We stayed in the Hotel William in August 2011 and returned at exactly the same time again this year, August 2012. We requested a Twin Room through lowcostholidays.com but arrived to find we had been given a double. We asked Reception (Michelle) to sort this out for us and the best she could offer initially was a mattress to put on the floor in the room which didn't even fit. Fortunately, about 20 minutes later, she called to say a spare double was available for that one night and we could then transfer rooms to a twin the following night for the rest of our four night stay. It was sorted out in the end but was very distressing - this was a trip to get away from the UK after having lost two members of the family in the last few months so it wasn't what I needed to start things off.
The rest of the stay was uneventful: breakfast was as it was last year - very good quality with a big selection of hot and cold options including cheeses, hams, toast, croissants and other rolls, cereals, and of course teas, coffees, oranges and so on.
The rooms - both of them, the double and the twin - were uncomfortably hot because this hotel does not have air-conditioning and the temperatures during our stay were 30c+. I heard another guest complaining at Reception (again, to Michelle) and the response was that they were poor and didn't have aircon.
It didn't seem like any work had been done to update or improve the hotel since our last visit a year ago. The towels were riddled with holes (probably caught in the washing machine?). Beds were clean and comfortable which is the main thing.
All in all I'm giving the Hotel William three stars this time around, instead of 5 - one for each star rating it actually has. Last year I thought it excelled itself, this year it was pretty much a case of getting what we paid for.
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- Also Known As:
- William Hotel Prague
- Hotel William Prague