The Alchymist is a lovely hotel, but it doesn't really compare to other 5 stars I've stayed in.
The location was wonderful. Charles Bridge is just 5 minutes away and we found it easy enough to walk almost everywhere. The hotel also arranged for a cake with sparklers and the restaurant's singer sang me happy birthday, which was really nice. We also had a lovely massage as part of our package.
The worst part of the stay for me was the noise! The hotel is in a quiet location so outside noise is not a problem. However, in our room at least, every sound within the hotel seemed amplified. Doors opening and closing kept me awake all night. The cleaning trolleys sounded like trains rumbling and even toilets flushing in other rooms could be heard. In a 5 star hotel you don't expect to be able to hear doors and voices from so far away - or activity in other bathrooms sounding like they are in your room. I'm a pretty light sleeper and because it was all so noisy I spent my weekend in Prague utterly exhausted which rather ruined my experience of the city.
We had a junior suite, room 211, but the 'separate seating area' is just a small table and 2 chairs at the end of the bed. The bathroom had an overhead shower where I would have expected a separate shower in a 5 star hotel's suite. The TVs are tiny and there are only 3 English channels. Our view was of the building next door.
Service was nothing special. When we arrived we were left in the lobby for quite a long time. Eventually somebody came to tell us that our room wasn't ready (our package included early check-in or late check-out but neither were available) and we could go and walk about and come back 2-3 hours later. When we got back we were given what felt like a rather rushed tour of the hotel. We were meant to have strawberries and sparkling wine in the room but we had to request these. One evening we needed an iron and we waited 30 minutes before we had to call and re-request it. It still took another 20 minutes even after the second call. It also took a while to be served in the bar as there was never anybody there. We had to sort of hover in front of the door and wait until someone saw us. I would expect far more attentive service in a 5 star hotel. When we checked out, we weren't even asked how our stay was.
The complimentary wine and cheese tasting was a nice touch but only consisted of 2 wines, a red and a white, and 3 cheeses. Breakfast was reasonable - there was a decent choice, but the cooked a la carte options were not very nice at all. The spa was beautiful but the pool is too small to swim in and the steam room is only for men! There is no sauna or steam room for women at all.
Overall, while it is a very nice hotel, I was expecting a lot more.
- Official Description (provided by the hotel):
- The Alchymist Grand Hotel and Spa represents the renaissance of a magnificent Baroque landmark, "Dum u Jeziska" dating from the 16th century and exquisitely transformed with the most modern comforts into a luxury and distinctive hotel that reflects the nobility and charm of historic Prague. If looking for a luxury boutique hotel in the very centre of Prague, the Alchymist Grand Hotel and Spa is the place to be. ... more less
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- Also Known As:
- Alchymist Grand Hotel Prague
- Alchymist Grand Prague