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“Good but not the best”

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Novotel Praha Wenceslas Square
Ranked #201 of 648 Hotels in Prague
Reviewed June 27, 2013

We were group of 9 friends.we took 3 nights b.b . The room is nice with coffee and t.v. The big problem was a bad smell in the bathroom. The stuff try to fix it but it was only cosmetic.The breakfast was very good . The lobby and the swimming pool and the spa are good.It is close to the center and the old city by walking. Except the problem of the bad smell ,we enjoyed the hotel.

Room Tip: Check the bathroom and it smell.
  • Stayed: June 2013, traveled with friends
    • Value
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Thank Moshe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this reviewResponded July 7, 2013

Dear Guest,

Thank you for taking the time to share your review about Novotel Wenceslas Square with the TripAdvisor community.

I am pleased to read that you found our location convenient and that you enjoyed the main attractions of the city which are just a stone’s throw away from the hotel.

Furthermore, I am delighted to see that you pointed out our spa and swimming pool and our breakfast offer.
We took good note of your comment regarding the bad smell in the room and our technical team has been informed to check all the rooms carefully.

Thank you once again for recommending Novotel Wenceslas Square and looking forward to welcoming you back to our hotel soon.

Respectfully,
Eva Paskova
General Manager
Ibis - Novotel Praha Wenceslas Square

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 - 482 of 1,673 reviews

Reviewed June 24, 2013

The room was ok. Everything you need, but nothing luxurious. Kind of tattered towels, but clean. Most of the staff was helpful and friendly, but not everyone. Several of the machines in the gym were broken, as was the jacuzzi and we were told they had been "for some time." I wouldn't score it at a 4star level, but it wasn't horrible.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank Immere84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this reviewResponded June 26, 2013

Dear Guest,

Thank you for choosing our hotel during your recent stay in Prague and for taking the time to share your feedback with the TripAdvisor community.

I am glad to read that you have pointed out the cleanliness of the rooms.

Thank you as well for your feedback regarding the friendliness of our team. Our guests feedback is always welcomed , as it gives us the possibility to imprrove our services.

Looking forward to having the pleasure to welcome you back in a soon future and provide you with a better service.

Respectfully,
Eva Paskova
General Manager
Ibis - Novotel Praha Wenceslas Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

the location was good. after arrival at the prague trainstation, we went there by car in only a few minutes. there was a good and friendly employee at the reception and our room was sufficient (typical novotel design). all was clean.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BeachSurferTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this reviewResponded June 26, 2013

Dear Guest,

Thank you for taking the time to share your experience at Novotel Wenceslas Square with the Tripadvisor travellers.

I am pleased to read that you found our location convenient and that you enjoyed the main attractions of the city which are just a stone’s throw away from the hotel.

Furthermore, I am delighted to see that you pointed out our the cleanliness of our rooms and as well the Front Desk team friendly attitude.

Thank you once again for recommending Novotel Wenceslas Square and looking forward to welcoming you back to our hotel soon.

Respectfully,
Eva Paskova
General Manager
Ibis - Novotel Praha Wenceslas Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

Good Novotel and we spend there few Days and visitied Prague. Located in the Center and not far from the historic Old Town and also the Railway Station was not far. The Hotel is pretty new and we got there afriendly Service.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MauriceFerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this reviewResponded June 26, 2013

Dear Guest,

Thank you for taking the time to share your experience at Novotel Wenceslas Square with the Tripadvisor community.

I am pleased to read that you found our location convenient and that you enjoyed the main attractions of the city which are just a stone’s throw away from the hotel.

Furthermore, I am delighted to see that you pointed out the friendliness of your team.

Thank you once again for recommending Novotel Wenceslas Square and looking forward to welcoming you back to our hotel soon.

