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“4 star - you must be joking!”

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Hotel Residence Green Lobster
Ranked #213 of 649 Hotels in Prague
Certificate of Excellence
Milton Keynes, United Kingdom
Level 4 Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“4 star - you must be joking!”
Reviewed September 13, 2013 via mobile

Booked a 'deluxe room' on basis of Tripadviser reviews. Lovely old building but stand alone air conditioner jammed into window with cardboard. Suspect the floor is more comfortable than the bed. Bath towels large hand towels and thin, no shampoo etc. suspect lovely photos of rooms sister hotel over the road. Would not stay here again.

Stayed September 2013
Helpful?
2 Thank Bob Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, September 17, 2013
Dear Valued Guest,
thank you for your review.
It saddens me to read we were not able to meet your expectations.
Please, feel free to contact us directly at your convenience if you wish to discuss any details. We would like to go into deep in order to improve our services for our future guests.
With the best regards,

Elena Sartori
Public Relations Manager
public.relations@ghotels.cz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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527 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
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Manchester, United Kingdom
Level 5 Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 12, 2013

We stayed in this hotel in the last weekend. It is located very close to Prague Castle and easily walkable to other main attractions/sights. We had very large room on the 1st floor with separate bathroom and a private courtyard. I have visited Prague 4 times and this was bar far and away the largest and most aesthetically pleasing room I have stayed in. The staff were very polite, friendly and generally helpful. They allowed us to store our luggage even after our checkout. There were a few minor gripes, but nothing which would dissuade me from highly recommending this hotel. For the price we paid, at the time of year we visited, the hotel lobster represents fantastic value for money.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, September 17, 2013
Dear Valued Guest,
thank you for sharing your feedback with us on Tripadvisor!
It is very rewarding for us to read you had a positive experience and that it was the best accommodation in Prague so far. We would be happy to welcome back at your next visit and for this we would like to invite you to contact us for any future inquiry.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 29, 2013

We caught an overnight train to Prague and therefore arrived quite early to the hotel, they allowed us to deposit our bags there while we waited for check in, which they allowed us to check in early at 1pm which was really nice of them. It certainly was one of biggest hotel rooms we had during our trip in Europe which was a nice change. Aircon worked really well. Great location, right near the palace, and easy walking distance to catch the tram. We had breakfast at the hotel, but wasn't anything to special. Overall a good choice for your stay in Prague.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c_dufaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, September 9, 2013
Dear Valued Guest,
thank you for choosing our Hotel Green Lobster and sharing your feedbacks with the Tripadvisor community.
We are delighted that you feel that the Green Lobster was a good choice for your trip to Prague and we look forward to welcoming you back here very soon.
I will ensure to pass your comments about the breakfast to the dedicated department in order to make the right improvements.
Thank you and all the best,

Elena Sartori
Public Relations Manager

public.relations@ghotels.cz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 18, 2013

Overall:
A conveniently located hotel with beautiful rooms and good service. Very good value and highly recommended

Pros:
We were very happy with our room, which was however in the secondary sister hotel (Hotel Bijou Prague). Large room, with a lovely four poster bed, bath and bathrobes.
The location is close to the Prague castle, though can be a bit difficult to get to if you are walking, as it is uphill from the closest tram stop.
We paid only $87AUD for our room, and were very happy with value for money (we didn't have breakfast at the hotel).

Cons:
None.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Ashwin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, August 29, 2013
Dear Guest,
Thank you for taking the time to post your comments.
I am delighted that you enjoyed your recent stay here with us; our main goal at the Hotel Green Lobster is to make every guest feel like they are in their Prague home, and we look forward to welcoming you back in the near future.
Very best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 18, 2013

My husband and I stayed here for our honeymoon in the Bridal Suite (Room 301). The room itself was nice enough - it was clean and spacious with a four poster bed. The TV worked although the DVD player was a let down as it didnt play DVD's in full colour? Also, there was no dressing table anywhere and only one mirror that was quite high up on the wall. The AC unit was very loud aswell. There was no kettle in the room either. This room faces the road and can be quite loud with cars going up the hill but it's not so bad but they view is lovely.

The bathroom was an OK size but the shower was tiny - you could just about move enough to wash. The toilet seat was plastic like you find in public toilets, the towels werent very fluffy either. Our hot water didnt work properly and had to call the staff up most nights to fix the problem. None of this bothered me much, but you do expect more from a suite that is supposed to be a deluxe suite.

