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“Comfortable Stay” 3 of 5 bubbles
Review of Residence Bologna

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Residence Bologna
Ranked #337 of 670 Hotels in Prague
New Delhi, India
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfortable Stay”
3 of 5 bubbles Reviewed June 30, 2014

We opted for a family room and it was a nice big room to accommodate all 4 members with one cot for baby and attached kitchen. Unfortunately, our kitchen lights and fridge lights were not working properly but was quickly repaired by the hotel people. The staff is also very polite and was always there for help when required. Location of the hotel is quite impressive and is in proximity to other famous locales. Breakfast was pretty good too. Overall, we had a comfortable stay there.

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sheenamgupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ERIC F, Director of Sales at Residence Bologna, responded to this review, July 3, 2014
Dear client, thank you very much for your comments . I am delighted that the apartment and the service met with your expectations . WWe hope that we will have the pleasure of welcoming you back to Residence Bologna - Best regards- Eric
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1,191 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Hastings
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed June 30, 2014

The room we had was nothing like the pictures , the room had a very large glass veranda , with blinds , and blue sticky stuff . So never in dark , Was extremely hot and only two small windows .
We payed for a double or twin room , and the photos on booking.com looked great . We had a double bed , a table and an otterman not the lovely furniture as pictured .


The best thing about this hotel is it's location

Breakfast was a bun fight not enough room for everyone .
Tv didn't work

  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank monk77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ERIC F, Director of Sales at Residence Bologna, responded to this review, July 3, 2014
Dear client,,

Thank you for your your comment. We are sorry to hear that you did not had the best stay in our hotel. The dimensions for the standard rooms in the 3 stars hotel located in the historic center of Prague are not always very generous but we have in Residence Bologna quite large rooms compare to others . The photo you saw were certainly for the aparment or suite In that case you should have bookedthe superior one, which offer a major space and comfort.

We would love to be able to welcome you back to the hotel in the future. Please don’t hesitate to contact myself directly and I would be happy to assist.

Warm Regards.
Eric
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Panama City, Panama, Panama
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed June 25, 2014

Great location. Standard hotel with good wifi connection all around the premises.
Rooms are pretty basic, but have everything you need.
there's no air conditioning in the rooms, but even in June it was not necessary.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Laura V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ERIC F, Director of Sales at Residence Bologna, responded to this review, July 3, 2014
Dear Laura, Thank you so much for your nice review . I am delighted that you enjoyed staying at Residence Bologna .Regarding the air conditioning as a three stars ,we have it only on the suite in the top floor, I have to admit that we very rarely have those issues in Czech Republic but nevertheless, it can happen that we get very hot weather, like we have been having lately. The comfort of our guests is very important to us so every suggestion is taken on board. I hope we will see you back soon.

Regards

Eric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Golfe-Juan Vallauris, France
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed June 22, 2014

A short trip to Prague with some friends, we mainly choose this hotel for it's location for a very reasonable price. The rooms had a very large glass/veranda surface so it became very very warm as soon as the sun came up (around 5am). The AC unit was out so they has equipped the room with a separate AC unit, but with no means to evacuate the "exhaust" warm air.
Being on a high floor, our view was was quite descent, but for a better one, take the elevator to the "top floor" and you'll end up on the roof with an even better one, excellent for seeing the sunrise when coming home from a night out.
Breakfast was quite reasonable, with a good choice before heading out for the day.

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Heimdall_1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ERIC F, Director of Sales at Residence Bologna, responded to this review, July 3, 2014
Dear Heimdall, Many thanks for your great comments about your recent stay at Residence Bologna. The location and the size of the apartments always rate very highly with our guests. We look forward to welcoming you again to Residence Bologna . There is always a good excuse to come back to Prague . With the gorgeous weather we have been having lately, the roof terrace is the best place in town to enjoy the sun and take the sights.... Best regards.Eric
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Sofia
Level Contributor
37 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed June 16, 2014

The best thing this hotel has is the location. It's right in the center of Prague and you are close to most of the main attractions. Also if you are partying somewhere in the center, you can easily walk home. Our room had an old TV set and it's remote control didn't worked quite well. Our view was.. well there wasn't one, we were faced towards the inside of the hotel, so we faced some other rooms. As others mentioned, the walls are really thing, which is kinda disturbing. The Wi-Fi signal and the breakfast were okay. I don't know if our room had AC as we didn't saw one, but there were some buttons on the wall, so that could be it.

If you are looking for a great location, you can choose this hotel, but IMO location's not that important as Prague has really a great public transport with trams going all night.

  • Stayed June 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bijsta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ERIC F, Director of Sales at Residence Bologna, responded to this review, July 3, 2014
Dear client, Thank you for your review! I am delighted to hear you have enjoyed our location,

The proximity of our hotel to local attraction is amazing! , the vivid culture and lifestyle at Nove Mesto and some of the best restaurant in town are all a short stroll away!

Thank you again and look forward to welcome you back at our hotel and Prague soon.

