Upon our arrival at the hotel the manager on duty, a woman, ignored us totally as she groveled at the feet of another couple checking in at the same time...not very welcoming ...
The hotel itself is well located , close enough to the action but far away enough to be quiet.
The Spa .....sublime bliss, from decor to staff to therapists, without question the best spa or treatment we have had anywhere in the world.
The decor of the hotel , from restaurant to bar to rooms is acceptable but far from plush .Bit spartan actually, something minimalists may enjoy.
The gym, superb from equipment to layout and cleanliness.
The breakfast room is as described adequate from an aesthetic perspective, the fare on offer for the fully inclusive breakfast is fairly wide in choice but under no circumstances stray from the given choice or you will face a hefty addition to the existing cost for the fully inclusive breakfast...restaurant staff seemed to run hot and cold, one day great and others barely civil?
The bed( mattress) is without question one of the most heavenly either of us had ever slept in.
At this point you are probably saying why on earth did we rate this hotel so badly...let me elaborate.
A stay in a hotel is not only about the decor and the bells and whistles, although of huge importance,one should also take cogniscance of the staff and the services afforded to their guests. In this area( Barring the Spa staff-all of whom we had interactions with) and one of the restaurant waitresses the rest of the staff were sadly lacking in their communication and guest relation interaction skills...disgraceful for a hotel of the supposed calibre of the Mandarin Prague.
I will elaborate on a few areas of where shoddy services were offered from management and other staff.
As described above in my opening...I am still aghast at the manager on duty and the manner in which we were ignored...if they did not want our custom we would gladly have gone to the Four Seasons where the rate was similar, decor substantially more comfortable and plush and the service leagues ahead of that of the Mandarin staff.
The doorman was well, just about never at his post, the concierge disappeared for ages, the reception staff were trainees and whilst sweet and desperate to be accommodating were really just not up to scratch and definitely far from being polished...once again not something one would expect from front line staff in a 5 Star hotel.
A very specific example which also really still makes me livid is the manner in which when on the way to dinner at one of Prague's top restaurants when we asked for transport we were told to catch a taxi, the doorman, who I am sure it is his job to do, could not even open the hotel or taxi door for my partner or myself ...that is not what made me livid, what did was that another couple, AFTER us asked for transport somewhere and they were offered the hotels car...I know we only had a suite and not the presidential suite, but how does the management of this hotel operate or instruct their staff to operate?
We were guests at their hotel for 3 nights, a middle aged respectable well dressed and behaved couple...not some street urchins.
I am sure our impression of this hotel would have been better , if the staff and management had been better at their functions.
Would I stay at the Mandarin again...not if you paid the bill....as said , the Four seasons up the road would give better value for the amount charged and substantially better service as they seem to be trained to value their clientele.
- Official Description (provided by the hotel):
- Mandarin Oriental, Prague is an intimate hotel located in a former Dominican monastery set amidst the palaces and gardens of Prague's historic Mala Strana district. With a former Renaissance chapel housing the award-winning Spa, an inventive selection of delicious Asian dishes and mouth-watering cocktails at Spices Restaurant and Bar, and understated contemporary design blending local history with modern luxury, the hotel is a private oasis of sophistication and style in the very heart of Central Europe's most beautiful city. ... more less
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- Also Known As:
- Mandarin Oriental, Prague Hotel Prague
- Mandarin Prague
- Prague Mandarin Oriental