For me, the room was fine. We still enjoyed our stay and the staff were all very helpful. It could have been so much better if they had a bath in the bathroom (or at least a bigger shower), had some little individual toiletries in there too, some water and nibbles left in the room on arrival too and maybe put the breakfast included in the price of the room (the breakfast was 10 euros per person)

I would reccomend this hotel if you arent too fussy, as the location is perfect, the staff are lovely and the hotel itself is full of character. From what i've read, all the other rooms seem fine. It's just a shame that the hotel room didnt live up to the expectations we had for it.

Room Tip: If you dont like road noise, ask for a room facing away from the main street.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SillyPenguin13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, August 29, 2013
Dear Valued Guests,
Thank you for taking the time to post your comments. I am glad to read that you chose our Honeymoon Suite for your special time butit saddens me to read that you were expecting more and we did not fully satisfied you. Our aim is to always make the guest feel at ease and spend a wonderful time in our Hotel Green Lobster. I will defintely make sure that all small things will be addressed by the Hotel Manager and the maintanance team.
Thank you once more and I truly hope to welcome you back to Prague soon. I will be glad to suggest you our suites on the opposite side of the Hotel Green Lobster for an above standard experience.
Best regards,
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Dublin, Ireland
Level 6 Contributor
302 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed August 15, 2013

Overall it was a good stay.

Extremely convenient to the Castle. Really couldn't ask for a better location in Prague.

Our first room was really really lovely, for a standard room. Massive bedroom with a lovely four poster bed. And a massive bathroom too. There was no bath, but there was a great big window sill to put all your toiletry bits.

We decided to book another night in Prague before we set out on the trip, but opted for an executive suite for this last night here in The Green Lobster. The photos looked so fabulous. However when we moved to the executive room for the last night it was a let down. Moving our stuff to their building across the street, we found a smaller main bedroom and a smaller bathroom. The bed wasn't four poster either - huh. OK so there was an additional box room, a small yard area, a bath and coffee-tea making facilities. But none if which really enhanced this last night. There was no shelves in the bathroom either. Seems trivial, but got used to the shelf in our first room.

TVs in both hotel rooms were nice flat screens. There was AC too, but boy were they noisy. Bring earplugs if you are here in the summer.

The last night took the shine off what was going to be an excellent stay. If the executive room wasn't discounted when we booked, I probably wouldn't be so generous with the stars.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cristin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, August 19, 2013
Dear Valued Guests,
thank you for sharing your experience in our Hotel on Tripadvisor.
It saddens me to read that your second experience in our executive rooms of Hotel Bijou de Prague did not meet your expectations. Executive rooms differ in style, decor and amenities than the rooms in Green Lobster.
I truly hope to welcome you back to Prague and consider our Hotels once more, I would like to assign you our best executive room in order to guarantee you an above standard stay in this beautiful city.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stourbridge, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 14, 2013

This hotel has a great location and the staff were very friendly and helpful. It was very hot when we were in Prague and although the rooms had air conditioning machines they were very noisy and the one in the children's room didn't have a ventilation pipe.
The rooms were characterful and spacious however we really missed having a kettle.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 25Meg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elena_Sartori, Public Relations Manager at Hotel Residence Green Lobster, responded to this review, August 19, 2013
Dear Valued Guests,
thank you for choosing our Hotel Green Lobster and for leaving your feedbacks on Tripadvisor.
I am glad to read that you enjoyed the location and the rooms. Prague has been hit by this unusual heat wave and for this reason we have provided the reception of some extra fans in case of extreme heat.
Both fan and kettle can be requested at the front desk - according to availability - and our staff will be delivered them to your room. Do not hesitate to address any kind of request to ourt 24/7 front desk, they will be very happy to assist you any time of the day and night.
On behalf of all of us, we are looking forward to welcoming you back soon!
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Residence Green Lobster

Property: Hotel Residence Green Lobster
Address: Nerudova 224/42, Prague 118 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Hradcany & Letna , Praha 1
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Airport Transportation
Hotel Style:
Ranked #213 of 649 Hotels in Prague
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Residence Green Lobster 3.5*
Number of rooms: 14
Official Description (provided by the hotel):
The Residence Green Lobster is a luxury four-star residence created through the extensive renovation of the historical building in Nerudova Street, belonging to the 14th century and few steps from Prague Castle.Its unique architecture and complete renewal of the interior give to the hotel a very elegant atmosphere. It has 14 rooms - 9 Standard and 5 Deluxe - uniquely furnished and completly in harmony with the architeture of the building. ... more   less 
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