Dear Liamsuzhou,
I would like to thank you for choosing our hostel for your recent stay in Prague!
I am happy to read you have had an overall nice stay with us and I appreciate your review full of kind comments a lot. specially I wanted to thank you for mentioning our helpful staff.
On the other hand I am sorry for the mentioned drawbacks. With our IT team we are constantly working on improving the wi-fi in house as we understand how important this is. Thank you for your feedback on this, I will make sure to double check the situation.
As you are mentioning, our hostel is not located in the historical hear of Prague, but in cool residential neighborhood with the direct tram connection to all the main sights of Prague. Tram number 22 stops right in front of our house and would take you (with no need to change to subway) to New Town, Old Town, Lesser Town or Prague Castle. Tickets for public transportation are available at reception and trams are running frequently and on time.
Thank you once again for sharing your experience and for giving us a chance to get better thanks to you feedback.
Have safe travels!
Kind regards,
Lucia