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All reviews metro station business stay business area nice hotel hotel rooms are city centre hotel is located rooms are clean comfy bed breakfast buffet the hotel offers wonderful stay wi fi public transportation nice room old town min walk
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7 - 12 of 979 reviews
Reviewed 4 weeks ago

Nice hotel - not terribly close to city centre but transit nearby. Twin beds!?! Air conditioning wasn’t working well so it was uncomfortable at night. Breakfast buffet was pretty good - lots of choice. Clean. Nice bar area and we had a fun bartender.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Sully25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalPraha4, Manager at Hotel Occidental Praha, responded to this reviewResponded 4 weeks ago

We first would like to thank you for choosing our Occidental Praha for your holidays in Prague and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours.

We hope to see you soon so we may welcome you with our best smile and make you feel at home.

Denis Andrle
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Location is kind of this hotel and stuff is really friendly, there is no question mark there but unfortunately room facilities should be upgraded. In addition shower is super strange no door, It is like a cabin.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank armano368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalPraha4, Manager at Hotel Occidental Praha, responded to this reviewResponded 4 weeks ago

We are sincerely grateful for the time you spent to share your comments on your recent stay in our Occidental Praha hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.

We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the facillities of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes.

Although there is always room for improvement, we should be on the right path to earn a better rating from you in the future. We look forward to having you stay with us again and to being informed of any concerns or imperfections that affect your stay so we may do everything in our power to address them.

Denis Andrle
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

this is a really good hotel for the price and for the location is also not far from the metro , one of the best reception experiance i ever had they are really good especially the guy in the morning,they helped us so much .thank you guys

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank surenrad01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalPraha4, Manager at Hotel Occidental Praha, responded to this reviewResponded 4 weeks ago

Thank you very much for sharing this great review of your recent stay at Occidental Praha hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Denis Andrle
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019 via mobile

I urge anyone looking for lodging in Prague to find another hotel. This hotel has not been a pleasant experience from the start.

It all started off the first night when the hotel decided to test the emergency alarm system at 11:45pm! Yes, you read right — the hotel test their emergency alarm at midnight for nearly 20 minutes! No apology or explanation from the hotel, either. I sent an email to the hotel and as of this review, no response.

Secondly, I phoned reception for a very common request — new towels. An hour went by and they never came. I phoned again, and they still have not come.

Bottom line, there are far too many options when it comes to lodging. Do yourself a favor and stay somewhere else. Though , not part of my review, some may find it useful to know that the hotel sits next to a cemetery and it is quite a hike to the nearest metro.

Date of stay: September 2019
Thank nolenation32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalPraha4, Manager at Hotel Occidental Praha, responded to this reviewResponded September 10, 2019

Although we sincerely regret reading that your stay at our hotel Occidental Praha fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.

The emergency evacuation was caused by a guest smoking in the room. We apologize for the inconveniences this may have caused you.

We are so sorry to hear about your experience. Our team is extremely devoted to delivering top service to all of our guests. When a guest informs us of a concern, we try to do our very best to assist them in every way possible.

Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

Denis Andrle
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019 via mobile

We booked three nights at this hotel because it seemed decent online. Didn’t feel the need to have our room serviced every single day as we are out most of the time. On the third night, We needed some fresh towels after workout so we called reception. Staff answered the phone and was nice. One hour later, still no towel. Rang again to ask and was again promised fresh towels. One hour later, still no towel.
We are very disappointed as it put a dent on our otherwise lovely tours of Prague.
We are also out of coffee but, probably no hope in getting that either.

Date of stay: September 2019
Thank alicia18273645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OccidentalPraha4, Manager at Hotel Occidental Praha, responded to this reviewResponded September 9, 2019

Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Praha hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.

We want to apologize for not being able to make you feel supported when having an issue with the towels, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us.

We look forward to seeing you again so we may regain your trust with a better experience.

Denis Andrle
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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