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“Great Christmas City break”

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Best Western Hotel Kinsky Garden
Ranked #145 of 648 Hotels in Prague
Reviewed December 28, 2012

Had four nights staying in this hotel over the Christmas time. The hotel a quick transfer from airport of 20 minutes. Lovely clean and comfortable room with plenty soft towels. Very good heating - so much so we had to open our window alot! Noisy busy main road outside our room - so ask for rooms to the rear of building. Lovely selection for breakfast to fuel you up before exploring the beautiful city. Good location for sightseeing - however if you prefer a busy life and bars/restaurants the new and old town areas are better for this. Amazing value for money. A wonderful city, trams everywhere and buses. If you like to walk thats the way we did Prague and it was amazing, planning summer trip.

Room Tip: Dont have room on the front - main road very busy!
  • Stayed: December 2012, traveled as a couple
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Thank Huddleston_Brown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luciess, Manager at Best Western Hotel Kinsky Garden, responded to this reviewResponded January 29, 2013

Dear sir,

We appreciate receiving your comments via Tripadvisor and thank you for your time and attention.
Your feedback is very important to us.

We are pleased to learn about your experience and to realize any possible improvements we can implement to offer other guests a superior stay in the future.

Your notes about the heating - during the winter time, the heating is operating depending on the weather and we are always trying to find the balance between many different nationalities staying at the hotel. Despite of this, we hope that you will consider to stay in our hotel again.

We are looking forward to welcoming you.

With best regards from Prague

Lucie Markvartová
Resident Manager
BEST WESTERN PREMIER Kinsky Garden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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385 - 391 of 1,058 reviews

Reviewed December 27, 2012

just back from 4 nights bb,great hotel very clean and tidy,good breakfast a good 20mins walk into the heart of prague,will stay much closer in the next time round.
perfect weather in a beautiful city.

  • Stayed: December 2012, traveled as a couple
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1  Thank dean67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luciess, Manager at Best Western Hotel Kinsky Garden, responded to this reviewResponded January 29, 2013

Dear sir,

Thank you for completing the survey regarding your stay at our property.

Your comments and information are highly appreciated and we value your feedback.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Our location is convenient specially for its calmer surroundings, though still very close to the city heart itself, within a short walk you can reach all the sights.
We hope you will come back and see us again soon.

If we can be of assistance in the future, feel free to book our hotel again.

With best regards from Prague

Lucie Markvartová
Resident Manager
BEST WESTERN PREMIER Kinsky Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2012

well located except that I let some money in a bag in the room and they were stolen!and when I complained the hotel manager intstead of fixing the problem started to scream at me(like it was my fault!)defending the cleaners!I traveled all over the world but I couldn't imagine something like this in a pretended 4* hotel!

  • Stayed: December 2012, traveled with family
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1  Thank irina g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKinskyGarden, General Manager at Best Western Hotel Kinsky Garden, responded to this reviewResponded January 3, 2013

I have to say that I am really upset and disappointed to open this matter again but I am forced to mention cannot absolutely agree with comments and description of Ms Irina.
I am the hotel manager, I spoke personally with the guest and I did not scream to anybody. Maybe unfortunately....Becouse to be called like a "person who cover the other thieves" is really not very nice Christmas surprise I received.
I have presented to the lady the report where was very clearly mentioned that nobody entered her room during the time she stated that the money was stolen. But the lady just told that she does not belive any report, does not trust anybody from us and we are everybody thievs....any way of communication was possible.
The only last thing which I would like to say is that in 16 years that the hotel is open we never had any theft made by staff confirmed (in every case clients found that they placed the money or valuables on different places) and our houskeeping staff is working for us many years and we have big confidence in them.
Sincerely yours
Lucie Markvartová / Manager

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Reviewed December 26, 2012

We spent three nights at the Kinski in mid December (room 108). At €53 per night including breakfast and free wi-fi, we were VERY happy with our stay! We had a pleasant, reasonably large, non-smoking room on the first floor with a comfortable bed (although two separate quilts in typical Euro style). Staff were generally friendly although night staff less so. The location is not in the old town proper (we intentionally chose this to avoid the tourist hordes!) but is within walking distance of Charles Bridge. Alternatively it is a two or three minute walk to the tram stop from the hotel.

Ask at reception regarding free off-site parking located a few hundred metres from hotel. If you have a foreign plated car, don't park it on the street opposite the hotel - we were told by the hotel there is a very high chance of break-in and car theft. Although apparently leaving Czech plated rental cars on the street is generally fine if nothing is visible in car interior.

  • Stayed: December 2012, traveled as a couple
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Thank lollypollyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luciess, Manager at Best Western Hotel Kinsky Garden, responded to this reviewResponded January 29, 2013

Dear sir,

Thank you for spending your time with the hotel survey on Tripadvisor.
We appreciate your comments and sharing your experience with other travelers who consider visiting Prague and staying in our hotel.
Your feedback is always very important to us.

Your comments are carefully taken in consideration in order to offer the best service possible and avoid any similar issues or problems in the future. We appreciate all your provided information.

Thank you for sharing your information on the parking as well - we always carefully explain the parking possibilities - either the hotel garage spaces at fee or free of charge school yard parking, both very close to the hotel. It always pays off to park the car there and not to leave it in front of the hotel, just for your own security.

We hope that you consider returning to Prague and staying in our hotel again.
We are looking forward to welcoming you.

