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“The hotel is our destination”
Review of Golden Well Hotel

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Golden Well Hotel
Ranked #3 of 649 Hotels in Prague
Certificate of Excellence
Edmonton, Canada
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“The hotel is our destination”
Reviewed June 14, 2014

After 5 glorious nights at this hotel, we decided that on our next trip to Europe we will come back to Prague just to stay here.

I will echo what so many others have said here - the staff, the service, the location, the rooms - everything was perfect. I have stayed at many nice hotels. The reason this one is the best is the combination of the quality of the staff, the rooms, the fact that as a boutique hotel it offers a more personalized service, and the city of Prague. Oh, and the restaurant - cannot forget the restaurant.

I recommend getting the included breakfast, which is huge and very good. We never had to have lunch. The waitresses were very attentive.

We spent every evening lounging on the sofa on the bar terrace, drinking wine and looking at the views. For most of those nights we were tended to by Jiri, who served us wine, brought me blankets when it got colder and essentially made sure we wanted for nothing. One night we had dinner in the restaurant and on another we had it on this terrace, where we were the only people there. I simply cannot find the words to accurately describe how special and romantic this setting is.

Like so many other reviewers, I believe this hotel is the nicest place I have ever stayed, and likely ever will. Even if I don't want another visit to the city of Prague, I would come here to experience this hotel again. I wish Canada was not so far away...

  • Stayed June 2014, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Pat Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, June 17, 2014
Dear Pat Y,

Thank you for your brilliant review of your recent stay at the Golden Well Hotel.

It gives me great pleasure to learn that you chose to join us for your Prague visit and that you had a perfect experience with us. It gives me great pleasure to know that our boutique hotel offered you a true Prague experience and that you felt right at home in the traditional atmosphere of the hotel.

Our Executive Chef will be thrilled to learn that you found the food in Terasa Restaurant to be to your satisfaction and that the breakfast was a great start to the day. We invest greatly into the training of our staff and I am thrilled that you noticed the professionalism and level of care shown by my team; I will be sure to pass on your kind words to all of the staff here.

I look forward to welcoming you back to the Golden Well Hotel soon!

Kind regards,

Jiri Hlavaty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (222)
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English first
South Royalton, Vermont
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 12, 2014

Traveling doesn't get any better than this boutique hotel. Rooms have high-speed internet -- the only place I stayed this was not an "extra." Amazing amuse-bouche treats are offered in a setting you can meet other wise travellers. Every person was pleasant, hard-working, and communicative. And the setting! You can't go wrong staying in historic Prague, but in Prague there can't be much better than this.

  • Stayed May 2014, traveled with family
    • Location
    • Sleep Quality
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Helpful?
Thank ViochitaFea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec
Level Contributor
101 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 11, 2014

I've never experienced such great service before at any hotel, it was just impeccable! This by far exceeded my expectations! The location is on a tiny quiet street below the castle, but not far from charles bridge and the old town square. Very easy to navigate around and a very easy walk. I loved the fact that we were able to have back access to the castle. Great coffee machines in the rooms, clean, and really loved the rain shower! The heated toilet seat was great in the chilly mornings!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roxii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, June 17, 2014
Dear Roxii,

Thank you for your taking the time to provide this fantastic feedback of your stay at the Golden Well Hotel.

I am delighted to know that you and your family had an enjoyable stay with us. The hotel is ideally situated right in the heart of Lesser Town district and I am thrilled that you found it convenient to the main sites of the city and to the Castle. We take great pride in our service here at the Golden Well and it gives me great pleasure to know that you experienced our five star treatment.

I hope to welcome you again to the Golden Well Hotel.

Kind regards,

Jiri Hlavaty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2014

Ideal quiet location with private access to Castle grounds. Short walk to Charles Bridge and Old Town. Great facilities. Amazing service. Quite honestly, the best hotel experience I ever had in 50 years of travelling.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Arthurjj2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, June 9, 2014
Dear Arthurjj2,

Thank you for taking the time to post a lovely review of your stay at the Golden Well Hotel. It has been our pleasure to host you, and your succinct summing up of all the details that makes Golden Well so special has been forwarded to the management team. We are delighted you enjoyed your stay and thank you for naming it the best hotel experience in 50 years of travelling - it is the highest compliment for us!

We look forward to welcoming you back to the Golden Well before too long.

Kind Regards,

Jiri Hlavaty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
George, South Africa
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 3, 2014

We were so taken away by this lovely boutique hotel nestled on a quiet street right below the castle. The immaculate rooms are classically decorated and have beautiful views overlooking the rooftops of Prague. The bathrooms have recently been renovated and are beautiful. The staff was professional, accommodating and helpful. The beautiful rooftop restaurant served fabulous food with five star service. We are looking forward to our next trip.

