Visited the hotel in November 2012. We found the rooms very clean and staff friendly and all spoke English. Nothing was too much trouble when we asked for directions or recommendations from the front desk. It was very cold during our stay but the hotel was always warm and in our case the bathroom was like a sauna.
The breakfast area was clean and a good selection to chose from, you might take you own tea bags if you like the perfect start to the morning
The hotel is very close (about 5 minutes walk) to the tram and underground which are very clean and safe and one of the best ways to get around. .
The best way to see the city is via the tourist information centre to get the maps and they recommended walking to take in the sites.
There are plenty of places to eat and of course shopping from local items to the designer shops.Although the bars are good smoking is allowed and its something i glad we dont have in the UKMore