Was not impressed here at all which was a great pity. After reading so many great reviews we really thought we had picked a great hotel for me and my partners joint birthdays.
we had been given the apartments across from the main hub which we didn't mind. Room was massive with plenty of space. One of the things I liked the most was the fact there was a free electronic safe in the room which put us at ease when we headed out.
We got showers when we checked in as had been travelling since early hours. The bathroom ended up soaking as the shower was leaking. We dried it up as best we could and let the receptionist know who said she'd go and have a look. We also asked for an iron and iron board to whixh she said theyve all been let out, she would bring one when it became available. We went for lunch, came back and it was a new Receptionist. He was an extremely rude blonde haired man who provided no help whatsoever. We went back to our room not knowing if anything had been done. Turned out it hadn't. Our towels were lying where we left them. Water still everywhere. We went for a sleep and got up. Went for a shower
Shower was broke! No hot water!!!
Tried the sink, same thing!!!
Went back to reception explained the problem. We were told 'well no one else has said anything about a problem' off the blonde man. He said he would get someone to check it.
We went for dinner and came back. Water situation no better.
Asked the receptionist if anything had been sorted the next morning, he forgot about it!!!!
The rest of the week we had no hot water. No iron or iron board.
I asked the receptionist If we could be moved rooms to which I was told they only had the three apartments in the other building and they were all occupied. I asked what about the main hotel to which he said it would incur an extra charge !!!! Disgraceful!!!! We have no water to clean ourselves but if we wanted to look after our personal hygiene we were to pay more money!!!
The staff need trained ASAP on their customer service skills.
Will Deffinately be back to Prague. Will NOT be back to this hotel!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, TripOnline SA and Hotwire so you can book your La Boutique Hotel Prague reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- La Boutique Prague