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“Attention to Details”
Review of Questenberk

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Questenberk
Ranked #13 of 649 Hotels in Prague
Certificate of Excellence
Vernon, Canada
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Attention to Details”
Reviewed September 16, 2013

We stayed at Questenberk Hotel for our last night in Prague. This property is an old monastery located in the Castle Area of Prague. The hotel is located in a very quiet location (near the Strahov Monastery with shopping and restaurants located around the hotel). There was no noise during the night or from other rooms. The staff is very professional, provides a tour of the premises (lounge, breakfast room). A complementary drink is provided on the terrace (overlooking Prague) upon check-in. The room is very clean and well appointed (includes complementary fruit and bottled water -- a very nice touch). Coffee/tea are available in the lounge in the afternoon. The included breakfast is great - lots of variety to choose from and great quality. Interesting is the hotel keys are so large/heavy, you leave them with reception on your leaving the hotel and get them back upon your return. The staff will arrange for tickets for performances, provide directions and call for taxis as requested. My only negative comments are needing to pull suitcases up a steep set of stairs (no ramp) as well as being asked if we wanted to upgrade to a more expensive room which I felt was not appropriate unless the upgrade was at no charge. I'm not used to this practice.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Safarik, Manager at Questenberk, responded to this review, October 6, 2013
Dear Susan C,

Let me thank you for taking your valuable time to share your experience from your stay at the Questenberk hotel in Prague.

I was very happy to hear you did enjoy the complimentary welcome drink as well as our club lounge with all day free tea and coffee and afternoon refreshment. But I was most delighted to learn that our team members made your stay comfortable and provided great service.

I would like to apologize for the inconvenience you had with your luggage due to the main entrance staircase in front of the hotel. Questenberk palace was completed in 16 century and it is protected by UNESCO World Heritage and I agree it is not so easy to pull up heavy luggage. We recommend to all of our guests to use our hotel car as our driver is happy to help them. However, I hope this did not cause too much troubles and you had a great time in Prague.

We all hope to welcome you back here at the Questenberk hotel in Prague. Please let me know if there is anything we can assist you with.

Kind regards,

Robert Safarik
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Bognor Regis, United Kingdom
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 14, 2013

Great hotel in good location near Strahov Monastery. Outstanding service, with a welcome drink on the terrace and an introduction to the sites of Prague, with great tips on where to eat and drink. The terrace offers great views over the city and we enjoyed a drink here during the evening, food is also served. Breakfast is also very good and we were even offered a complimentary glass of bubbly at the weekend, a great start to the day.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick-Shona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Safarik, Manager at Questenberk, responded to this review, October 12, 2013
Dear Rick-Shona,

I would like to thank you for choosing the Questenberk hotel for your recent stay in Prague and for your great words posted here on TripAdvisor.

I am glad to hear you liked the Prague Castle location by the Strahov Monastery which we are part of. It is interesting there are around 70 monks living their quiet life in there. The Monastery and its surrounding area, has a serene, meditative quality.

I am happy you enjoyed the welcome drink as well as the complimentary sparkling wine that is served for breakfast on weekends.

We all hope to welcome you or your family back here in the future.

with kind regards,

Robert Safarik
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Москва, Россия
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 13, 2013

That's a fantastic hotel. Staff is perfect, very kind and attentive! Check in - like in fairy tale, administrator showed us all the hotel and also offered champagne. Room's smart and clean, has absolutely great views of the Monastery.
Beautiful restaurant, breakfasts are delicious, heedful waiters.
Thanks to all hotel staff for a wonderful holidays.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Elena A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, Manager at Questenberk, responded to this review, October 5, 2013
Dear Elena A,

On behalf of the entire team I would like to thank you for your kind words about your stay with us at the Questenberk hotel Prague.

I was very glad to hear you were happy with our facilities and services, especially the check-in procedure - that kind of feedback can go a long way. I will pass your comment to all team members.

We all hope to welcome you back in the future once you return back to visit Prague.

Yours sincerely,

Robert Safarik
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 13, 2013

We came here in August of 2013. The hotel is near the park, on top of the old city. The center for about 15 minutes on foot. The 16th century building with an interesting interior and wonderful frontage! The rooms are clean and the service is professional. This hotel gave us a very positive experience! Thank you!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, Manager at Questenberk, responded to this review, October 5, 2013
Dear Andrey G,

Thank you for choosing the Questenberk hotel for your stay in Prague.

