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“Nice stay but expected more”

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Boscolo Prague, Autograph Collection
Ranked #62 of 649 Hotels in Prague
Certificate of Excellence
Buenos Aires, Argentina
Level Contributor
66 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Nice stay but expected more”
Reviewed October 16, 2012

My husband and I stayed at the Boscolo early October 2012 for four nights, in a superior room (king size bed, good bathroom but I expected it to be larger considering it wasn't a standard room).
Checking in was smooth, but it could get crowded with only two assistants available.
Location: 10/15 min. walk to center square, railway station very near which made it real easy for our daytrip to Pilzen. If you like walking, no transportation is needed around Prague.
The hotel in general is nice, and gives you an upscale feeling (just the feeling - see below). It has a fantastic pool in the "basement", great for swimming and relaxing.
Our room was very quiet (on the 4th floor, corner room) but a bit gloomy. We couldn't get any views out of it (except by stepping on a chair) because the windows are awfully high. Room ammenities included coffee-making facilities, bathrobes and slippers.
Breakfast was good, however, we usually had to wait almost to the end of our meals to get some coffee...
Areas of improvement: room carpet (desperately needed cleaning or changing), bed linens and towels, furniture in general showed chipping in corners, cleaning details to be improved.
Overall, the hotel is OK, but only some areas may be 5 stars (lobby/pool, for example). Rooms are more like a generous 4 star and need maintenance (at least, ours).
Staff was helpful and always greeted us with a smile.
We had a nice stay in Prague, the city is really beautiful. However, I expected more of Boscolo.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaHormiguitaViajera0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa M, Operations Manager at Boscolo Prague, Autograph Collection, responded to this review, November 3, 2012
Dear Valued Guest,

thank you for taking the time to share your experience at Boscolo Prague hotel with fellow travelers.
We are happy to hear that you have enjoyable stay in Prague and that the service provided was to your satisfaction.
Rest assure that all your comments were passed to the respective managers and the whole Boscolo Prague team have taken action needed in order to improve the quality of guests’ stay.
We are looking forward to welcome you back at Boscolo Prague in the near future and we promise that your next stay will be a perfect experience.

With Kind Regards,

Teresa Mattos
Operations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (354)
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Long Beach, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 11, 2012

I stayed here for 2 weeks on a business trip and the experience was not a 5 star quality hotel.
The room was small and although they had some modern touches, it just seemed dated and old.
The carpet was old.
The bathroom towels were rough and had a hole in one corner.
The shower head had mold on it.
The shower ceiling had peeling paint.
I found myself having to redial the phone multiple times to get an answer from reception.
The food from room service was generic and uninspiring.
The front desk concept does not work when large groups are checking in or out.
All other 5 star hotels i have been in have fully staffed front desks that keep things moving.
Over all the hotel vibe was just off. My company crew agreed that the hotel just did not seem right.
The final straw was having no water one morning. My room has rust water coming out of the sink and shower. I arrived that night back into the room to find a apologies card from the hotel with a fruit plate and bottled water. Nice gesture but the fruit was heavily bruised and soggy and the strawberry had mold on it.
The first time i stayed in Prague, the company put us up at the Mandarin Oriental. That was a 5 star experience. Nothing but praise for them. Not one negative comment about that experience.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prodcor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa M, Operations Manager at Boscolo Prague, Autograph Collection, responded to this review, October 15, 2012
Dear valued guest,

thank you for your review and constructive feedback. Rest assure that all your comments were taken seriously and were addressed to the respective managers in order to improve the maintenance service as well as guests service. Regarding to the water shortage last week, unfortunately our supplier had an unforeseen technical failure of the pipeline near the hotel which affected our hotel as well. I do sincerely apologize for inconvenience caused by this technical failure.
Once again, thank you for sharing your feedback and helping us improve the services we provide at the Boscolo Prague hotel.

Regards,

Teresa Mattos
Operations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kfar Saba, Israel
Level Contributor
52 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed October 10, 2012

Hotel location is OK (15 min walk from the center square), Breakfast is great (Food and sitiing in the lobby) Rooms are ok, staff is welcoming...Could expect some more from 5 starts hotel rooms ... (Maintanance level,

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zagrebu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa M, Operations Manager at Boscolo Prague, Autograph Collection, responded to this review, October 15, 2012
Dear Valued Guest,

thank you for your review and we are happy to hear that you had and enjoyable stay at Boscolo Prague hotel. Thank you as well for your comment regarding room maintenance, our Chief Engineer will take actions needed in order to improve the maintenance service.

Looking forward to welcoming you back at Boscolo Prague.

Kind Regards,

Teresa Mattos
Operations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Zurich, Illinois
1 review
Reviewed October 9, 2012

I stayed at this hotel two different times on a business trip to the Czech Republic. The first time I got a room in what I gather to be the "new wing." My view was to a roof and an adjacent building's exterior wall. Not a big deal to me though as I wasn't in the room other than to sleep. The second time my room was in the "old wing" and I was thoroughly impressed. This room matched the rest of the uniqueness of the hotel, including the check in desk, and from what my colleagues told me, the pool. I had free internet service because of my "Gold" status (very happy the Autograph Collection is part of Marriott), but I don't think charging for internet at full service hotels is out of the ordinary (in contrast to another reviewer's disappointment). Most importantly, the staff were generally very nice and responsive... not everyone was overly friendly, but enough were that I have a positive opinion of the hotel and of Prague!

