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“Overall Fantastic Hotel” 5 of 5 bubbles
Review of The Emblem Hotel

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The Emblem Hotel
Ranked #39 of 670 Hotels in Prague
Certificate of Excellence
Boucherville, Quebec, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Overall Fantastic Hotel”
5 of 5 bubbles Reviewed August 11, 2014

Just got back with my wife from a fantastic vacation in Europe. Our last stop was in Prague and stayed 4 days at the Emblem. The location is ideal and just a short walk from the main sites. Consider myself a well travelled person and must say that this Hotel is very clean and uniquley modern. All their staff (chauffeurs, reception, conceriege, Restaurant and maid services) are professional and speak very good English. They were always friendly, smiling and willing to help. The lack of a traditional reception lobby area replaced by one on one attention is an original approach and frankly appreciated. The room and bed was very comfortable. Overall we were very satisfied and strongly recommend this Hotel to anyone.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 4JFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, August 18, 2014
Dear 4JFamily,

We are so pleased that you and your wife enjoyed your stay with us here in Prague! Thank you so much for taking the time to share your experience, and we love that you had such a fantastic time. We really appreciate all of your kind words especially about our uniquely modern decor and our professional, friendly and smiling team. We also love that you enjoyed our non-traditional check-in/check-out process. We do things a little differently here, and it's always nice to get positive feedback. We hope that you get the chance for another European vacation in the near future, and we would love the opportunity to welcome you back at The Emblem!

Kind Regards,
Hannah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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932 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
San Francisco, California
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 9, 2014

If you like a hotel with contemporary feel and white glove service, this is the hotel for you. We booked the car service to pick us up at the airport since we didn't want to drag our luggages on the train. It was a great decision. The driver was waiting for us right outside the arrival area and took us to the hotel immediately. The check-in was very casual which was great. Our room had a nice balcony out to the street with great views.

The amenities are excellent for small hotel. They have a salon where it shows different movie each night. The spa was great. It had everything you need and more. The jacuzzi was on the roof top with views of Prague...crazy right? I had a 90 aromatherapy massage and the masseur was excellent. He was a lot better than some of the massages I got at the Ritz or Four Seasons in the US.

We had a dinner at Georges which is the restaurant in the hotel. We went there because we were tired and too lazy to leave the first night. Then, we found out it was supposed to be one of the restaurants that we planned to try for their famous "Obligarch' burger according to an article from the New York Times. The burger was excellent and it came with a glass of wine. The wine that came with the burger wasn't available so the manager told us just picked whatever we like on the wine by the glass, so we went with Caymus :-) I would highly recommend the restaurant even if you don't eat burger. Their steaks are excellent as well and the dining staff are extremely friendly.

We only had three days in Prague and wished we had more time. It was one of the most beautiful cities in Europe on par with Paris and Venice. What made it even better was it is a lot more affordable and people are very nice everywhere.

Tips: To get around, ask the hotel to get you taxi from Tick Tack company. They are similar to Uber in the US, except all their cars are Audi so it is nice and comfortable. The drivers spoke excellent English so you will not have to worry about communicating with them. Unfortunately, they don't have a smartphone app yet.

Room Tip: All rooms are nice, but book a room with the balcony if you want a little outdoor with great views.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank cnguyen33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, August 12, 2014
Dear cnguyen33,

Thank you so much for taking the time to share your experience with us! We really appreciate all of your amazing compliments, and we love that you really explored everything that we have to offer here from our rooms and rooftop Spa to The Maharal Club and restaurant George Prime Steak. Thank you again for all of your kind words! We are so glad that that you were able to kick back with your relaxing massage, hang out and watch movies in our Club, and eat some of the delicious burgers at George. We agree that Prague is one of the most beautiful cities in Europe, so we hope you get the chance to come back and explore more! We look forward to welcoming you back at The Emblem!

Kind Regards,
Hannah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 7, 2014 via mobile

Very friendly lobby staff. We stayed here for 3 night and very satisfied with the service. The hotel was very clean and comfortable. Our room was beautiful but small, I recommend to take the room with the balcony so you can get a fresh air if you decide to choose the standard room. The location was very good. By walk to the old town it takes about 5 mins. Taxi was easy since there is a taxi stand near the hotel. The thing that they need to improve is the internet connection on our room 312 was so slow and the signal is on and off. All and all nice and affordable chic hotel.

