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“Worked like a charm!” 5 of 5 bubbles
Review of Residence Masna - Prague City Apartments

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Residence Masna - Prague City Apartments
Ranked #47 of 661 Specialty Lodging in Prague
Certificate of Excellence
Tampere
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Worked like a charm!”
5 of 5 bubbles Reviewed April 29, 2012

Great location near the city center and lots of attractions. The apartment was on the 5th floor and very nice. We had some problems with the television channels and wifi and they were taken care of very efficiently. Don't hesitate to contact the 24/7 helpdesk if you need to ask something! The personnel were very helpful and friendly. We booked the transport (airport-office-residence) via PCA as well and everything went smoothly.
We warmly recommend to stay at Prague City Apartments. This was our second stay with them and we would'nt think twice about using their services again!

  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Linda M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    112
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 20, 2012 via mobile

From the booking to a reasonably priced pickup from the airport to the fact that they don't allow stag parties etc., all round great deal.
One complaint is that the shower was either very hot or very cold. Quite an adventure each day! But you know, its an old building and a great price so i still give it 5 stars. When I phoned about it (they have a 24/7 person to call) they sent someone over immediately. Didn't fix the problem, but a colleague was staying in a 5 star hotel and said they had the same problem. As mentioned maid comes each day and cleaned it meticulously. Right in the centre of old town. Quiet, secure, clean, comfy! I'd stay here again in a heartbeat!

Stayed April 2012
Helpful?
Thank nmre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PragueCityApartments, Marketing executive at Residence Masna - Prague City Apartments, responded to this review, April 23, 2012
Dear client,

Thank you for your valuable and positive feedback.

I am really sorry for the problems regarding cold/hot water. I raised your experience with our entire Housekeeping team. Finally, we have found that the problems were caused by wrong settings between central heating and boiler for hot water. The hot water problems are very rare since we have changed all boilers for hot water in Residence Masna last year.

Thank you once more and it will the best honor for us to welcome you back in Prague in the future.

Karel Parizek
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
111 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed April 10, 2012 via mobile

We were very impressed with the excellent service at Residence Masna Prague the staff were so helpful.
This place is about your expectations and experience.
The apartment is located in the old town within walking distance of everything.
Very impressed.

Stayed April 2012
Helpful?
Thank 7CherylK7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PragueCityApartments, Manager at Residence Masna - Prague City Apartments, responded to this review, September 27, 2012
Hi VishfulThinking,

thank you for posting such a wonderful and detailed review regarding your stay with us in Prague, which I am sure other travellers will find immensely helpful.

We are really happy to read that you found your stay in Residence Masna to be just perfect in every aspect. Thank you especially for all the positive comments about our team - your kind words left a big smile on everyone's faces here!

On behalf of the management and staff I would like once again to warmly thank you for your feedback and we hope to have the opportunity to welcome you in Prague soon again.

Best wishes,
Anna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuremberg, Germany
2 reviews
5 of 5 bubbles Reviewed April 1, 2012

I wasn't sure what to expect when it came to checking in at a separate location for the central office and then finding the apartment elsewhere in town, but I should not have been worried at all. We coordinated a taxi pick-up from the train station (highly recommended) and they took us right to the office where even though it was late, we received knowledgeable service and wonderful help!! We then were taken straight to our apartment. We weren't sure how it would be, but was extremely happy at our apartment, location and everything about the flat. It was in a wonderful location, very central and well maintained. Normally when you stay in an apartment nobody will come and clean until you leave, but they came every day to make our beds, clean and make sure everything was taken care of. This was an unexpected and appreciated service. The only thing that could have been a potential issue was there was a lot of foot traffic because of a new bar placed right near the apartment building (We were in Residence Masna), but it wasn't that big of issue. We didn't hear the noise and we decided that no matter what street you stay on in Prague, there is bound to be a bar near by. We had a fantastic experience in Prague and when I come back again, I am definitely going to stay at a place through Prague-City-Apartments. I couldn't have had a more professional and pleasant experience in a new city!

  • Stayed March 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LKVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BA
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 6, 2012

Perfect place to stay in Prague. I don't think there are better options at this price level.
The apartment is big, clean, very comfortable, full equipped and perfectly located.
I'm a regular traveler and I found this apartment one of the best choices I ever made in term of cost and quality.
Fully recommended to all Prague visitors!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank VittoM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 20, 2011

My boyfriend and I stayed at Residence Masna for seven nights. I must say that this was one of the best experiences I have had traveling. We stayed in a very large studio apartment, that was bright, quiet, and immaculately kept. The room had a large bathroom with washing machine, a dining area and kitchenette, and a seating area so you had somewhere to sit and watch TV instead of just the bed. The pictures that I saw online on their website were true to the actual room.

The location was perfect, right off of Old Town Square, literally a minute walk away. There are so many restaurants and mini-marts in the area, and our favorite for breakfast was Bohemia Bagel right across the street.

In regards to booking, any e-mails that I sent to either book the stay or with any questions were answered promptly and clearly within hours. PCA included in our reservation a private car to pick us up at the airport and take us directly to the office where it took 5 minutes to check in and receive our key. We were then taken to the apartment in our car, as the driver waited outside the office for us. Check out was a breeze, we just dropped our key in the drop box and walked downstairs to the car they arranged for us back to the airport.

I truly cannot say enough nice things about our experience at Residence Masna. The staff were polite, informative, and always very helpful and the room was so clean and welcoming. I have been recommending Residence Masna (and Prague itself, of course!) to all of my friends.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Amigurumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texas
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed October 31, 2011

We stayed here for ten nights in Sep/Oct and were very happy with our choice. Location is great--easy walk to Old Town Square, restaurants. We had a one-bedroom and it was very spacious, clean, daily maid service. We booked the free airport transfer and it worked very smoothly. Used them for early departure on our return flight at good rate and driver was prompt for our 0530 pick-up. It is not air-conditioned and I expect it could get quite warm in summer months. There was early evening noise but not a problem later with windows closed. Wifi was iffy in our unit, though people below us said no problem with their iPad. Usually had to go into hallway to get connection on mine. Overall very pleased with the property and would definitely stay there again.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank timarron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Masna - Prague City Apartments

Property: Residence Masna - Prague City Apartments
Address: Masna 1059/5, Prague 110 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town)
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
Ranked #47 of 661 Specialty Lodging in Prague
Price Range (Based on Average Rates): $
Number of rooms: 17
Official Description (provided by the hotel):
Residence Masna is a completely renovated 19th-century building. Thanks to its ideal location close to the Old Town Square, all prestigious sites in the historical center of Prague are easily accessible. This residence offers 21 apartments, which include a fully equipped kitchenette and living-dining area, and a private bathroom. A satellite television, DVD, Hi-Fi and internet access are a matter of course. ... more   less 
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Also Known As:
Residence Masna Prague
Residence Masna Hotel Prague

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