After researching accomodations in Prague for quite a while, we settled on the 3 bedroom Fox Apartment, liking both the area the apartment was located and the pictures of the facility I found online. I contacted them by email, and received a quick answer and was quoted a very reasonable rate for the two weeks we planned to visit Prague. I booked the apartment with Hamish, after being assured that we would have both washing machine and Internet access. Internet was particularly important, since my daughter would be taking time away from her college classes and needed to keep up with and submit course work while we were on vacation.
A few weeks before we arrived in Prague, I got an email from Hamish telling me that they had made an error in figuring our rental costs, as our stay would include part of the Easter holiday. Hamish told me that they customarily raise the rental rates for the holiday stays and I did agree to pay a higher rate for the holiday weekend.
We arrived in Prague and were met at the airport by a nice young man and driven to the apartment. But the apartment we were taken to was NOT the one I had contracted for. We wound up in a whole different area of the city. Hamish (on the phone) got a bit belligerent and told me he had sent me photos of the new place and I had approved the change. This is patently not true. We had no idea we were being moved until we reached Prague and then we had no recourse, what are you supposed to do when you've been on an airplane for more than 24 hours, don't know the town or the language? Hamish said we'd been moved because the original apartment was undergoing 'renovations.' I feel what happened is he rented that apartment to someone else for the full holiday rental rate and moved us to a less desirable property because we were paying less.
That said, I must say the the 'new' accomodation was adequate. It was clean, still was three bedrooms, although there was only one toliet for the 6 of us and the original rental had two. The new place was also at the top of 6 flights of stairs, making it difficult for my 72 year old mom to make the climb. The main problem was NO internet access which had us scrambling to find connections for my daughter to do her school work. And the washer although there, did not work, forcing us to find a laundromat. I do feel that we did pay a fair price for the apartment we did have and it all worked out OK in the end. I would, however, be cautious and make sure you get the accomodation you book.