We stayed here in November 2012 and couldn't be happier. The service was uniformly outstanding: From our initial inquiry to check-out, every detail was attended to. Every staff whom we encountered --at the reception desk, in the restaurant, housekeeping, and the hotel drivers-- was uniformly polite, friendly, and solicitous, and yet not overly so to the point where one begins to feel uneasy, as if things were scripted somehow. A few examples: We miscalculated and arrived at the Prague Castle just as it was closing; the hotel car had just left, so we had to call for it to come back to pick us up. Back at the hotel, while we were relaxing in their library, the Concierge came up to ask if there was a problem that prompted our earlier-than-expected return, and if there was something else she could have arranged. During our stay, their hugely popular restaurant Terasa was closed one night for a private function; the staff could not be more apologetic or helpful with our room service orders. We had to leave very early in the morning for our flight,so the staff offered to pack for us our abundant continental breakfasts, complete with hot coffee for us to enjoy during the ride to the airport!
We had asked for 2 Grand Deluxe rooms with a view, at a small additional charge. The bedrooms were not huge, but very comfortable with a separate writing desk and a small table with 2 armchairs. We found our bathrooms to be actually quite spacious. The decor is a litlle old-fashioned (it looks like that there is some refurbishing going on right now), but the room wifi worked like a charm, and the iPod and the iPad that came with the room were nice touches (as well as the sweets that come with the turndown service!). Breakfast in their restaurant Terasa is a beautiful and elegant affair: a full buffet spread and a very complete cook-to-order a la carte menu, all with a fabulous view of Prague!
We also liked the location, in a quieter and well-heeled section of Prague, close to several embassies as well as their Parliament, yet only about 10 minutes on foot to the Mala Strana Metro stop, and about 15-20 minutes of a leisurely walk to Charles Bridge. (BTW, we found the Metro system to be very efficient, inexpensive, and easy to use.) Having stayed in the Old Town section earlier in our visit, we enjoyed staying here, where we found a bit of a respite from the crowds,
- Official Description (provided by the hotel):
- Charming traditional retreat in 16th-century Emperor's residence, set beneath the walls of Prague Castle. Wander up the cobbled, traffic-free streets to The Golden Well (U Zlate Studne), clinging to the wall in the shadow of Prague Castle, and you will uncover one of the city's best kept secrets. This modest collection of little inter-locking houses was once home to Emperor Rudolf II, and later the astronomer Tycho de Brahe. Sensitive renovation - has created a cosy yet refined hotel. The result is a pleasing balance of mod cons - internet access, satellite TV - and old style elegance. ... more less
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- Also Known As:
- Golden Well (u Zlate Studne) Hotel Prague