Stayed August 2014, traveled with family
Helpful?
Thank Pomputus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, August 12, 2014
Dear Pomputus,

Thank you for taking the time to share your experience with us! We are lucky that we are so close to the beautiful city centre, and we appreciate all of your other compliments about our beautiful rooms, comfortable environment, and especially our friendly staff and service. We apologise for any inconvenience that our internet caused you. We are very proud to be a hotel with one of the fastest internet connections in the world, so in order to be 100% sure that these high speeds are available for everyone no matter where they are in the hotel, we have decided to add another "access point" on every floor of the hotel! We hope that you have the opportunity to travel back to Prague again soon and that we can welcome you back at The Emblem!


Kind Regards,
Hannah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 7, 2014

Our first time in Prague, we loved the location and more importantly the hotel and its wonderful staff!
Highly recommend this modern and eloquant hotel with its prime location and great ammentiies.
The staff could not have been any more courteous, it was a real pleasure. The M Spa on the 7th floor top notch.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Iacobelli1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, August 12, 2014
Dear lacobelli1,

We are so glad to hear that you had such an amazing first experience in our beautiful city and in our hotel! Thank you for taking the time to share your experience and for all of your compliments about our prime location, amenities, and staff. We love that you found everybody so courteous and kind, and it's our pleasure! We are also glad that you got the chance to check out our fantastic rooftop Spa, and we hope you were able to enjoy one of our relaxing treatments or a refreshing dip in the Jacuzzi. We look forward to your next trip to Prague and to welcoming you back at The Emblem!

Kind Regards,
Hannah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newton, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 5, 2014

First of all - location is best to none. Not just near the old city center with walking distance to ALL major historical sites , but this place is quiet too.
Hotel is new, good design, good kitchen.
The staff is awesome. They helped us a lot with all our needs, starting with helping to get back the luggage that was lost by the airline, providing replacement amenities while we waited for it, helping with power adapters and taxi - everything prompt, with courtesy and the warm feeling that they care.
I would dream to come back to Prague and I will look forward to stay in Emblem hotel again

  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alex T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, August 12, 2014
Dear Alex T,

Thank you so much for such an amazing review! We are so glad to hear that you had an awesome time with us, and we want to thank you for all of your kind words about our location, decor, and staff. Our team is very important to us, so we really appreciate all of your compliments. We will make sure to share them with everybody here! We are always glad to help. Hopefully you will get the opportunity to travel back to Prague very soon, and we are excited to welcome you back at The Emblem!

Kind Regards,
Hannah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed August 3, 2014

Pros:
Convenient, central location.
Attractive modern decor.
Beautiful spacious bathroom; room ncudes expresso machine; umbrellas.
Driver picked us up at train station upon arrival, transport to airport on departure. Slightly more expensive than taxi, but very convenient and worth it.
George restaurant in the hotel very good
Small roof top bar

Cons:
Did promo through "Emblem summer" on TripAdvisor. Stated welcome drink, breakfast included, access to sauna. On the last day, we were stopped at the breakfast buffet to say we would have to pay.- that the breakfst option wasn't checked on line as an option. Staff was quite abrupt in the restaurant; frankly quite embarrassing.

Room small to medium in size with little storage to unpack.

  • Stayed July 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cactus1002014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, August 8, 2014
Dear cactus1002014,

Thank you so much for your comments about your stay with us at The Emblem! We appreciate you taking the time to share your experience because we take your compliments and concerns very seriously. We are so glad that you enjoyed our central location, modern decor, spacious bathrooms, easy transport, rooftop bar, and excellent restaurant. It always makes us happy when a guest really experiences everything that we have to offer here, so it is nice to hear that you enjoyed all of these aspects of our hotel.

We know that our rooms are small, so we have listened to your comments and a multitude of other reviews concerning our storage space and are currently making arrangements to provide more space for people to store things not only in the rooms, but also in the bathrooms! Concerning the "Emblem Summer" promo, breakfast is included, and we apologise for not being specific enough on how to ensure this option when booking with the code. We are working on updating the text in the TripAdvisor "Special Price" section so that future guests will know that when booking a room with the "emblemsummer", you must also tick the box assigned for Breakfast to guarantee that it will be included. We apologise that this detail sight caused you a great inconvenience, and we hope that this will not happen again. We would love to have the opportunity to host you again in the future!

Thank you again for sharing your experience, and if you have any other questions or comments, please don't hesitate to contact me directly at the email address below.

