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“Good hotel, rooms a bit dated”
Review of Hilton Prague

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Hilton Prague
Ranked #135 of 649 Hotels in Prague
Certificate of Excellence
Sydney, Australia
Level 3 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good hotel, rooms a bit dated”
Reviewed January 24, 2013

The Hilton in Prague is larger than the Hilton Old Town, and a bit further from the action. Good hotel and facilities generally. The rooms are OK, but with separate bathroom and toilet and the shower over the bath, a bit dated. The water pressure in the shower was pathetic. If you can get access to the executive floor, it is excellent for breakfast, drinks, relaxing, etc.

Stayed January 2013, traveled on business
Helpful?
Thank Sydney2031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irina M, Guest Relations Manager at Hilton Prague, responded to this review, January 26, 2013
Dear Sydney2031,

Thank you for choosing the Hilton Prague Hotel while visiting the Czech Republic; I was glad to read, that overall you felt comfortable in our property.

Your feedback will be certainly taken seriously and I hope to be able to welcome you back in the future.

With Kindest Regards,

Irina Maizlish
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Baku
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 23, 2013

We stayed in this hotel from Dec 23 till Dec 27 and from Dec 30 till Jan 2. We were family of four ( 2 kids are 11 and 15 years old) and we took Family Guest room. It was enough for our family as we had a queen size bed and sofa bed that was prepared for us upfront. The service was very good and staff was responsive and helpful. Despite of so many customers on those dates, the service level was kept high. Breakfast was very good and when the breakfast restaurant was full, the other restaurants were brought for action and you did not feel uncomfortable. Check-in was quick and helpful. You could watch New Year Party from your room if you did not want to be near the stage. The lobby is enormous and if you want to be alone, it is good place to have your thoughts.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JangirBaku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin M, Guest Relations Manager at Hilton Prague, responded to this review, January 23, 2013
Dear JangirBaku,

Thank you for choosing the Hilton Prague Hotel as your “Home away Home” while travelling to the Czech Republic. Moreover, thank you for a very nice and constructive observation here on the Tripadvisor.

I would like to assure you that I will share your positive comments with the entire team.

This is really great when our guests needs and expectations are met and I believe this is the target for all of us. Furthermore, your feedback is our reward.

Thank you again and I hope we will have the pleasure to nourish you again in the future.

Truly Yours,
Martin Musil
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bainbridge Island, Washington
Level 4 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 23, 2013

I stayed at the Hilton Prague for an event. The service was very, very good - friendly, knowledgeable and efficient. The breakfast buffet was superb, catering to people from a variety of cultures. The hotel is walking distance to Old Town Prague and short but doable hike to Prague Castle. The rooms are well organized and spacious for the business or holiday traveler.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liamorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin M, Guest Relations Manager at Hilton Prague, responded to this review, January 23, 2013
Dear liamorgan,

Thank you very much for your nice feedback about your stay at the Hilton Prague Hotel.

It is always great pleasure to note that our guests enjoyed the stay with us and remained satisfied with the service provided by our team members.

Moreover, that you found the breakfast superb, the rooms spacious and the hotel as a walking distance to the Old Town.

Thank you again for your letters and I am sending you my best wishes from snowy Prague.

Sincerely Yours,
Martin Musil
Guest Relations Manager
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Wayzata, Minnesota, United States
1 review
Reviewed January 20, 2013

I usually enjoy staying at a Hilton hotel but found this experience not as rewarding as usual. I am a Gold HHonors member and supposedly received an upgraded room which turned out to be much smaller than I expected. The shower especially was very small.

Room Tip: Make sure you inquire about the size of the room.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christoph P, Guest Relations Manager at Hilton Prague, responded to this review, January 22, 2013
Dear Mr. Malak,

Allow me to thank you for staying at our property and giving us a very valued feedback regarding your stay.

As already mentioned in the personal mail, you can be sure that we have taken your comment most serious and it was already shared with the Hilton Prague Management.

You as a Hilton Honors Gold member are the most valuable guest for us and we are constantly trying to meet or needs and make everything up to your satisfaction, therefore you are giving us the chance to evolve to a higher level of service.

It would be a pleasure to have the chance to welcome you back in the near future.

Best Regards from the snowy Prague,

Christoph Puschmann
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level 5 Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 18, 2013

The hotel is huge and has very modern decor.
The rooms are nice and comfortable.

The staff is very friendly and the service is very good.
The location of the hotel is very near one of the metro station and tram station. And hence it is very easy to use public transportation to reach tourist location.
The city center is also at walkable distance.

The executive lounge service was excellent. The breakfast choice were plenty and the staff was very helpful in preparing vegetarian dishes as well.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MeOnTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HiltonPrague, Guest Relations Manager at Hilton Prague, responded to this review, January 19, 2013
Dear MeOnTA,

Thank you very much for staying at the Hilton Prague Hotel during your visit of the Czech Republic.

