back soon.

Sincerely yours,
Lucie Bartošová,
Front Office Manager

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1,062 - 1,068 of 2,083 reviews

Reviewed September 21, 2012

We stayed 4 nights in this hotel. We arrived late and the staff were most helpful in getting us to our room and providing advice about Prague. We were warned about money changing and pickpockets!! The room was very comfortable with a large bathroom including a bath. The hotel has a couple of restaurants - even arriving after 9pm we were able to enjoy a delicious meal - reasonably priced. Breakfast was very good - a large selection of hot and cold food catering for all tastes. It is located close to Wenceslas Square and is about a 15 minute walk to the train station. Lots of cafes nearby. We found easy to walk to all of the main sights. We would definitely stay there again.

  • Stayed: September 2012, traveled as a couple
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1  Thank fmlAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at Hotel Majestic Plaza Prague, responded to this reviewResponded October 2, 2012

Dear Guest,
Thank you for taking a moment to share your thoughts about your recent stay. We're happy our staff provided great service and delighted to hear how well you enjoyed your overall experience at our hotel. Thank you again for your kind remarks. We hope you come visit us again soon.

Sincerely yours,
Lucie Bartošová
Front Office Manager

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Reviewed September 9, 2012

All of the hotel staff were very friendly, helpful and efficient. The Hotel is well located within 200 meters of Wenceslos Square. The hotel has an excellent Thai Massage centre "Lhamo Spa". I went for a 60 minute Thai massage following a days cycle trip along the banks of the Vltava, and Lenka not only gave an excellent massage, but also provided advice on where to eat as well as witty insight into both Czech and Tibetan culture, all with a charming smile.

  • Stayed: September 2012, traveled with friends
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4  Thank GearoidMcC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at Hotel Majestic Plaza Prague, responded to this reviewResponded September 11, 2012

Dear Guest,

Thank you very much for your nice feedback. We are lucky to have such a great staff, and we thank you for recognizing the quality service they provide. If your travels bring you to Prague again we look forward to welcoming you back!

Yours sincerely,
Eva Lodrová
Assistant to Front Office Manager

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Reviewed September 8, 2012

location in heart of city, wonderful for night life. excellent service. good neat clean rooms. loved it.
being a best western property it has excellent standard with value for money. the hotel has wonderfull inhouse club for sat and sundays. restaurent has good variety.

  • Stayed: September 2012, traveled on business
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Thank ricky17778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at Hotel Majestic Plaza Prague, responded to this reviewResponded September 11, 2012

Dear Mr. Ricky,

Thank you very much for your comments. We are very happy that you had a satisfying vacation. It was a pleasure to read that your stay in our hotel was perfect and we are looking forward to your return.

Yours sincerely,
Eva Lodrová
Assistant to Front Office Manager

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Reviewed September 7, 2012

We stayed in this hotel for 3 nights whilst enjoying a city break in Prague. We arrived late at night and the reception staff were very welcoming and sorted out room out very quickly. The room was clean and spacious, my only negative is that they put us in a roof top room and the window was very small and set it one corner. This did not allow much light nor give us any view, even if it was the building opposite. Only a minor issue, nothing to complain over. The breakfast in the hotel was ok, it catered for all tastes. Not all were to suit my tastes but the pastries that we had were yummy. The bar area was small but reasonably priced, no complaints there. The hotel also offers free wifi, which I thought was a nice added extra. The hotel was situated just of Wenceslas Square, which is great for shopping and a few restaurants. It does become a little seedy in the evenings with dodgy looking characters selling all sorts on the street corners and the strip joints but I didnt once feel unsafe. Overall, I found Prague to be a safe city. The hotel is also a short walk, maybe 10 minutes to the old town square and the another 5 minutes or so from the Charles Bridge. I would recommend this hotel to other travellers to Prague.

  • Stayed: September 2012, traveled as a couple
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2  Thank kellymarie81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at Hotel Majestic Plaza Prague, responded to this reviewResponded September 11, 2012

Dear Guest,

Thank you very much for your positive feedback regarding your recent stay at the Best Western Premier Hotel Majestic Plaza.

I am so delighted to hear that you enjoyed your stay, and that we were able to efficiently assist you throughout your visit. All and the entire team look forward to welcoming you back in the very near future.

Yours sincerely.
Eva Lodrová
Assistant to Front Office Manager

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Reviewed September 7, 2012

First Room they offert us was a very small - at the roof, with a strange smell. As I refused it I got another room in the 3rd floor which was very dark, you could not even see the sky - and the lady at the reception was not realy happy about my request - she talk about that with her colleague in czech, but it was easily to see.
Beside the you could here everything from the neighbor room.
That is not enough for a 4* Hotel.

  • Stayed: September 2012, traveled as a couple
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Thank Gabi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at Hotel Majestic Plaza Prague, responded to this reviewResponded September 11, 2012

Dear Mrs. Gabi,

I am sorry that your experience did not meet your expectations. It is important for us to understand how our guests feel about hotel and what we can improve. Your comfort and satisfaction are our highest goals. We will improve our service.

Yours sincerely,
Eva Lodrová
Assistant to Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2012

Seems like the earlier problems have been addressed (toiletries, cleaning, etc). Very nice place, good location. The room was too small to warrant 4****. There was only one (uncomfortable) chair in the room - so relaxing after a hard day's tourism had to take place in the bar.

Didn't use the restaurant, but the breakfast buffet was superb.

Room Tip: High floors are quieter.
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  • Stayed: August 2012, traveled as a couple
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Thank lindarann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pavlah, General Manager at Hotel Majestic Plaza Prague, responded to this reviewResponded September 6, 2012

Dear Guest,

Thank you very much for your feedback.We welcome and value your comments about our service. It is important for us to understand how our guests feel about hotel and what we can do to improve. I am sorry that your experience did not meet your expectations. Your comfort and satisfaction are our highest goals.

We hope to have another opportunity to welcome you back to Prague and the Majestic Plaza.

Sincerely yours,
Lucie Bartošová
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Majestic Plaza Prague

Address: Stepanska 33, Prague 110 00, Czech Republic (Formerly Best Western Premier Hotel Majestic Plaza)
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#31 Spa Hotel in Prague
#129 Luxury Hotel in Prague
#136 Romantic Hotel in Prague
#136 Business Hotel in Prague
Price Range: $68 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Majestic Plaza Prague 4.5*
Number of rooms: 182
Official Description (provided by the hotel):
The elegant hotel Majestic Plaza Prague is located right in the heart of Prague, only 300 metres from famous Wenceslas Square. Wi-Fi is available for free and all rooms feature free coffee and tea making facilities. The Majestic Plaza hotel consists of 2 historical buildings in unique styles: Art Deco and Biedermeier.Fine dishes from all around the world are served in the restaurant and the spa area with a private sauna and a hot tub invite you to relax. ... more   less 
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Also Known As:
Best Western Prague
Prague Best Western

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