We had a very unfortunate start to our holiday in Prague..
When we landed in Prague we were picked up by our transfer (Holiday Taxis) which was previously arranged by our travel agent. However, worryingly the driver asked us for the address of the hotel as he said that there were three hotels with a similar name in Prague. We were surprised that our agent had not given this information to our driver! When I booked the holiday with our agent, they had advertised the hotel as Hotel Grand Prague. I had read reviews on Hotel Grand on Tripadvisior and they were mostly positive, and the Hotel seemed to have a great location (right in the City Centre opposite the Astronomical Clock) so, happily I booked up the hotel. I also requested a Clock View room with the agent who said that she would put the request forward for me but obviously couldn't promise anything.
So, going back to when the Taxi driver asked me for the address of the hotel, I looked through all the paperwork I had been provided with. I showed him the document with the address with 'Accommodation Voucher' on which advised the address as 'Hotel Grand Prague, 13000 Prague, Republica Checa' to which he responded that it wasn't the address of the hotel. So, going back on my recollections of the reviews, I advised that it was the hotel 'near to the Astronomical Clock' so he took us there. When we arrived at Grand Hotel in the city centre, we were shocked to be informed by the receptionist that we were not booked in to be staying at that hotel!! I showed her the paperwork which stated 'Grand Hotel' and showed her my request for the Clock View room but she insisted that we were not booked in. Understandably panicky, we tried calling the travel agent's offices which were closed (it was about 23.00 hours at this point) we did not know who on earth to contact or what to do. The receptionist at Grand Hotel tried calling the other 2 hotels in Prague which go by a similar name, the first she could get through to and who also advised that we were not booked in with them and she could not get through to the third.
As a final option, I tried calling the Taxi company again to see what address they had on their system, to which they repeated the address I had on my document which was apparently 'not an address'. We decided that our final option was to try and find this third Hotel who were not answering their phone to see if we were booked in there, obviously at a big risk that they may not even be there. I contacted the Transfer company again (HolidayTaxis) who said that they would send a driver out to take us to this third address (located in Prague 3- we found this with the help of the Reception Staff in Hotel Grand)
After having to wait over half an hour for another driver to pick us up, we were eventually taken to another hotel located much outside the city centre which went by the name 'Grand Hotel' we eventually arrived at the Hotel to find that there was no one at the Reception desk but a sign on the door to say that guests needed to check in at a hotel round the corner.
Frustrated, tired, and feeling like this was our last option, our transfer driver didn't hesitate to take us round to this hotel (Hotel Seifert) Upon arriving at the reception, a lady checked us in and gave us our keys; we were astounded to find that THIS was the hotel we were sold. We are understadably very frustrated with our travel company and have complained as they basically mis-led us on the hotel. The point of this is to be 100% clear which GRAND hotel you are staying in as there are 3 in Prague and not to be disappointed like we were.. the Hotel itself was old, is a shady location of the city and basically pretty shabby. However, my partner and I try to make the best out of a bad situation and tried to keep positive. We cannot praise Micheala enough for her efforts in advising us where the location of the hotel was, what transport was nearby and even what trips she recommended. She was very tentative and caring and we feel that she was too good for this hotel!
As I said, my partner and I tried to make the best out of a bad situation and enjoyed our time in Prague, however my advice would be to stay closer to the city centre and be 100% clear on which hotel you think you have been sold!!!
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Travelocity, Orbitz, TripOnline SA and Cancelon so you can book your Grand reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Hotel Prague