Poor cleaning, almost non existent breakfast, unfriendly or at most dry staff. The worst thing: they did not check properly my booking and, as a result, they put me out of my room two days before the check out!! Almost no apologies. I had to press them to find an alternative booking in another hotel of the same group (Crystal Palace). They told me that the same fare would apply but it did not. I have been travelling an average of twice a month for the last 20 years. By far, the worst experience of my life.