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“Disappointing stay”

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Design Hotel Neruda
Ranked #71 of 648 Hotels in Prague
Certificate of Excellence
Reviewed January 25, 2014

Booked honeymoon suite for special occasion. First impressions lovely big room at top of winding staircase. Problem was that the heating was not working in the room. Electric heater in corner inadequate. Told reception but nothing happened. After shivering in the room for an hour trying to make to most of it, we went to reception to ask for another room. Were handed keys to 2 rooms and chose one, but it was without all the facilities of the original room. No-one offered to help us move room despite us having a small child and 2 flights of steps to negotiate.
New room nice and warm, but hot tap faulty on bath, no bath robes, no sparkling water etc. We felt the hotel did not care! As a consequence we were late for our restaurant the hotel had booked us for our special meal and it proved to be a longer walk (in heels) than anticipated so abandoned special restaurant in favour of pizza restaurant opposite (which was FANTASTIC very helpful and great food). Breakfast at hotel very good. Checkout...had to ask manager for a discount (got 10 Euro off) and no apology. Wont be returning.

  • Stayed: January 2014, traveled with family
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2  Thank Molebear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neruda1, General Manager at Design Hotel Neruda, responded to this reviewResponded January 29, 2014

Dear guest,

thank you for your stay at Design Hotel Neruda and thank you for your review.

With best Regards,

Michael Pazout

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed January 20, 2014

We stayed in this hotel only for 2 days, but enjoyed a lot. The location is right under the Prague castle, almost at the end of Nerudova Street (it pays off to come either from other direction or take a cab as the hill is quite steep).
The hotel itself is very nicely reconstructed historical building, with modern design rooms.
We got a double room, with a bathroom in the middle. It was nice and clean, maybe some of the decorations didn't really fit in with the design bathroom and style of the room, but that's not what would affect your stay..
Breakfast served early, all food available good and tasty.
Service was friendly and knowledgeable, helpful to orientate in the hotel, which can be a bit of a labyrinth:)

  • Stayed: July 2013, traveled as a couple
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Thank PetrH2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neruda1, General Manager at Design Hotel Neruda, responded to this reviewResponded January 29, 2014

Dear Guests,
thank you for another possitive feedback. This is exactly why we enjoy our work - satisfied customers.
We will welcome you back at Design Hotel Neruda anytime.

Best regards,
Michael Pazout

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013 via mobile

We (girlfriend and me) stayed here for 3 nights and we enjoyed Prague very much. The hotel was good, specialy the service nice. The rooms however were quite noisy, you could hear people very well and people can hear u you talk. Apart from that everything was good. There was plenty to choose from at the breakfast and it all looked fresh. Rooms are not that big but big enough. I was very pleased with this hotel and I would recommend it to my friends.

Stayed: December 2013, traveled as a couple
Thank Kieltje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesignHotelNeruda, General Manager at Design Hotel Neruda, responded to this reviewResponded January 3, 2014

Dear Guests,

thank you for another possitive feedback. This is exactly why we enjoy our work - satisfied customers. We will welcome you back at Design Hotel Neruda anytime.

Best regards,

Michael Pazout

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2013

This hotel is very nice. Everything was extremely clean, staff were very friendly and the included breakfast was very good. Unlimited wifi access in the rooms was very reliable. If you are looking for somewhere more quiet I would suggest this hotel. It is out of the main touristy areas, just a few minutes walk from Prague castle. The only downside was that it is at the top of a very big hill, so if we wanted to eat dinner in the old town square we tended to do that earlier so we only had to walk up it once!

The other slight thing was that the main lights in the room wouldn't work so it was very dimly lit. Other than that the room was faultless. Lovely big bathroom and comfy beds.

I would definitely recommend this hotel for people who would like lovely views, authentic restaurants near by, and a less touristy feel to their trips.

  • Stayed: December 2013, traveled with friends
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Thank charbar93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesignHotelNeruda, General Manager at Design Hotel Neruda, responded to this reviewResponded January 3, 2014

Dear guest,

thank you for your stay at Design Hotel Neruda and thank you for your review.