Kind Regards,
Hannah
hannah@emblemprague.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 1, 2014

We spent three nights in July, 2014, and we booked two rooms for our family. The value proposition of this hotel is very high given the exceptional location, overall high-quality, lovely rooms and excellent included breakfast. I would highly recommend this hotel for these reasons. You can read the other reviews to get a better sense of the positive aspects of the property, and they are considerable.

However, I must note that our service experience was not 5 star. I mention the notion of "5 star" because so many reviews call this a 5 star property. To be fair, the price does not suggest a 5 star hotel, and alas, we did not have a "5 star" experience. Here are the examples:

* When we arrived in the rooms, we went to wash our hands and found no hand soap. We have 3 kids, and believe me, they need hand soap -- frequently. There was a small bottle of shower gel, but no hand soap. We asked the young man who checked us in, and he said -- seriously -- that the shipment of soap did not arrive. I have stayed at every type of hotel in my life, the best to the worst, all over the world, and every single one has provided hand soap. There was no offer to get us soap (as a genuine 5 star property would do), so our first beautiful moments in Prague were spent finding a store to buy hand soap. At the end of our stay, the hand soap shipment apparently arrived and appeared in our rooms.
* The A/C does not work well. This has been a frequent complaint about the hotel. We agree that it is inadquate.
* There is a unique wifi code for each room on a card in each room. One of our rooms did not have a card. When we asked, we were told just to use the code from the other room. I paid for two rooms, and I deserved two codes, as we feared device limits. And, of course, the wifi was spotty when we had our devices on it all at once.
* We asked for the nearest ATM. The young woman at the front desk did not know. Seems like every front desk worker of every hotel should know the closest metro stop, closest ATM. etc.
* We scheduled private tour of Terezin, and our driver ran into problems picking us up. He called the hotel 2 times to let us know he would be late. We were at breakfast, about 20 feet away from the front desk person who received the calls. Our room number was provided to the host when we sat for breakfast, so the front desk could have easily determined where we were. We never got the messages. When I inquired why we did not receive the messages, I was told they called the room, and we did not answer. Well, again, it was 9am, we had an included breakfast, our rooms numbers were provided to the breakfast room host, and we were 20 feet away. A 5 star hotel puts these pieces together and gets your messages to you.

There is more, but this is enough to give a sense of our service experience. Again, I recommend the hotel, but I feel obliged to say that the service experience did not match the hotel's otherwise excellent qualities.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank RodChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hannah A, Public Relations Manager at The Emblem Hotel, responded to this review, August 8, 2014
Dear RodChicago,

Thank you for spending the time to share your experience with us! We appreciate all of your comments because our main goal is to be a traveller's home-away-from-home and to ensure that every guest does have a 5 star experience here. Thank you for your compliments about the quality of our location, rooms, and breakfast! We hope that you got a chance to check out everything else we have to offer here from our fantastic rooftop Spa, all of our Living Spaces downstairs in The Maharal Club, and our very popular steakhouse George Prime Steak.

Regarding your experience with our service, we definitely apologise for every inconvenience you faced. We agree your experience is not on par with the level of service that we promise. With a high turnaround in staff during this summer's high season of travellers, we are sad that any insufficient training on our end caused you problems. This is a very serious issue for us because we do pride ourselves on the friendliness, helpfulness, and efficiency of our staff, so we would like to inform you that these issues have been internally dealt with and hopefully will not arise for any guest in the future. Again, we apologise for inconveniencing you and your family, and we would be very appreciative if you gave us a another try in the future. If you have any other comments or questions, please do not hesitate to contact me directly at my e-mail address below!

Thank you again for all of your comments! They really help us improve the way we do things here, and we appreciate it. Hopefully you will get the opportunity to travel back to Prague in the future, and we would love to welcome you back at The Emblem!

Kind Regards,
Hannah
hannah@emblemprague.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Emblem Hotel

Property: The Emblem Hotel
Address: Platnerska 111/19, Prague 110 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #39 of 670 Hotels in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Emblem Hotel 5*
Number of rooms: 59
Official Description (provided by the hotel):
The Emblem Hotel, a Luxury Lifestyle hotel based in Prague, caters to individuals who want to truly experience one of the most beautiful cities in the world. Located in the Jewish Quarter of Prague's historic Old Town, our hotel not only reflects the history of the city center, but also enhances it. We want to create a unique home-away-from-home for all our guests, so we provide access to a variety of living spaces, a world-class American steakhouse and bar, a culturally-focused member's club, and a rooftop spa, fitness and wellness center. We encourage you to come, explore the city, and become a part of our ever-growing community. ... more   less 
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