I was delighted to read your wonderful remarks, which I have shared with our staff. We are thrilled to hear that you enjoyed your stay and that we gave you positive travel experience.

We look forward to welcoming you back soon.

Kind regards,

Robert Safarik
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
india
Level 5 Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 5, 2013

This hotel is situated on the hills which gives wonderful view of the mystic city -- Prague. The location of the hotel is excellent. The city centre of Prague is very crowded and unrefined therefore this hotel provides the respite from the crowd and at the same time gives a wonderful view of this beautiful city. The rooms and bathrooms are big and comfortable. The best part of this hotel is its people. It has wonderful staff-- very efficient and helpful. All guys at the reception -- Lucas, Jiri^, Juroslav were too good. It is because of them that our stay was very comfortable. There is one garden restaurant which serves good food. The restaurant staff was also good. Our overall experience exceeded our expectations. I would recommend this property to all travellers to Prague who are looking for comfortable stay with excellent service and good view. The cleanliness of this hotel was also very good. In short we had no complaints whatsoever.

Room Tip: Choose a room with garden view or city view.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank armin1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert S, Manager at Questenberk, responded to this review, September 15, 2013
Dear armin1974,

We would like to thank you for your great words not only about the property itself but also about the entire Questenberk's team. We are glad you enjoyed your stay with us and that you keep nice memories from Prague.

I am happy to learn you found the location of the hotel to be relaxing. As we are part of the Strahov Monastery I must agree that this location offer people an opportunity to escape the hustle and bustle of daily city live on a holiday adventure. However, since we are just steps from some of the greatest sights in the city, it encourage people to explore.

In conclusion I would like to thank you again for choosing us as your place to stay in Prague and I hope your trip back home was safe.

with kind regards,

Robert Safarik
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013

Staff's attitude is very friendly & professional. Service is excellent. Location is very convenient. Evenings at hotel terrace with beautiful views. Return from the old town is bit of effort due to its location at the top of a steep hill. Otherwise excellent service & attitude of the staff members.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drfyzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_Safarik, Manager at Questenberk, responded to this review, October 12, 2013
Dear drfyzee,

Let me thank you, on behalf of the entire team, for sharing your experience from Questenberk hotel Prague here on TripAdvisor.

It is great to hear you had a great time with us and that we provided an excellent service. I am happy we met your expectation and hope you will keep lots of nice memories from Prague.

We hope to welcome you with your family or friends in the near future. Please, let me know if there is anything I can assist you with.

Yours sincerely,

Robert Safarik
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe, United Kingdom
2 reviews
Reviewed September 3, 2013

We had a fantastic Holiday at Questenberk Hotel. The quality of the hotel is excellent. It is very clean, well appointed, and there is a feel of quality throughout. We particularly liked the free Wi-Fi and the residents loung. The lounge had free tea and coffee and a selection of food in the evening. What really stood out was the helpful and friendly staff. The staff at reception helped us plan our day trips and even sorted out breakfast bags for us even though we were checking out at 3am. In summary - fantastic.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Questenberk

Property: Questenberk
Address: Uvoz 155/15 | Prague Castle Area, Prague 118 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Hradcany & Letna , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#12 Luxury Hotel in Prague
#13 Business Hotel in Prague
#13 Romantic Hotel in Prague
#17 Family Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Questenberk 4*
Number of rooms: 27
Official Description (provided by the hotel):
Location of Questenberk hotel is special for its breathtaking view on the entire city of Prague. Within moments you are able to reach Prague Castle (approximately 5 minutes) and other most visited Prague's sites such as Charles Bridge, Lesser Town and Old Town square. Its unique placement gives you infinite options how to plan your journey in Prague. Only steps from our hotel you can enjoy the calm of Petrin park which is the biggest park in Prague and it is a pleasant place where to spend end of your day with an evening walk from the town. The building was built in 17th century and it served as a formal private palace to Sir Caspar Von Questenberg who was a German priest, Abbot of Strahov Premonstratensian Monastery. Sometimes the building is misinterpreted as a church, because the architecture is very similar to the one found in Strahov Monastery which is located only 2 minutes of walking through our terrace restaurant. Our hotel is suitable for clients of all ages, families with children, couples, wedding occassions or business trips. Staying in hotel Questenberk will give you unforgetable memories and will definitely make your stay in Prague even more enjoyable. ... more   less 
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Also Known As:
Questenberk Hotel Prague

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