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“Golden indeed!”
Review of Golden Well Hotel

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Golden Well Hotel
Ranked #4 of 649 Hotels in Prague
Certificate of Excellence
Austin, Texas
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Golden indeed!”
Reviewed November 13, 2012

The Golden Well is the ideal combination of intimate inn and luxury property, and coupled with its ideal tucked away location at the walls of the Prague Castle, it is indeed golden!

I travel extensively, and have stayed in some of the world's finest hotels, and yet the Golden Well is at or near the top of my list of favorites. I liked this hotel so much, I signed up with Trip Advisor just to write this review.

The terrace overlooking the river and city is amazing. Equally as cool is the gate off the upper terrace that leads to the Castle.

The room we stayed in was of good size, but also felt cozy and inviting. And the bathroom, a feature by which I place primary emphasis upon in my rankings, was worthy of a five star hotel.

All in all, I can highly recommend this property!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CAMJCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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australia
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 8, 2012

This hotel was amazing. From the complimentary drink on arrival and a tour of the hotel to a comprehensive list of places to see and things to do. There was afternoon drinks and nibbles as well as a turndown service and scrumptious breakfast. The staff went out of their way to make our stay enjoyable, organising tickets to the opera for us. There was a pillow menu and heated floors in the bathroom. Overall an amazing experience.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank jay_cyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed November 6, 2012

The moment you arrive at the Golden Well Hotel you are well looked after, the staff were very attentive and made sure your stay was a relaxing one. The room was very comfortable, clean and spacious. The bed side table was equipped with ipod and docking station, free wifi and a great jacuzzi bath. The breakfast selection included La Carte menu and continental buffet which was excellent. In the afternoons between 16:00 - 18:00 a choice of sweet and savoury snacks were put out in a lounge with the choice of coffee, wine or fruit juice. Unfortunately we didn't manage to eat at the restaurant as it was fully booked, my tip would be to book the restaurant at the same time as booking the hotel. The hotel is well located near to the castle and only a 20min walk over the Charles Bridge to the Old Square. I would advise anyone who is going to visit Prague to stay at the Golden Well as it was top class 5*

  • Stayed November 2012, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mattchorley83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level 1 Contributor
3 reviews
Reviewed November 5, 2012

Even if you cannot afford to stay at the Golden Well Hotel, try at least to experience its restaurant with a stunning terrace. You will be awarded by a spectacular view of Prague from a different angle that is accompanied by the best quality service (foreigners say that this one is rather hard to get in Prague) and refined food, presenting world cuisine as well as Czech traditional cuisine in a light version accessible to foreigners. Ideal for either business or couples!

Stayed November 2012, traveled with friends
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 1, 2012

We are a hard working and busy couple living in London and needed a break! We couldn't imagine a more enjoyable, relaxing and comfortable hotel. The staff were very attentive and obviously happy in their work. The room was very comfortable and a small cake was brought to our room each night - what a treat for me! We took Tripadvisor advice and booked a meal in the hotel restaurant - a great meal with a great view over Prague.

Room Tip: Our room - 36 , was fine!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 31, 2012

It's hard not to expect a lot when a hotel is not only rated #1, but also won TripAdvisor's reward for best hotel. I recall seeing the top 10 list a year or so back thinking that when I visit Prague one day I can only hope to stay at the Golden Well. As luck (and choice of season no doubt) would have it, when we decided to visit Prague we found the price to be quite reasonable (30% discount when we booked 3 nights) and bingo, it was booked!

We opted for the driver to pick us up (and to drop us off) at the airport, which was really nice even if it might be cheaper doing it in other ways. He took us straight to the hotel and even gave some tips on where to go in Prague (without trying to sell us anything). At pickup we were out and about and when we got back the car was ready and packed and we were whisked off to the airport. Loved it!

The hotel is very well hidden near the castle wall and could probably be tricky to find unless you knew where to go. The neighborhood is as safe (and quiet) as it gets as it's all government buildings around there and loads of security walking about. It's in a very pretty building covered in flowers that almost seems as if 3-4 buildings were put together to create the hotel itself. Check-in was quick and very friendly, we got a quick overview of Prague and a map, while sipping on a welcome drink and a wet towel. We mentioned they had so many Tripadvisor rewards and we heard how hard it can be to live up to being #1. No doubt! We loved that they were very personal and not like some 5* hotels where you feel like you're royalty. I prefer personal and happy/joking staff.

I think a lot of people forget that city hotels aren't spa hotels or beach resorts. They've been to Punta Cana 5* Spa/Beach resorts and then stay at a great city hotel and get disappointed because something thing they had there isn't available here. I read some reviews and it seems people can be very picky for things that don't really matter. It's a shame. I'm pointing this out as I feel luxury city hotels should be compared to luxury city hotels and nothing else.

