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Reviewed April 2, 2019

Someone had already put up photographs of our room for trip advisor. The carpet had bleach stains- not a problem, but the bathroom floor and corners still need a good clean.
The bath was tiny- fine for an infant. It was a challenge to get in and out of the bath to have a shower, if you have mobility issues. The enamel was old and most of it had worn away - some evidence of cleaning in the past. Indeed, the bathroom was not suitable for anyone with mobility issues.
The bed was comfortable and the sheets were clean. The room could do with a fresh coat of paint. There was no kettle in the room. It was also very dark, there are not enough lights. Not all the plug points work; some of which are extension plugs. This meant we had to coordinate using chargers etc.
The WiFi was weak, which was frustrating. The breakfast was adequate.
There is a fantastic Indian restaurant at the end of the road.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank polarbear123456789
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerofSales, Manažer at Luxury Family Hotel Bila Labut, responded to this reviewResponded April 9, 2019

Dear guest,


We would like to thank you very much for your review. We are very happy to hear we were able to reach your holiday expectation. We hope to welcome you in our hotel very soon again!

Best regards,

Kateřina Šanderová
Sales department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2019

Excellent location, all within walking distance of the centre of the city. I found the staff to be helpful and nice. They booked a couple of events for me. Breakfast was also good. The rooms are OK, although I had to shower as the bath was fairly small. It was fairly cold when I visited Prague, but the heating was off. I had to wear extra layers around the hotel and this seemed typical when seeing others at breakfast. So be aware of that if you visit in chilly periods. All else was good. There is a cash machine, drinks and coffee machine in the foyer. Good disabled access and lifts. There's a lovely bakery at the end of the road too!

Date of stay: September 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
1  Thank L E
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerofSales, Manažer at Luxury Family Hotel Bila Labut, responded to this reviewResponded April 2, 2019

Dear Engelme,

We would like to thank you very much for your review. We are very happy to hear we were able to reach your holiday expectation. We hope to welcome you in our hotel very soon again!

Best regards,

Kateřina Šanderová
Sales department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2019

Nice welcome, great help at the desk for sightseeing tips, nice room, lovely with the church outside. Side street shielded from tram noise. Mcdonalds, lidl, Subway and Starbucks just around the corner. Breakfast different than UK menu but plenty of it and a nice variety. Good value for money and would happily stay there again. Make sure you have cash for on hand in Prague, I've never paid so much to use loos. Local people a bit grumpy/not always so nice to tourists, but loved the place and hope to go again.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank kwamfundisi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerofSales, Manažer at Luxury Family Hotel Bila Labut, responded to this reviewResponded April 1, 2019

Dear guest,

We would like to thank you very much for your review shared here regarding your recent stay in our hotel Bílá Labuť.
We are happy to hear we filled all your holiday expectation and we are looking forward to your next stay with us!

Best regards,

Kateřina Šanderová
Sales department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2019 via mobile

Stayed here with friends. Really friendly staff, couldn't do enough to help. Very accommodating and hard working. Decent place to stay and central to areas around the town. A modern hotel that was clean and tidy

Date of stay: March 2019
Trip type: Traveled with friends
Thank DaleA399
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerofSales, Manažer at Luxury Family Hotel Bila Labut, responded to this reviewResponded March 14, 2019

Dear Dale,

We would like to thank you very much for your amazing review you shared regarding your recent stay in our hotel. We are looking forward to your next stay in our hotel.

Best regards,

Kateřina Šanderová
Sales department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2019

well were do i start ?
its crap, now i have stayed in some hotels, but this is by far the worst.
we arrived at 10.30ish, and our room was not ready, thats ok as its normal to check in around 2pm.
far be it for me to complain, but is it ok to be meet by the receptionist smelling of alcohol ? at 2pm in the afternoon.
now the room, nice king sized bed and 2 single duvets ? i asked the reception can it be changed ? no !
TV , 5 channels, and only 1 english speaking channel, BBC news !
alarm clock, could not set the thing.
room safe, instructions were the wrong ones so that was a wast of time,
the rest of the room was ok,
breakfast, cold not worth having,
there is no bar no restuarant no room services, and a coffee machine in the lobby, along with a cold drinks machine.

Date of stay: February 2019
Thank peterf1958
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerofSales, Manažer at Luxury Family Hotel Bila Labut, responded to this reviewResponded March 5, 2019

Dear guest,

We would like to inform you that it is totally excluded to smell an alcohol from receptionist because of her religion! It is an insult to this woman.
The non stop refreshment point is next to the restaurant. It is excluded that a guest does not notice it.
Two duvets are used as standard in the whole Czech Republic. If you are used to sleep under more duvets, we could provide you any extra which we have available. But you did not ask for that.
Breakfast is continuously supervised by the supervisor. The kitchen is next to the restaurant, so everything is always in the given standard. If you had any special wish, the waiter would surely manage it for you. Breakfast could be done specially for you. We are equipped for that.
This review is biased and we refuse it.

Best regards,

Kateřina Šanderová
Sales department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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