We booked a double room for April 2011 last year in December and received during this 4 month 2 confirmation via phone, that the booking is OK.
After a 10 hour trip we finally arrived at the hotel but were informed that there is no room for us available due to a technical issue they had with the water pipes and that a lot of rooms are now flooded. They also told us that they informed us about the problem via mail but we didn't receive any mail from them. And even if we would have received it, we were already on our way to the hotel so it wouldn't have been too late.
So the hotel booked a double room for us at Hotel Pyramid that offered the same conditions and services as the Ehrlich Hotel, but this one had no underground parking. The secure parking in the garage was one of the main reasons we chose this hotel.
In my opinion there were no flooded rooms, I guess they were overbooked and had to get rid of some customers. Unfortunately, I was one of them...
I wouldn't recommend this hotel due to the risk of being moved to another hotel in spite of early booking + confirmation.
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- Also Known As:
- Ehrlich Hotel Prague