Our bags had already been put in the room for us and after a tour of the whole hotel we were presented with our room on the 3rd floor, which was very homely. That's the best word I can find to describe it. It's much less of a typical hotel room than a charming lodge-style room with slanted ceilings and old-style chest of drawers and wardrobes. It felt like one could live there and be perfectly happy with a room like that. We really enjoyed our room and we had a view from the window over the entire city of Prague (which was a surprise as we opted for a smaller room (which was still massive)). We had a bottle of good wine, a plate of cheeses and fruit and water free waiting for us. Every day they give you little cakes just before turn-down service and the weather report for the next day. You also get fresh water bottles at no cost. The bed was great, loads of pillow styles to choose from, and all amenities you need are there including an iPod with tons of music on it (also great for charging your own). TV is a large flat screen with Sky Movies etc and if that's not enough they have a DVD library bigger than some movie stores. downstairs. Honestly, really great rooms (only negative I can think of was that ceiling in our bathroom was slanted over the bathtub so standing in it was not an option. Very minor and not an issue for us anyway, but perhaps for some it could be tricky).

We ate at the 5-star restaurant on the first night (we hadn't reserved but they squeezed us in), which is a review in itself, but we enjoyed it very much. Price was as you'd expect for the level and reputation of the restaurant. The views are absolutely spectacular, no other hotel in Prague will beat it! The amazing thing is you'll have breakfast to the same views. Breakfast was an entire buffet of great stuff (try the yogurt, seriously!) as well as anything-you-want a-la-carte. It was served from 7 to 11 which I find is amazing as most hotels make you get up early to not miss it. As it's a small hotel you feel like you're in a restaurant with a personal waitress. We tried some different things from the menu but came back to Eggs Benedict a few times (only request here: please toast the bun!). Everything was delicious. We had such a large breakfast every morning that we rarely got hungry before 3pm. They do snacks and drinks in one of the common rooms of the hotel between 4-6pm but we sadly always missed it as we were out on the town, I'm curious what was available. Seems you could almost live by eating only at the hotel if you did a trip back every time you got hungry!

Location is extremely central, you're minutes away from Charles Bridge and "M", a really great place for a few beers, and everything else in Prague. Additionally you get the rare benefit of taking an elevator up to the restaurant and sneaking out the back door to be at the front of the castle. Most people have to walk up a long road to get to the same spot. Everywhere you are in the hotel the views are spectacular and the location honestly can't be better to combine centrality and quietness.

All staff we encountered were great and super friendly and helpful. Hotel was great. Prague was fantastic. If we come back we'll definitely try to stay at the Golden Well again. I'd love to see Prague in summer but I can imagine the tourist crowds can be crazy as even late in Autumn there were loads of people in the city. But then again, that makes it very alive. It's also quite fun to cross Charles Bridge to "go home", especially at night when the statues get all the more mysterious.

I should note that from what I saw in the hotel info, they will start charging separately for breakfast in 2013. Hopefully they'll offer package deals because breakfast was really great and part of the hotel experience.

Room Tip: Ask for a room with a view if it's available.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rainlord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Italy
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed October 31, 2012

The Golden Well will now be my standard for excellence in hospitality. Service at this hotel goes beyond the necessary and expected to provide a truly refined, personal experience. If this hotel is within your budget, you should really look no further.

Rooms: Perfectly comfortable with excellent mattresses, linens, towels and robes. I was touched by the amenities the hotel thought to include in our room for our baby: a tiny terrycloth robe, baby soaps and oils and toys in the cot. They really think of everything! They also told me that based on our frequent need to warm bottles they will now be including a bottle warmer in the rooms. The hotel provides wine and cheese to your room upon arrival. They will then provide a small dessert every night at turndown. Although we had requested garden view rooms, our rooms didn't have a view at all but given all the other pluses in the hotel we ended up not minding. The only thing that I did mind is that the bathroom in room 222 doesn't have any ventilation.

Location: Perfect! After getting to know the city center's various areas I realized how perfect the location of the Golden Well is. I much prefer to be in the Mala Strana neighborhood than in the old town which can be a bit too hectic at times. The walk to the old town from the hotel is short and lovely, over the Charles Bridge.

Staff: Herein lies the hotel's greatest asset. From the reception desk, to the restaurant team to the cleaning ladies, everyone at this hotel is friendly and helpful. We were made to feel special at every occasion. Thanks to Oksana, Stanislav, Simon, Mariya, the young chap who greeted us on our first night, and all the other for making our stay quite superb.

We will be returning to Prague without a doubt. This will be due in part to the wonders the city has to offer but also to the truly excellent experience that the Golden Well provided us.

Room Tip: Our rooms didn't have a view at all (221 and 222), we looked onto a wall. If this matters to you...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ticosticos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Well Hotel

Property: Golden Well Hotel
Address: U Zlate Studne 166/4, Prague 118 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Hradcany & Letna , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Romantic Hotel in Prague
#4 Luxury Hotel in Prague
#4 Family Hotel in Prague
#28 Business Hotel in Prague
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Golden Well Hotel 5*
Number of rooms: 19
Official Description (provided by the hotel):
Charming traditional retreat in 16th-century Emperor's residence, set beneath the walls of Prague Castle. Wander up the cobbled, traffic-free streets to The Golden Well (U Zlate Studne), clinging to the wall in the shadow of Prague Castle, and you will uncover one of the city's best kept secrets. This modest collection of little inter-locking houses was once home to Emperor Rudolf II, and later the astronomer Tycho de Brahe. Sensitive renovation - has created a cosy yet refined hotel. The result is a pleasing balance of mod cons - internet access, satellite TV - and old style elegance. ... more   less 
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Also Known As:
Golden Well (u Zlate Studne) Hotel Prague

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