They were very professional and had a great sense of humour! Also they went out of their way to keep our luggage in their office. Thank you guys
I am so disappointed with the customer service of skydivin prage. I had booked my jump along with 5 other friends a month ago. The time we booked, there was great follow up, everything went well. I was suppose to jump on 31st march 2018. A week ago we checked the weather forecast, it showed its going to rain on the day we jump. I pro actively dropped in a mail and asked to confirm if it is still good to jump as we were traveling all the way from middle east. I was told that the weather is good to jump. Upon our arrival, we are informed later in the night that the weather is bad and we cannot jump. The office were not able to reschedule it for us on the time and day we could stay in prague. Our sole purpose for traveling to prague was the jump. We wasted money on plane tickets and hotel cost. Suddenly there were no responses, no follow ups done because our jump was cancelled. Its funny that it mentions that these guys are professionals etc but i could check in prior the weather forecast and pro actively asked them. They can refund our deposited amount. How about the ticket cost we paid, the hotel we all stayed in? They did not even empathize on the whole situation, instead they were not responding to us and upon response were very direct. Totally disappointing, would never advise anyone to book in prague, i rather pay a little extra bucks on the jump.
Dear Nousheen. At first I would like to express our appreciation for your review. Every feedback is important for us. I was entrusted to interpret our point of view for all the other adrenaline addicts who could possibly ask about the weather conditions and policy connected with the situation.
We are using the most up to date weather forecast systems to prevent difficulties you described as accurately as possible. However, even after many years on the market and with the expertise we have, the weather forecast still can be an unpredictable science, especially one week before the event itself. When our customers finish their booking on our official website, they automatically agree with our general business terms and conditions, where it is explicitly written that we are entitled to cancel all the skydiving activities, if current weather conditions would not allow us to provide a safe skydiving environment. Naturally, safety of our customers has a higher priority than anything. If we establish the weather being not suitable for jumping, you would receive the information within minutes, with the necessary procedure information that follows (rescheduling/refunding).
With all due respect, you have to admit that participating on customers' financial losses regarding accommodation, flight tickets and any other expenses would be devastating for us (with approximately 10 000 customers per season). Furthermore, nowhere in the world you could see a company who would cover expenses for travelling and accommodation based on one cancelled activity, when that activity could do harm. That is unheard of.
We are always trying our best to provide the service on a professional level. Since we have to deal with something as unstable and fickle as the weather is, we have to be flexible. Sometimes there are such drastic weather changes that we have to cancel the skydiving with our clients already in the plane.
As you can see, our job is hard and even though we have professionals in this department, the weather can still surprise us.
We are truly sorry for all the troubles. We refunded you fully with our sincerest apologies and hope that one day you will enjoy the activity, even if it is not with us.
With kind regards
Adam,
Manager of the Sky Service
3 of us did skydiving in Prague in May'17 with skywalkers. It was an awesome experience. Very well organised. Trained divers.
It was a great experience！
First, I thought it would be terrible, but actually it didn't feel scary after skydiving, but it was fun and happy！
Very concious on safety (weather, etc). Appreciate that.
Don't hesitate, just get the video & photos! The total cost with video and photos is probably still lesser than the cost of skydiving in some other countries!