With best regards from Prague

Lucie Markvartová
Resident Manager
BEST WESTERN Hotel Kinsky Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2012

We stayed for 3 nights and although it is not 'in town', once you get your bearings it is not more than a few minutes to the town centre using the fabulous tram system. £4 for 24hrs use of the travel system so you can't go wrong.

The hotel was warm and most people were helfpul and courteous.

A special mention to Yana who worked behind the bar amongst other things. She was so friendly and talking to her gave us a great insight into life in the Czech Republic. When I told her of our experience when we were 'ripped' off at a food stall in the Markets, she was more angry and upset than we were.

Our room looked over a courtyard so if you like views and a feeliing of openness remember to request a room overlooking the road or the Kinsky Gardens.

This is within walking distance of the Petrin Hill and the Funicular Railway can be used with your 24 hours bus pass, so no grief there.

A no 22 bus from the bottom of Petrin Hill takes you up to the Goverment Buildings, Cathedral and Changing of the Guard. Great ride and just enjoyable walking around there.

I digress but the hotel is good value, but beware, the bar closes early as do most pubs nearby and then you are stuck with the dreaded mini-bar.

Room Tip: The rooms facing the roads are brighter and you have a view of the gardens. You would need to reques...
  • Stayed: December 2012, traveled with friends
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Thank Barrington55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luciess, Manager at Best Western Hotel Kinsky Garden, responded to this reviewResponded January 29, 2013

Dear sir,

We appreciate receiving your comments via Tripadvisor and thank you for your time and attention.
Your feedback is very important to us.

We are pleased to learn about your experience and to realize any possible improvements we can implement to offer other guests a superior stay in the future.

We appreciate your nice words on our staff - it´s always our pleasure to read such nice comments.

If you consider returning to Prague, please feel free to book our hotel again.
We are looking forward to welcoming you.

With best regards from Prague

Lucie Markvartová
Resident Manager
BEST WESTERN Hotel Kinsky Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2012

This comfortable, warm hotel is easily reached by the excellent Prague public transport system, whether from the airport, or any point within Prague, as it is only 75m metres from a tram halt.
The hotel has been restored with a very high quality (Italian ? ) finish to all the furnishings, and gives an air of comfort and relaxation. The staff were very friendly, helpful and attentive. Never having been to Prague before, we accepted Avios selection of the hotel, and we couldn't have chosen better. Only there for a three day winter break we were always on the move between sights, shops, markets and the hotel, and found it so easy to go back and forward, to drop off purchases and change for the next outing, without wasting travelling time. AND although it was very cold outside the hotel was VERY warm. The mixed Continental / warm breakfast made for a good start to the day, ( and served until 11.00am !!! great for the long lie-in) and indicated a good restaurant - and, though we never had time to eat there, the opening hours were good. When we next return to Prague it will most definitely be to the Kinsky Garden.

Room Tip: Front of the hotel has very pleasant aspect to the park/gardens . Don't be worried by the road a...
  • Stayed: December 2012, traveled as a couple
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Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luciess, Manager at Best Western Hotel Kinsky Garden, responded to this reviewResponded January 29, 2013

Dear sir,

Thank you for completing the survey regarding your recent stay at our property.

Your comments and information are highly appreciated and we value your feedback.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Thank you for your all your nice comments - and just for your information - the temperature of the hotel is always managed depending on the weather and guest wishes, which we try to meet in the best possible way.

We hope you will come back and see us again soon.

If we can be of assistance in the future, feel free to book our hotel again.

With best regards from Prague

Lucie Markvartová
Resident Manager
BEST WESTERN Hotel Kinsky Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2012

I was suggested to take this hotel by some friends. I am very satisfy to have chosen
Hotel Kinski garden, I had also the chanse to walk Ptrin Hill far from the noise of tourists
with beautiful garden and with a fantastique view.

  • Stayed: November 2012, traveled with family
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Thank Farcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luciess, Manager at Best Western Hotel Kinsky Garden, responded to this reviewResponded January 29, 2013

Dear sir,

It´s our pleasure to receive such nice comments and we would like to thank you for completing the survey regarding your stay at our property.

Thank you for sharing your experience and comments with other travelers and this way you also help us to discover any problems or issues or putting emphasis on what is important for our guests.
Your feedback is very important to us.

We hope that you have enjoyed your stay and if you consider another stay in Prague,
We would be pleased if you choose our hotel again.

If we can be of assistance in the future, please feel free to contact us.

With best regards from Prague

Lucie Markvartová
Resident Manager
BEST WESTERN Hotel Kinsky Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Kinsky Garden

Address: Holechkova 403/7, Prague 150 00, Czech Republic (Formerly BEST WESTERN Hotel Kinsky Garden)
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Airport Transportation
Hotel Style:
#84 Business Hotel in Prague
#103 Family Hotel in Prague
#123 Luxury Hotel in Prague
#134 Romantic Hotel in Prague
Price Range: $37 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotel Kinsky Garden 4*
Number of rooms: 62
Official Description (provided by the hotel):
Located in the Mala Strana quarter, Best Western Hotel Kinsky Garden 4 star hotel in Prague offers you the comfort of its warm and elegant rooms, for a pleasant stay in the most charming European capital. Best Western Hotel Kinsky Garden hotel is located in the peaceful Mala Strana area that is well served by public transportation. Perfectly situated in a renovated 19th century building, the hotel is a convenient starting place for discovering the historical center. Best Western Hotel Kinsky Garden Hotel, for a leisure or business hotel stay in central Prague. ... more   less 
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Also Known As:
Best Western Premier Kinsky Garden Hotel Prague
Best Western Hotel Prague
Best Western Prague
Prague Best Western

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