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“Very poor service”
Review of Fortuna City

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Fortuna City
Ranked #572 of 646 Hotels in Prague
Reviewed August 29, 2011

I stayed in this hotel with a group of people. The staff is not very interested in clients, restaurant is very average...every day more or less the same food, waiters do not approach to your table to get orders for the drinks, rooms are spacious but unclean. Avoid.

  • Stayed: August 2011, traveled on business
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2  Thank roker16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeskManagerCity, General Manager at Fortuna City, responded to this reviewResponded September 29, 2011

Dear Sir/Madam,
thank you very much for spending your time and sharing with other travellers as well as us your opinion on the product & services provided during your stay at Hotel Fortuna City.

I am personally very disturbed by your comments and would appreciate to receive any additional information you may wish to send to me directly: petr.chmelar@fortunahotels.cz

Please accept our apologies and be assured that we at all times do our best to constantly improve our services.

Thank you.

Yours Sincerely,

Petr Chmelar
Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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112 - 118 of 406 reviews

Reviewed August 22, 2011

AVOID if you have standards this is not for you, dirty unfriendly and not welcomming for families with young children.

  • Stayed: June 2011, traveled with family
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1  Thank laura h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeskManagerCity, General Manager at Fortuna City, responded to this reviewResponded September 29, 2011

Dear guest,
thank you very much for your message. We very much appreciate your comments on your experience at Hotel Fortuna City, so that in the future we can delight our guests even more.

I am sorry to hear that after your visit to Hotel Fortuna City, that you have not taken just a pleasant experience. I would be pleased to discuss the above mentioned topic with you at your earliest convenience.
Please feel free to contact me directly by e-mail: petr.chmelar@fortunahotels.cz
I would be glad if you shared with me more details. I sincerely hope we can provide you with a sufficient explanation.

Please, believe me, your valuable comment will be taken into consideration.

I look forward to hearing from you soon.

Yours sincerely,
Petr Chmelar
Hotel director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2011

The hotel has many upsides, the staff whilst we were there were extremely helpful and spoke brilliant english, which made the stay alot easier. Coupled with this, the room was very clean if abit dated in its design, the tram stop directly outside the hotel was extremely useful given the distance.

The sheer distance from the city centre (a fifteen/twenty minute tram ride and another good ten/fifteen minute walk following that) meant that we basically had to use the hotel as a base to which we left in the morning only to return at night, however our knowledge of the trams due to the distance, helped us in exploring the greater prague area and going further afield in our touristy activities! however, the food in the restaurant was absolutely disgusting and a waste of money at about £15 each!

On the whole the hotel was ok for purpose and probably value for money but the claim that it is in city centre prague is incorrect and is its major let down and the food was a disgrace!

Room Tip: Best Rooms on main road side
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  • Stayed: July 2010, traveled as a couple
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1  Thank Kie-and-Cris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2011

Having paid £135 for 4 people to stay here for 4 nights in 2 rooms I wasn't expecting much. However, it was perfect for us. The hotel itself was a little bit tatty round the edges but the rooms were large, comfortable and clean. Breakfast consisted of the usual continental style foods including yogurt, cereals, breads, cakes(!), cold meats scrambled eggs and hot sausage meat. Also as much tea of coffee as you could want. The staff were all very friendly and helpful. Although the hotel is not central the transport links are fast, regular and reliable. Also cheap - £12.50 for a three day pass which covers metro and trams. Perfect hotel and location to visit a beautiful city.

  • Stayed: March 2011, traveled as a couple
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Thank Annie186525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2011

Stayed at Fortuna City Hotel with friends for a city break. I was shocked by the state of the hote. The decor is so ancient and the rooms have got the most uncomfortable beds i have ever come across in all the travels i have been on so far. The staff are not very helpful either. The breakfast was just basic and the presentation of the food was off putting.

  • Stayed: February 2011, traveled with friends
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1  Thank FELICITY M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2011

We went to prague for a 3 day vacation - after browsing through a lot of reviews booked into fortuna city, under the impression that this was a 3 star upscale hotel and also the fact that we were getting a very good deal by booking vide an online agent.

The hotel however only value for money, economical and a mere Budget Hotel with low frills and a cheap price. It is located far away, about a 30 minute tram & metro ride from the city center, old town and other tourist spots, about an hour - Bus, Metro and Tram ride from the airport. The room barely offers any comfort/facilities - 4 walls, a shaky bed (full of bed bugs) and a miniscule TV. A 3 Star should at least have Room Service - we were dissappointed there as well. Breakfast was definitely the best part, good stuff for the money they charge ! Would Recommend this one only if you want to save on your pocket and are only looking out for a bed to crash in the night

  • Stayed: February 2011, traveled as a couple
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2  Thank kasiddharth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2011

Rooms are very basic but the hotel has everything you need!
Worked out it cost £5 per person per night and that included bed and breakfast. NEVER stayed somewhere so cheap with everything you need!
Free internet in the lobby was so handy. A really great choice for breakfast every morning and gave you plenty of time for breakfast 6:30-10am.
Rooms small but very comfortable with a great shower and VERY warm which was great seeing as it was -5 outside!
REALLY pleased with this hotel, it's not in the centre of Prague but had a metro and 4 trams (26,19, 7 & 11) around the hotel which run very often all day and night which make it easy to get around the city.
Great restaurant just down the road too which was very cheap.
Our flight was late at night, but the hotel looked after our luggage all day which was great!
Only bad thing I'd say is the security were very rude, the security may actually read this (haha) but it may be a good thing. They stood behind me and others staying at the hotel whilst we used the hotel computer just so we would log off so they could use it! Despite this I have nothing else bad to say, perfect hotel!

  • Stayed: February 2011, traveled with family
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Thank Roxii H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeskManagerCity, Front Office Manager at Fortuna City, responded to this reviewResponded March 9, 2011

Dear Madam,
I would like to take this opportunity to thank you very much for your kind review and comments following your recent stay at our hotel. The reviews of our guests are much appreciated.
They help us to provide a higher quality services.
I will certainly share it with the staff (especially to our security staff), to motivate them to continue to offer great services.

Thank you very much and we look forward to welcome you to our hotel next time.

With best regards,
Petr Königsmark
Hotel Fortuna City
Front Office manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fortuna City

Address: Bechvarova 2081/14, Prague 100 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 10
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #572 of 646 Hotels in Prague
Price Range: $66 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fortuna City 3*
Number of rooms: 244
Reservation Options:
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Also Known As:
Quality Inn Prague
Quality Hotel Prague
Prague Quality Hotel

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