  • Stayed May 2014, traveled with friends
    • Value
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Helpful?
1 Thank 252pennyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, June 9, 2014
Dear Penny N,

Thank you for your excellent review regarding your recent stay at the Golden Well Hotel in Prague. We are delighted you enjoyed your stay, and noted the beautifully designed and appointed hotel with only the finest fixtures and fittings, with superb views of the red roofs, Prague architecture, the ideal location, the exemplary service, and excellent food and restaurant.Our team is always striving to go the extra mile to please all of our guests. We very much hope that we will have the opportunity of offering you a very warm and "golden" welcome on your next visit.

Warmest regards,

Jiri Hlavaty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 2, 2014

Our three-day stay at the Golden Well hotel was a highlight of our Prague trip, offering old-world hospitality and charm with all the most modern conveniences. Location is perfect, tucked away on a quiet cobblestoned street in the shadow of Prague Castle, in a charming neighborhood close to Prague's attractions but comfortably removed from the tourist crunch. Upon our arrival we were delighted to find a platter of complimentary cheese, fruit, and a bottle of quite good Czech wine in our room; fruit is replenished daily, as is bottled water. Our generously-sized room was lovely--quiet, comfortable, and with a magnificent view of the city. It offered first-rate amenities, from Moulton-Brown toiletries and a personal iPad in the room, to a choice of two bathrobes (one the typical terry robe, the other lightweight waffle-weave cotton--terry robes are often quite warm so this was a nice touch), and a state-of-the-art coffee/espresso machine with a great coffee selection (although you'll probably find yourself heading out first thing in the morning to the fabulous breakfasts awaiting you at the restaurant. Impeccable room service includes slippers placed by the bed each night, along with a glass-covered piece of perfect pastry on the night table; guests can also choose from a menu of five different pillow types! Another nice touch is the afternoon wine-and-hors d'oeuvre selection in the lounge. Staff is first-rate: attentive, welcoming, and professional. You will definitely want to have breakfast there every day; along with a mind-boggling choice of buffet items ranging from pastries and cereals to meat, cheese, lox, etc., guests can also order from a menu featuring items like truffled scrambled eggs and crepes of all kinds. Dinner is also a great experience--reservations advised, as it is a popular gathering spot, thanks to excellent food and service, and sweeping city views. This is a truly wonderful hotel which greatly enhanced our overall experience in Prague. Lynne L

Room Tip: For a view room, be sure to ask for higher floor (I believe the hotel has 4 stories). Because of the...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, June 9, 2014
Dear Lynne L,

Thank you for taking the time to post a great review of your stay at the Golden Well, it certainly sounds like you had the most enjoyable time and thank you for highlighting many of the aspects that make the hotel so very special, especially the room amenities including the iPad and our special pillow menu, the complimentary afternoon tea time and the most - our breakfast with wide range of goodies for all sophisticated palates . I am delighted that you were able to benefit from the hotel’s brilliant location, with so many of Prague’s wonders within walking distance of the hotel.

I look forward to welcoming you again to Golden Well Hotel.

Kind Regards,

Jiri Hlavaty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bury St. Edmunds, United Kingdom
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 2, 2014

Luxurious, perfectly maintained, excellent bathrooms and a very caring staff. They could not have done more to help make our stay in Prague memorable. Food in the restaurant was first class. We did get some noise transfer from footsteps above our room, but the staff were very quick to address the problem. An excellent hotel.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teddysuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Well Hotel

Property: Golden Well Hotel
Address: U Zlate Studne 166/4, Prague 118 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Hradcany & Letna , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Romantic Hotel in Prague
#3 Luxury Hotel in Prague
#4 Family Hotel in Prague
#28 Business Hotel in Prague
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Golden Well Hotel 5*
Number of rooms: 19
Official Description (provided by the hotel):
Charming traditional retreat in 16th-century Emperor's residence, set beneath the walls of Prague Castle. Wander up the cobbled, traffic-free streets to The Golden Well (U Zlate Studne), clinging to the wall in the shadow of Prague Castle, and you will uncover one of the city's best kept secrets. This modest collection of little inter-locking houses was once home to Emperor Rudolf II, and later the astronomer Tycho de Brahe. Sensitive renovation - has created a cosy yet refined hotel. The result is a pleasing balance of mod cons - internet access, satellite TV - and old style elegance. ... more   less 
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Also Known As:
Golden Well (u Zlate Studne) Hotel Prague

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