Booked honeymoon suite for special occasion. First impressions lovely big room at top of winding staircase. Problem was that the heating was not working in the room. Electric heater in corner inadequate. Told reception but nothing happened. After shivering in the room for an hour trying to make to most of it, we went to reception to ask for another room. Were handed keys to 2 rooms and chose one, but it was without all the facilities of the original room. No-one offered to help us move room despite us having a small child and 2 flights of steps to negotiate.
New room nice and warm, but hot tap faulty on bath, no bath robes, no sparkling water etc. We felt the hotel did not care! As a consequence we were late for our restaurant the hotel had booked us for our special meal and it proved to be a longer walk (in heels) than anticipated so abandoned special restaurant in favour of pizza restaurant opposite (which was FANTASTIC very helpful and great food). Breakfast at hotel very good. Checkout...had to ask manager for a discount (got 10 Euro off) and no apology. Wont be returning.
- Official Description (provided by the hotel):
- Design Hotel Neruda is located right below Prague Castle, in a charming area of Mala Strana, in the house where once lived the famous Czech writer Jan Neruda. Modern interior with classical elements was designed by famous architect Borek Sipek. After long strolls through Prague recharges your batteries in the hotel's private spa, which features two saunas and a hot tub. Also be sure to try homemade cakes and delicious hot chocolate in a pleasant atmosphere of Prague Chocolate Cafe & Bistro, which is part of the hotel. High quality services, personal approach and unique atmosphere - all you can expect when staying at this design hotel. ... more less
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- Also Known As:
- Neruda Hotel Prague