With best Regards,

Michael Pazout

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

On arriving to this hotel, you will be mistaken to think that is a small hotel. This hotel has a secret that once you step through the door becomes evident. It is a maze of quirky staircases and passages, subtly lit with amazing light fixtures.The room we had was up 2 flights of stairs plus the lift, but it was so worth it. We had the most wonderful room with a bath under the window, the only separate part in the room was the toilet, even that was not totally private!! so if you are not that comfortable in getting totally naked and using the toilet in front of your travelling companion, or sharing the bed..even though it is a very large double with separate quilts, please make sure you let the hotel know.Also the stairs would not be acceptable for some people as the are quiet steep and curved. But the glass roof allows you views of the castle walls, the hotel is just an amazing maze of views, pictures and quirky light fittings.Plus a spa with sauna and jacuzzi. Breakfast here is superb, when they say full breakfast that is exactly what it means, everything you could hope for is on the tables, ranging from meats, cheese, cereal, cake, pastries, bacon, eggs, rolls, crispbreads, yoghurt, fresh fruit and so much more. The reception staff were amazingly helpful and caring plus a mine of information. I could go and on about this hotel, in a great location, most attractions within walking distance about 15 mins to the Charles Bridge. I would have no hesitation in recommending this hotel to friends, or anyone travelling to Prague. (Unless mobility is an issue)

  • Stayed: December 2013, traveled with friends
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2  Thank suzeb55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesignHotelNeruda, General Manager at Design Hotel Neruda, responded to this reviewResponded January 3, 2014

Dear guest,

thank you for your stay at Design Hotel Neruda and thank you for your review.

With best Regards,

Michael Pazout

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

while walking down from Prague Castle, we happened upon this unassuming little boutique hotel, so knowing we needed a room for one night on the way back later on in our travels, we stopped in to see about availability. they could not have been nicer. my friend and I were shown a number of rooms, all of which were quite nice , and chose one that was perfect. as long as you don't choose one up the crazy staircase, I think you're good. the breakfast turned out to be a great buffet. the front desk was a bit overwhelmed and unorganized but accommodating. the room was comfortable and quiet.

  • Stayed: November 2013, traveled with friends
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3  Thank caron868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesignHotelNeruda, General Manager at Design Hotel Neruda, responded to this reviewResponded January 3, 2014

Dear Guests,

thank you for another possitive feedback. This is exactly why we enjoy our work - satisfied customers. We will welcome you back at Design Hotel Neruda anytime.

Best regards,

Michael Pazout

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

Very good hotel, great location, and friendly staff (english speaking). We spent two days here, room was spacious and calm, the breakfast was really nice, and we also enjoyed the spa with a relaxing jacuzzi / sauna session.

  • Stayed: November 2013, traveled as a couple
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1  Thank ARNAUD C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DesignHotelNeruda, General Manager at Design Hotel Neruda, responded to this reviewResponded January 3, 2014

Dear Guests,

thank you for another possitive feedback. This is exactly why we enjoy our work - satisfied customers. We will welcome you back at Design Hotel Neruda anytime.

Best regards,

Michael Pazout

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Design Hotel Neruda

Address: Nerudova 225/44 | Lesser Town, Prague 118 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Hradcany & Letna , Praha 1
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Airport Transportation
Hotel Style:
#13 Spa Hotel in Prague
#57 Business Hotel in Prague
#63 Luxury Hotel in Prague
#212 Romantic Hotel in Prague
Price Range: $84 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Design Hotel Neruda 4*
Number of rooms: 42
Official Description (provided by the hotel):
Design Hotel Neruda is located right below Prague Castle, in a charming area of Mala Strana, in the house where once lived the famous Czech writer Jan Neruda. Modern interior with classical elements was designed by famous architect Borek Sipek. After long strolls through Prague recharges your batteries in the hotel's private spa, which features two saunas and a hot tub. Also be sure to try homemade cakes and delicious hot chocolate in a pleasant atmosphere of Prague Chocolate Cafe & Bistro, which is part of the hotel. High quality services, personal approach and unique atmosphere - all you can expect when staying at this design hotel. ... more   less 
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Also Known As:
Neruda Hotel Prague

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