I was delighted to read, that you liked our property and that you remained highly satisfied with our rooms, with our Executive Lounge, with our location and with the service provided by our Team.

Looking forward to welcome you back soon and send you warm greetings from the snowy Prague,

Irina Maizlish
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tromso, Norway
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 13, 2013

We had big expectations for our stay at Hilton Prague. They did not deliver. The location of the hotel is good. The people are friendly. But the rooms are old and tired. the hallways are smelling like old sigarettes. The skybar is great. The drinks are good and also the prices. It is actually half the price of what you pay in the crappy bar in the lobby.
The pool was also good. But the jacuzzi was not working during the days we stayed there.

One thing we didnt like was that they took 10 000 czk as an garanteement when we checked in. It is way too much if you ask me.

All in all, the hotel was okay. The people working in the hotel was the best thing with the hotel.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morten A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christoph P, Guest Relations Manager at Hilton Prague, responded to this review, January 21, 2013
Dear Morten A,

Thank you for your constructive review here on the Tripadvisor as it always helps to move a step forward.

I was disappointed to read that your overall expectations were not met during your stay at our property. Therefore I would like to sincere apologize for the fact that the room condition as well as the Zest Bar was not up to your satisfaction. Rest assured that these comments were already forwarded to our responsible managers.

Regarding the amount of the guarantee, you have mentioned, please let me kindly inform you that as per the Hilton policy you need to guarantee for your room as well as for potential extra charges.

Please allow me to kindly inform you that the Duty Manager remains to your entire disposal during your stay and we would have been more than happy to make it right for you on the spot.

I hope to be able to host you at the Hilton Prague Hotel in the near future again and send you my best regards,

Christoph Puschmann
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, VA
Level 5 Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 10, 2013

We stayed here as part of a pre river cruise and it was arranged by the tour company. The location on the river was nice and convenient to bus, tram and metro, but far from Old Town if walking.
The exterior was not appealing very modern (70's), but interior very nice. Food good and service excellent.
Not speaking the language we needed a lot of help from the concierge(s) and they were great.
Business center was easily accessible and free.
My only complaint was there was no gift shop with incidentals in the building although there were shops close by.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sleem50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tereza_vaskova, Guest Relations Manager at Hilton Prague, responded to this review, January 12, 2013
Dear sleem50,

It made me proud of the entire team that you remained highly satisfied with the service provided by our team members and that you pointed it out on Trip Advisor.

Please, rest assured that this kind of feedback acts as the best motivation for all of the team.

I am looking forward to hosting you again at our property, hopefully very soon.

All the best from Prague,

Tereza Vaskova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Prague

Property: Hilton Prague
Address: Pobrezni 1, Prague 186 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in Prague
#60 Business Hotel in Prague
#80 Family Hotel in Prague
#102 Romantic Hotel in Prague
#118 Luxury Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Prague 5*
Number of rooms: 300
Official Description (provided by the hotel):
Hilton Prague is a perfect base to discover the beauties of Prague. It is located within walking distance to the city centre full of local attractions, shops and a lively night scene. Hilton Prague houses 3 restaurants and 2 bars including the 24-hour Cafe Bistro, CzecHouse Grill & Rotisserie with modern international cuisine and Czech specialties, offers panoramic views from its award-winning Cloud 9 Sky Bar & Lounge, the Zest Bar and 24-hour Room Service. Every morning you can enjoy a rich buffet breakfast at Atrium restaurant. All rooms provide high-speed internet access, with a choice of a wired or wireless connection (Fee applies). A state-of-the-art fitness centre with cardiovascular machines, an indoor swimming pool and a spa centre are at your disposal. Massages are available as well. This hotel offers 37 individual conference and meeting rooms as well as Congress Hall and a Hilton Grand Ballroom, the Hilton Prague Czech Republic hotel is the perfect choice to host any event, whether for business or pleasure. Hilton Prague Hotel was awarded: WORLD TRAVEL AWARDS 2015 - Czech Republic's Leading Hotel 2016 BUSINESS TRAVELLER MAGAZINE AWARDS 2016 - Best Business Hotel in Eastern Europe 2016 TRIPADVISOR CERTIFICATE OF EXCELLENCE 2016 - Certificate of Excellence, 6 years in a row BUSINESS DESTINATION TRAVEL AWARDS 2015 - Best Business Hotel, Czech Republic 2015 TTG TRAVEL AWARDS 2015 - Best Business and Congress Hotel in Czech Republic ... more   less 
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Also Known As:
Hilton Prague Hotel Prague
Hilton International Prague
Prague Hilton International
Hilton Hotel Prague

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