A friend stayed here last year and recommended it for a low budget trip. I made the reservation directly from the botel/hotels website. Within a day I received an e-mail stating it was a preliminary reservation and I would later be contacted to confirm. A week went by with no response. I then emailed them asking for an update (responding to their original e-mail w/ the confirmation number and contact info included) and a staff member said they couldn't find anything asking for my dates, room reservation and room type. A day later, still no response I called and the woman at recpetion culdn't access the reservation room because she was' just a receptionist' and told me to wait for a response by e-mail but could not tell me when someone would be in the office. Seeing as my reservation was booked 2.5 weeks ago and my trip is next weekend, I am highly aggitated and will be finding somewhere else for our group to stay!
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- Also Known As:
- Botel Albatros Hotel Prague