we had a top floor unit for four adults. The loft is spacious with a full bath. they set up three single beds for us there. another single bed was on the living room. The room was very very basic. there were two full bathrooms. the bathroom at the loft had a bathtub. if you are taller than 4 feet, you CANNOT stand up to take a shower because of the low ceiling.
Once we walked in, we were kind of disappointed. We were so surprised how this hotel could tolerate to have an old, worn and torn big sofa in the living room. The sofa cushion was already flatten and it had a big hole in it. The hotel management had no excuse not know about this and not to replace it. You would not see this sofa in a 2 star hotel. This showed the hotel has no respect to their guests at all.
The handheld shower head mount was already broken when we checked in. They cleaned the bathroom every day and did not brother to replace it.
We were staying there for six nights. they made our beds everyday. We did not expect them to have new bed sheets for us everyday, but for a total of six nights, all of the pillow cases were not replaced once.
When we returned to our room in our fourth night, there was a big mouse drop on the floor close to the entrance in our room
Photos of the sofa and mouse drop are attached
- Official Description (provided by the hotel):
- Hotel Raffaello is a four-star hotel situated in the city centre, near the greatest historical and architectural monuments and buildings like Wenceslas Square, the National Museum and the Congress Center. Hotel Raffaello**** offers 29 luxurious double rooms and 5 apartments (duplex or with balcony). ... more less
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- Also Known As:
- Raffaello Hotel Prague
- Hotel Raffaello Prague