We booked a private double room at this hostel with 2 months in advance for 4 nights. We had no problems at all our first night, we arrived late and we got our keys at the gatehouse as promised. We spent the next day visiting Prague and when we came back to our room: surprise!! Our luggage was not there!! We went to reception as quickly as we could to get an explanation. We were told that we had been reallocated to another room with two more people. We were flipping out. They told us we were going to get a huge discount. We rejected the offer, but we had no choice, there was not any other available room at the hostel.
We could not believe our eyes. My boyfriend and I live in different countries and we only see each other once a month so we wanted a bit of privacy, as you can imagine. We spent the whole night looking for another place to stay because we did not want to spend a single more minute in that hostel.Therefore, we spend the whole night looking for another play to stay instead of enjoying this amazing city. Fortunately, we found another place (not too expensive) to stay and we left. By the way, when we got into our "new" room to get our luggage before leaving, we had a chat with the other couple there. Guess what? Yes, you are right, they had exactly the same problem as us.
So, if you really want to enjoy your time in this wonderful city, you should not book a room in this place, they are not trustworthy. We had this problem with the room but you might find yourself without a place to stay.
- Official Description (provided by the hotel):
- Hostel Miles – small and cozy, for all those who will appreciate the most central location in Prague, impeccable cleanness and safety, very comfortable beds, 100% non-smoking environment, the highest level of security, fast and stable WI-Fi in all rooms, air-conditioning during hot summer days, the fair rate at our exchange office without commission, free morning coffee, and more … ... more less
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