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“Too many stars around”

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Iron Gate Hotel & Suites
Ranked #97 of 649 Hotels in Prague
Certificate of Excellence
Level 4 Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Too many stars around”
Reviewed May 14, 2013

We spend few days at the Iron Gate in April 2013 in a Royal Suite, but even considering the location and the aged building, 5 stars is far too high from what the hotel offers. even the price of the garage is a 5 stars: 30€ a day ...out of reality when you can have a nice lunch for 4 perosns in town with the same price.
Room was nice and clean, but unfortunaly no WiFi in room, and with 4 wifi devices is hard to keep connections.
Forget the breakfast; the buffet is really poor and the room is so small that some time you have to wait your turn. No fresh juice and fresh yogurt, no fresh patisserie, fruit selection is poor and coffee is orrible. If you want to have a quite and relax breakfast dont go there, cause staff is noising rushing to clean tables to let other guest have their breakfast, and rock music is totally out of the atmosphere sld fill a location like this.
We didn't use the restaurant of the htl cause we hear other guest complaining about it.
Nice building, good location to vist Praha, but no value for the money they ask for. From a 5 stars hotel we expect much much more.

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
1 Thank Dadi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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930 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Downers Grove, Illinois
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 3, 2013

We were upgraded to a larger room which was nice, so it had a sitting area. The sofa was not in the best repair, and the heating was impossible to control. It was very cold outside but the room was still very hot even after we turned the heat off for days! Its is a fantastic location- with many attractions, shops and restaurants a stone's throw away, so any negatioves were outweighed with the great loaction. We enjoyed our stay here, but it is a very old hotel, but therein lies some of its charm. The bathroom was spacious and quite modern, our bedroom rather cramped (had to maneuver around one of the beds, close the armoire door, to get to the bedroom door while trying not to hit your knee on the bed, you get the idea), and ues, the beds were hard. We had a courtyard room so it was very quiet. The breakfast was good but not outstanding. Some staff were more congenial and more helpful than others, but they were helpful with directions and in booking a few tours. Overall I liked the cozy feel of the place, and again, location, location!

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
2 Thank lornadoone55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 27, 2013

My husband and I stayed in this hotel from 22nd March 2013 for two nights. On arrival I was at first very impressed, hotel was welcoming and warm and staff very friendly and built in the 14c just what I wanted. We arrived early and couldn't check in till 2pm but not a problem as they took our bags and we returned later. I had booked the Royal Suite, having spent hours looking at all the different rooms on offer but when we checked in we were given a free upgrade to their "best" room the Tower Suite. We were delighted BUT it was not all it was cracked up to be. The Tower Suite is laid out over 3 floors up very narrow spiral staircases, where the handrails stop short so you are left teetering on the last few steps. As a consequence we didn't use the top two floors as they were very scary (maybe not if you're in your 20s/30s). And the bed OMG soooo uncomfortable, just a wooden box (maybe made of plywood or chipboard), not slatted or sprung in any way, built into the room, so no room for getting in and out at the side and we had to climb in from the foot of the bed. The mattress was very much like the type I have on my garden furniture, much too thin for a decent night's sleep. I awoke each day full of aches and pains and glad to get out of bed. Breakfast again at first looked really nice but eggshell in the scrambled eggs, all the hot dishes lukewarm and the cereal is left out overnight. Formica tables with paper tablemats. Nowhere to sit and have a drink. On the positive side, very, very clean. Staff very polite. Really convenient for Town Sq with Astronomical Clock, St Wencelas Sq, The Jewish Quarter and the Bridge to take you to the Castle, all in walking distance. Metro (trams) also only a 5 min walk if you exit the hotel from the rear and these take you all over Prague. All in all if you're not too worried about what type of bed you sleep on then it's great. If you're over 50 and value your back and joints, it might be worth giving this a miss. By the way I did complain about the bed but the staff looked confused, so maybe all the rooms have this type of bed. Not a 5* more of a good 3* maybe a 4* as not enough amenities, poor breakfast and dodgy beds.

  • Stayed March 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nj
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 20, 2013

Stayed at this hotel mid March 2013. It is a really nice hotel 2 minutes walk from the Old Town Center and Astronomical Clock. Our room was huge with 2 full bathrooms, a living room, separate area with a writing desk, canopy bed and large closet. A full buffet breakfast was included with our room. Mid week there was no buffet but you could order anything you wanted. Most of the staff spoke English and everyone was polite and helpful at all times. A little trouble with the internet not working and I wouldn't suggest having your laundry done due to the cost but that could be said for any hotel really. Overall I would definitely recommend this hotel and I would stay here again for sure.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank gp4free
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 16, 2013

The location of the Iron Gate was fantastic! Walking distance to so many of Prague's attractions. The room was very spacious and had a separate living area, foyer and one full bath and one half bath. The bed was very firm and a bit hard for us. The ceilings were painted beams and just beautiful. The staff was very helpful during our stay and very accommodating. We especially appreciate Kate's help at the front desk. We had the breakfast one morning and the buffet had a nice selection. Overall the experience at Iron Gate was great!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 7, 2013

Stayed here for 3 nights in Feb '13. The room was quite large and comfortable however there were aspects of it that I didn't like. The step into and out of the bathroom and into and out of the bedroom gave my toes a bit of a pounding. The windows were kinda small and the room I was in had a decent view of the old town so it would have been nice to have a larger window. Other than that it was a good stay. The staff were very helpful. It was a little hard for me to find as I was on foot, but Prague can be a little difficult to navigate anyway.

  • Stayed February 2013, traveled solo
    • Value
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Helpful?
2 Thank casdobbin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasadena, California
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 27, 2013

The Iron Gate is located in the perfect spot to be able to walk to Prague's major sites around the old center of town. The central courtyard has outdoor dining with excellent food but is also a lovely place to just hang out. The rooms are very spacious. The staff is very helpful.

Room Tip: Ask for the room with the terrace that overlooks the courtyard. There is only one.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank WendyCob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Iron Gate Hotel & Suites

Property: Iron Gate Hotel & Suites
Address: Michalska 19, Prague 110 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#86 Luxury Hotel in Prague
#121 Romantic Hotel in Prague
#173 Family Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Iron Gate Hotel & Suites 5*
Number of rooms: 48
Official Description (provided by the hotel):
Iron Gate Hotel & Suites offers 48 unique rooms and suites, each with a different lay out, view and decor. This beautiful landmark, set in a privacy of inner courtyard with unforgettable atmosphere, is certainly one of the hidden gems in Prague. Most rooms and suites are decorated with original 14th-18th century frescoes or wooden painted ceilings that were carefully renovated and nowadays are one of the hotel's unique features. Some Royal Suites are even with 2 bathrooms and jacuzzi. All rooms and suites are unique - you should come more than once to enjoy the breathtaking atmosphere of all. All rooms at the hotel are non-smoking. If coming for leisure or business - indulge yourself and let us treat you as royalty. ... more   less 
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Also Known As:
Iron Gate Hotel And Suites
Iron Gate Prague

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