Room Tip: As another reviewer stated, ask for an upgrade to the old wing; the rooms might look dated, but from...
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheExcursioneer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa M, Operations Manager at Boscolo Prague, Autograph Collection, responded to this review, October 15, 2012
Dear Valued Guest,

thank you for taking time to sharing your experience with the TripAdvisor community.
We are pleased to hear that you enjoyed your stay at Boscolo Prague hotel, especially our superior rooms with its unique design and friendliness and efficiency of our employees.

We look forward to welcome you back at Boscolo Prague hotel.

Kind Regards,

Teresa Mattos
Operations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 5, 2012

Lovely hotel with great feel. We stayed there on weekend break in August & location just perfect, gentle stroll in to Prague town area. Rooms well appointed and swimming pool very impressive. Full of character and a real treat!

Stayed August 2012, traveled as a couple
Helpful?
2 Thank NewburySkyBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa M, Operations & Quality Manager at Boscolo Prague, Autograph Collection, responded to this review, October 15, 2012
Dear valued guest,

thank you very much for you great review. Whole Boscolo team is pleased that you have fully enjoyed your stay with us.

Thank you for being our guest and we are looking forward to welcoming back soon!

Kind Regards,

Teresa Mattos
Operatins & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 5, 2012 via mobile

While the lobby espouses old world elegance and the staff are reasonably friendly and courteous, the rooms leave something to be desired. My "courtyard view" suite had a lovely view of a concrete wall giving the room the warm feeling of living in a 15th century monastery. Seriously, most of the hotel rooms dont have real windows, and its something I'm shocked others haven't mentioned in their reviews. This could be a great hotel for someone that dislikes the bright glare of sunlight, or doesnt want to be bothered by views or scenery outside. For others, id recommend staying elsewhere. the lobby is amazing, Breakfast was underwhelming.

Helpful?
1 Thank Scrodden
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Teresa M, Operations Manager at Boscolo Prague, Autograph Collection, responded to this review, October 15, 2012
Dear Valued Guest,

thank you for sharing your experience at Boscolo Prague with other travellers.
We are sorry to hear that your recent experience did not meet your expectations in regards of the room view.
Boscolo Prague hotel is located in the centre of Prague and as many other city hotels the view from the rooms is either to the quiet courtyard or to the city scenery. Due to the layout of the historic building not all rooms have the same space arrangement, however all Junior Suites at Boscolo Prague have big wonderful historic windows and there is only one suite with the view to the courtyard. Many of our repeated guests prefer to stay in this two floors suite and find the quiet courtyard view as an advantage as well as they like more that 2 metres high historic windows in the room.

We regret that you did not contact us about your dissatisfaction during your stay, with pleasure we would offer a different junior suite in order make your stay a comfortable and enjoyable experience.

Even though we disagree with your statement that "most of the hotel rooms dont have real windows" we thank you for your review and feedback.

Regards,

Teresa Mattos
Operations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 4, 2012 via mobile

We stayed here for a day on our first day of our week-long trip to Eastern Europe. We were not disappointed with this hotel.

The lobby is quite elegant and stately with nice flower decorations and a desk for check-in (where you can actually sit and not stand across a counter). The check-in itself was painless. The staff was very helpful and helped us with good places to go, gave us a city map and a voucher for free Internet in our room.

The room itself is a bit dated. It's clean and comfortable but definitely old. There is a flat screen tv but its put on a stand on the writing table in a way that you can figure out it was brought in much later and was kept there for lack of options. But the room is clean, the cooling works well and the bathroom is well equipped.

The location itself is quite decent. It's in a nice quiet area, about a ten minute comfortable walk to the center. Here you'll find all kinds of restaurants and cafes and bars and lovely areas to just sit and people watch.

All in all, fully recommended as a nice and comfortable stay with just a few minutes to the center.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank onlythemostawesome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa M, Operations Manager at Boscolo Prague, Autograph Collection, responded to this review, October 15, 2012
Dear Valued Guest,

thank you for your feedback and review. I am delighted that you had an enjoyable stay with us and enjoyed our central location, team service, quick and easy check in and our comfortable rooms.

We will be looking forward to welcoming you back soon!

Teresa Mattos
Operations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boscolo Prague, Autograph Collection

Property: Boscolo Prague, Autograph Collection
Address: Senovazne namesti 13/991, Prague 11000, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Prague
#38 Business Hotel in Prague
#43 Family Hotel in Prague
#50 Romantic Hotel in Prague
#56 Luxury Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Boscolo Prague, Autograph Collection 5*
Number of rooms: 152
Reservation Options:
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Also Known As:
Boscolo Prague, Autograph Collection Hotel Prague
Carlo Iv Hotel Prague
Carlo Iv Prague

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