We went to check into residence bologna yesterday for 3 nights. We were already not expecting much because of the trip advisor reviews, however our travel agent assured us that her regular clients rave about this hotel due to great location and clean, basic and cheap rooms- to stress- we were not expecting much- would have been more than happy with what is depicted in the standard room photos on the website. Here is what we got- no exaggerations at all:
- check in- no organisation at all. No greeting and had to stand there for 5 mins while she was on the phone with no explanation. Key was basically thrown at us. I also intentionally didn't write my c/card number down- she didn't even check (Czech-haha!). She also stapled my form to someone else's booking sheet so I'm glad i didn't put the c/card number in there. Again, this process was in shambles 4 guests booking in at once with the one lady behind the counter.
The room- nothing like on the website. Mattress max 10cm thick, could feel springs. Air con was installed but didn't work. Cooker was there but was dirty and no utensils anyway. Bathroom was okay, average size. Furniture in room was old and very basic, no safe as promised on website. Windows opened partially but looked out towards dumpster, lock on door seemed like it was about to fall off. (Even the cleaner who helped us open the door had a laugh!). Side of bed was dirty. Towels would also not be changed for our 3 day stay, and in bathroom were given two face washers to last two people 3 days...
Questioned room with check in lady- here is the conversation:
Us (politely): is there any chance of moving to a different room, similar to whats on your website as this is what we were hoping for
Lady: you have a nice room, and the website shows wrong photos. These photos are of the suites on upper levels, I don't know why they haven't changed it.
Us: okay- can we have one of the suites then?
Lady: you have nice room already. I don't have any suites available.
We left it at that.
We then booked another hotel, immediately, and packed our stuff and got out of there. The lady seemed shocked that we were leaving, and offered us a suite on the way out! Had she done this earlier, would have been quite happy and taken her up on offer, however at this point I simply didn't trust the place at all. To her credit she seemed genuinely distressed that we were leaving, however it shouldn't have reached this point.
Would strongly recommend doing your research on this place so you can set your expectations at the right Level. Should not be rated 3 star, would be an upgraded student hostel at best.
- Official Description (provided by the hotel):
- Residence Bologna is located in the heart of Prague's Old Town, just 400 meters from Charles Bridge. It offers newly renovated apartments with kitchenettes and free Wi-Fi. All apartments in the Residence Bologna feature parquet flooring and the marble bathrooms include a bidet. The Italian restaurant on site serves a wide range of meat and fish dishes. You can park your car in the garage, which is under video surveillance (for an additional fee). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Expedia, Booking.com, TripOnline SA, Hotels.com, Orbitz, Travelocity, Hotwire, Cancelon and Evoline ltd so you can book your Residence Bologna reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Bologna Hotel
- Residence Bologna Prague