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“No room available in spite of early booking”
Review of Hotel Ehrlich

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Hotel Ehrlich
Ranked #376 of 646 Hotels in Prague
Reviewed April 20, 2011

We booked a double room for April 2011 last year in December and received during this 4 month 2 confirmation via phone, that the booking is OK.
After a 10 hour trip we finally arrived at the hotel but were informed that there is no room for us available due to a technical issue they had with the water pipes and that a lot of rooms are now flooded. They also told us that they informed us about the problem via mail but we didn't receive any mail from them. And even if we would have received it, we were already on our way to the hotel so it wouldn't have been too late.
So the hotel booked a double room for us at Hotel Pyramid that offered the same conditions and services as the Ehrlich Hotel, but this one had no underground parking. The secure parking in the garage was one of the main reasons we chose this hotel.
In my opinion there were no flooded rooms, I guess they were overbooked and had to get rid of some customers. Unfortunately, I was one of them...
I wouldn't recommend this hotel due to the risk of being moved to another hotel in spite of early booking + confirmation.

Stayed: April 2011, traveled as a couple
Thank DeeaTM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EhrlichMichael, Manager at Hotel Ehrlich, responded to this reviewResponded May 6, 2011

Dear guest,

We are most grateful for your feedback. We really apologize for whatever inconvenience this may cause you.

This was one off kind of situation. We can assure you this will not happen again. As we needed to take care of all our guest, we had no other choice than offer another option of very high standard – moving into another 4* hotel which is a well maintained 4*property with excellent location and easily accesible by walk to all attractions in Prague.

I would like to apologize, about you being transferred and I want to personally thank you for being understanding regarding our issue in April. We are embarrassed and truly regret our inability to fulfill your reservation as requested.

If you ever come again to Prague, please do not hesitate to contact me personally, I will make sure your stay in hotel Ehrlich will be very pleasant, as stated over and over in our customer reviews.

With Best Regards

Jitka Perglová

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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68 - 74 of 188 reviews

Reviewed April 8, 2010

Very nice hotel with modern rooms. Very pleasantly surprise!
Despite the fact Im leaving close to Prague, we choose this hotel because of my spanish B/F who came for vacations. In offer was and free parking place (garage under hotel) and free ticket for public transportation. Bus stop is 50 m from the hotel and after 4 stops you are in the city center - in front of great new opedned shopping mall Palladium! :-)

The reception staff were very nice and helpfull (maps, theatre tickets etc.) and everything was terribly fragrant and clean!


Navrhnout lepší překlad

  • Stayed: April 2010, traveled as a couple
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2  Thank Sintri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2010

Very good stay - here are some facts:
1) free parking for your car!!!! (the most important if you plan to travel to Prag by car!)
2) very big and clean rooms (clean towels, room cleaning every day).
3) breakfast could be better but come on I am not getting any beter at home.
3) 15 min by public transport (bus 133) to the city center - 4/5 stops, bus stop located only 100m from the hotel, get ticket from TABAK Shop on the way, 50 m from the hotel on the way to the bus stop. Ticket price only 18 Korons - one way. One day ticket - get at the metro station. If you buy a ticket in the bus the driver charges you 30 Korons insted of 18 Korons. It is clearly indicated on the bus door!
4) free internet in the rooms - take a cabel with you or get it from reception (deposit - I paid 5 € - got it back at the check out)
5) staff friendly
6) hotel opened 24/7
7) quite a big chooice of adverts in reception - things to do in Prague ect.
8) mini market and a few shops with fruits around.
9) the hotel GPS coordinates given on the hotel web site match the real location - I used Navigon for Iphon.
10) I definitely stay in Ehrlich again if in Prague!

  • Stayed: March 2010, traveled as a couple
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1  Thank Tomasz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2010

The hotel was really clean, we had a very good experience concerning the staff. We didn't know much about public transportation in Prague so they gave us a few tips. We loved the breakfast but as someone stated before if you don't go as early as you can to serve it not much left towards the end :p. I didn't mind the location at all, we even went by foot to the centre on our very first day there and loved it.

  • Stayed: August 2008, traveled as a couple
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Thank DorinandLucia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2009

it be founded in no one.
Unfortunately, while the employees (2 that is to say all and all) have the grin and the disposal, the hotel you do not recommend in persons that want they pass well in a hotel. The breakfast, indeed with a lot of things, however unfortunately are no fress, as the dry bread of Toasty, and the bad yoghurt. This means that is not given the best importance for the quality of foods.
Also, if somebody hungry from the of lunch time hours and afterwards, does not exist case it finds something there to eat. Neither the region is advisable for food, one and do not exist and a lot of things in order to you find to eat. Also if you want at evening to relax in your hotel, drinking a drink in the lounge (does not exist lounge), does not exist case it accomplishes him because simply they do not serve with nothing. Does not work nothing in the hotel and the alone employee that exists is the receptionist.
Finally, if you are smoker you will have a hard time. Does not exist no space for smokers, and if you are in this category, it should you come out outside from the hotel in a temperature the winter that reaches a lot down the zero, in order to you smoking. I understand that this is the policy of hotel, but because I do not prefer any other, that service it has, but also is also allowed the smoking in somebodies of his spaces that allocate.
Say also that in order to you reach in the city of Prague or should you give from 150 - 200 Corones to taxis, or you exist a bus in way that it keeps roughly 20 minutes. The tram.... you forget…

  • Stayed: November 2009, traveled with friends
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Thank g_aggelos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2009

This hotel is a bus trip from the city center. It is too far to walk but the bus stop is just outside the hotel. It runs very late and very good value. The room was large and comfortable. We had three comfortable beds in our room. We had a corner room with large windows, that opened, that ran the length of the room. Our room was clean and was large enough for all three of us in our party to spread out our luggage.All the front desk clerks were polite and tried to help with our many questions, their English was limited but always attempted. The breakfast buffet was much larger than I expected of a normal breakfast buffet. It included meats, cheese, large assortment of breads, juices, hot sausages, scrambled eggs, and cereal with milk. We visited during a cold time of the year and the heat it was a comfort to return back to a warm room. We were on the 4th floor and the noise from the street was not bothersome. The bathroom was clean. The hot water never ran out. The only downside was no refrigerator. Just a few businesses down the street (towards the city center) is an excellent restaurance called Alabama. The food portions are very large and the price is very good. I was suprised at how much food we got for how much we spend. It was also the best meal I ate in Prague during the entire weeklong stay.

  • Stayed: March 2009, traveled with friends
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2  Thank boarlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2009

Just returned from Prague, where my friend and I spent 3 nights at Ehrlich hotel. What a disappointment! It is situated in a seedy district of the city, next to a sex shop! Takes 30 minutes to get into the centre by bus, which is not at all what the information on the hotel says. The rooms are clean but so basic! It is nowhere near a four star, in fact, it is pushing a 2* property. Breakfast is beyond the joke, as 2 ladies, we do not eat a lot, but for a man, there is simply nothing to eat, unless you are satisfied with some bread and butter. The staff were polite, no complaints there, most guests were Russians. Still cant get over the audacity of the owners to call it a 4* hotel, how did they manage it? If you are looking for a buget hotel far away from the city centre, by all means, stay there, otherwise avoide at all costs.

  • Stayed: March 2009, traveled with friends
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1  Thank chanel66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ehrlich

Address: Konevova 1380/79, Prague 130 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 3
Amenities:
Bar / Lounge Free Breakfast Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#240 Luxury Hotel in Prague
Price Range: $41 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ehrlich 4*
Number of rooms: 46
Reservation Options:
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Also Known As:
Ehrlich Hotel Prague

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