Regards.Eric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
116 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 bubbles Reviewed June 11, 2014 via mobile

My husband and I were on our honeymoon and decided to spend 3 days in Prauge. There happen to be a heat wave so it was around 90 degrees every day. There are no screens on the windows but it was so hot with no AC or even a fan that we had to keep them open so needless to say, there was a nice bug colony flying around our room. The room was so small, I kept hitting my knee on the corner of the bed that was wedged between a wall and a desk. The tv is about 6 inches and didn't turn on. We were given a room in facing the u-shaped are of the hotel. We were able to easily hear conversations of people in their rooms talking and even taking showers, sounds of baby making quite loudly, and in the morning, workers getting ready for the day. I understand European hotels have different qualities than US ones, but save your money and look elsewhere. The breakfast was pitiful, it's a fight to even get to the buffet. We knew we would be out touring most the our days so decided to just suck it up. Neither of us got any sleep due to the heat and noise. Not really the way you want to spend your honeymoon. The front desk staff was rude and unhelpful. The only good thing I can say about this hotel is that the location was about 8 minute walk to the astronomical clock.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank Alicia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ERIC F, Director of Sales at Residence Bologna, responded to this review, June 13, 2014
Dear client, Firstly I would like to take this opportunity to thank-you for your feedback on the Residence Bologna..

I would like to take this opportunity to sincerely apologise that aspects of your recent stay failed to meet your expectations. At the Residence Bologna we encourage feedback from our guests as this is a great opportunity to improve on our services and facilities.

It is disappointing that management were unable to ensure your stay was more comfortable. Our reception desk is open 24hours and we encourage our guests to come and speak to us should they have any concerns throughout their stay. The staff are always more than happy to assist with any concerns to ensure a comfortable and enjoyable stay.

I would be interested in discussing this to find out further information such as your allocated room number, this will allow me to investigate the issues that you have mentioned in more detail.
In regards to any pests within the building please be assured Residence Bologna has regular scheduled treatments by an authorized Pest Exterminator, to prevent any such discomfort and we have a certificate that all is clean and in order.

in Residence Bologna l we welcome guests from all the world with different culinary traditions and tastes we try our best to satisfy all of them but you must understand that is not possible on the other hand our guests travel and have the opportunity to taste something different and new and people really enjoy our breakfast.

Once again I sincerely apologise that your most recent visit left such a negative impact. If you would like to discuss this further please don't hesitate to contact the operation manager directly at the hotel on alex@pinellihotels.com

Kind regards,
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munich
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed June 11, 2014

We choosed that hotel because of his situation, which is really great, in a few minutes by walking all Prag Spots are reachable. And it's the only advantage of that hotel! The bedrooms' s pictures of the home page are totally lying, they don't correlate the reality at all! The beds are unconfortable, the walls so fine that we could hear the neighboors during the night, the clim in the bathroom noisy, the room as not been made the second day. We booked a parking place and got a confirmation but at our arrival there was no place for us. A little bit disturbing because we arrive at midnight ans it's forbidden to park the car in the street. Anyway it's a wonder to get the car in the hotel's parking, really small, really bad structured. The breakfast is poor, the staff not really friendly.... I won't recommend that hotel to anyone!

  • Stayed June 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank delphine a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ERIC F, Director of Sales at Residence Bologna, responded to this review, June 13, 2014
Dear client, Firstly I would like to thank you for your feedback. Here at Residence Bologna we take all feedback very serious and especially that as such you have mentioned as we would act on any such information immediately. All feedback received by reception are registered at the time by way of our shift handovers/incident report logs that all staff complete as part of their duties. I have throughly investigated your comments personally for any such feedback being advised directly to our reception desk and unfortuanetly am unable to locate any such information being reported to us.

As we would like to act on this immediately and I would be most grateful if you supply me with me more information directly at the hotel such as the dates of your stay, room number and or your surname. I really would like to investigate your complaint further and get back to you as soon as possible with an answer.

Regarding the breakfast we welcome guests from all the world with different culinary traditions and tastes we try our best to satisfy all of them but you must understand that is not possible to make eveybody please , on the other hand our guests travel and have the opportunity to taste something different and new.

I would also like to apologise for your stay falling short and causing you discomfort whilst in Prague.

I look forward to hearing from you.

Kind regards
Eric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Bologna

Property: Residence Bologna
Address: Konviktska 263/5, Prague 110 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town)
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #337 of 670 Hotels in Prague
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Bologna 3*
Number of rooms: 80
Official Description (provided by the hotel):
Residence Bologna is located in the heart of Prague's Old Town, just 400 meters from Charles Bridge. It offers newly renovated apartments with kitchenettes and free Wi-Fi. All apartments in the Residence Bologna feature parquet flooring and the marble bathrooms include a bidet. The Italian restaurant on site serves a wide range of meat and fish dishes. You can park your car in the garage, which is under video surveillance (for an additional fee). ... more   less 
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Also Known As:
Residence Bologna Hotel
Residence Bologna Prague

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