Respectfully,
Eva Paskova
General Manager
Ibis - Novotel Praha Wenceslas Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

If you want to book this hotel just don't think twice and go ahead. Everything met my needs the room, bed, sleep quality, staff, swimming pool, gym with excellent breakfast. Except the air conditioning in my room 405 was not working and I informed the reception, no one came, next day after 24 hours I again complaint and they changed my room to 418 (where windows can be opened) after seeing the air conditioning was not working and I was sweating. I think the staff is over worked after seeing them, I don't blame them. It's a top quality hotel. Close your eyes and book it. I booked this hotel after reading reviews in trip advisor and I am a frequent traveller.

  • Stayed: June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Silasnelson0312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this reviewResponded June 26, 2013

Dear Guest,

Thank you for taking the time to share your experience at Novotel Wenceslas Square with the Tripadvisor travellers.
I am happy to read that we managed to gain your trust towards the Novotel Wenceslas Square services and that we managed to reach to your expectations.
Furthermore, it gives me a real pleasure to hear that you have enjoyed all the facilities of the hotel and that your stay at Novotel was a pleasant one.

We are looking forward to welcoming you back.

Respectfully,
Eva Paskova
General Manager
Ibis-Novotel Wenceslas Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

This is a Nice hotel, all in all. Good bar, restaurant and fitness facilities, including a heated indoor pool, for the price. But it's a good ten minute walk to the square. The internet connection was average at best.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trace969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this reviewResponded June 22, 2013

Dear Guests,

Thank you for choosing our hotel during your recent stay in Prague and for taking the time to share your positive comments with the TripAdvisor travellers.

I am very glad to read that we gained your trust towards the services delivered by Novotel Wenceslas Square's team and that we managed to meet your expectations.

Indeed, our hotel’s bar, restaurant and swimming pool are just a few of the strong points that our hotel offers to its guests.
We took good note of your comment regarding the internet connection and we will focus on soloving it.

Looking forward to having you as our guest again in the near future.

Respectfully,
Eva Paskova
General Manager
Ibis - Novotel Praha Wenceslas Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

This is an average hotel in Europe. There is nothing special that should make you spend the extra money for this hotel. I recommend finding most any hostel located in the city and pay a fair price. The Air Conditioning did not work and we lay sweating all night. The hotel has secured parking, underneath the hotel, but recommends that you remove everything from you car. This tells me that this is not secure and that hotel staff do not monitor the parking. The location around Wenceslas Square has many less expensive offerings.

Stayed: June 2013
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvaPaskova, General Manager at Novotel Praha Wenceslas Square, responded to this reviewResponded June 18, 2013

Dear Guest,

Thank you for choosing our hotel during your recent stay in Prague and for taking the time to share your feedback with the TripAdvisor travellers.

I am sorry to read that we did not meet your entire expectations and I apologize for this. Exceeding our guests’ satisfaction is what we strive for and I can assure you that your comments have been taken into consideration and proper solutions will be implemented.

We would be more than glad to have the chance to hosting you again during your next trip to Prague.

Respecfully,

Eva Paskova
General Manager
Ibis-Novotel Wenceslas Square

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Praha Wenceslas Square

Address: Katerinska 1476/38, Prague 120 00, Czech Republic
Location: Czech Republic > Bohemia > Prague > Praha 2
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#102 Business Hotel in Prague
#143 Family Hotel in Prague
#168 Luxury Hotel in Prague
#188 Romantic Hotel in Prague
Price Range: $89 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Praha Wenceslas Square 4*
Number of rooms: 146
Official Description (provided by the hotel):
Located in the historical part of Prague, only 5 minutes walk from the famous Wenceslas Square and National Museum the hotel offers a perfect place for both leisure and business stays. High speed Wi-Fi enables you to stay in touch with your family and friends. After your long day, enjoy the bar and restaurant with international & local cuisine, relax and unwind in the fitness center, indoor swimming pool and sauna. Onsite parking available (fees apply). ... more   less 
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Also Known As:
Novotel Hotel Prague
Novotel Prague
Prague Novotel

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