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“Location,Location,Location.”

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Luxury Family Hotel Bila Labut
Ranked #258 of 649 Hotels in Prague
Leeds, United Kingdom
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Location,Location,Location.”
Reviewed September 6, 2013

I can agree with some of the comments on here from previous reviews. Certainly don't think this is a 4* and the rooms are a little tired and in need of updating. Never saw the bar open at all during our stay.
That said, we visited in March and the room was very cosy and warm with plenty of hot water/showers. Our room was at the back with a view of a car park roof but we slept well with no disturbance.
Breakfast was fine with plenty of choice though staff were slow to clear tables at times which meant guests often had to sit at a table waiting for it to be cleared.
The best thing about the Hotel is its location and proximity to the sites, only 10 mins walk at most.
Would we stay again, probably but not for longer than a two night visit.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheWhiteShirt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this review, November 10, 2013
Dear value guest,

Thank you for your taking your time and fill the survey via TripAdvisor. Your comments are invaluable assets for our hotel.
Please be sure that we will remember your complaints and it will use them for further improvements of our services & facilities.
Warm regards from Prague.
Klara Leblova
BW Bila Labut
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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796 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
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English first
Oslo, Norway
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 3, 2013 via mobile

Stayed 4 nights in august. Booked a suite towards the back for less noise from street, which was not a good idea. There were huge spiders inside the room and spiderwebs along the whole hotel. No aircondition and the fan was broken and hanging sideways. Toilet and shower was old and that showed badly, shower curtain was also hanging sideways. The best about the stay was the personell at front desk and the porter, very helpful.
Breakfast was not good at all, we ate across the street in a local bakery.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeDubb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this review, November 10, 2013
Dear our value guest,
thank you for completing the survey via Tripadvisor relating to your stay at our hotel. We really appreciate your feedback. Your comments are invaluable asset for our hotel as it enables us to understand to our guests and tell us how we can improve our services.
We hope you will visit Prague one day again and you will come back at our hotel. We are looking forward to see you.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
With kind regards
Klara Leblova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Featherstone, null, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 18, 2013

The hotel itself was lovely & clean and in a quiet location but only 10-15 mins walk from the main square. The breakfast was disappointing, the toaster was out of action 1 morning & the hot food consisted of scrambled eggs plus either frankfurter type sausages or microwaved Bacon- the advertised restaurant was closed during our stay Thurs-Sun. Also the bar was only open 1 evening. We managed to pick the weekend of a very hot heatwave 35 plus degrees & although there was an electric fan in the room it was absolutely useless & the staff were unable to offer a replacement. So we had difficulty sleeping at night due to the heat in the rooms.
Other things we could not fault were free Wi-fi access & also free use of the safety box in our room. We didn't use the mini bar except to put our own water in to cool, but friends said the prices were reasonable. Overall we had a lovely weekend & yes I think we would use the hotel again just not if a heatwave is expected.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doreen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this review, September 2, 2013
Dear guest,
we really appreciate your feedback via Tripadvisor therefore we would like to thank you for taking your time and fill this survey relating to your stay at our hotel. We are pleased to hear about your experience and to realize any possible improvements which show us the way how to make stay for other guest even better. We are looking forward to welcoming you at our hotel during your next trip in this beautiful city.
With best regards from Prague
Klara
Front office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough
Level Contributor
125 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed August 11, 2013

The location of the hotel was ideal - 10/15 min away from the Old Town Square & 5 min from Florence Metro station.

I went for breakfast once around half 9 (finished at 10AM) and there was not a lot left, just cereal & toast. The milk for the cereal was also warm. One night, we tried to go to the bar which was suppose to shut at 12AM but was informed it was closed so we had to go back out for an evening drink.

We received an excellent wifi signal in our room (401) but the room itself left much to be desired. The room had wallpaper peeling off the walls and it was so unbearably hot as the room hadno air-con, just a useless fan that created a very small breeze. The windows were left open but all we could hear was the warehouse & the bell chimes.

We had a 'double' bed but this was just two singles pushed together and the sheets did not fit appropriately. The towels in the bathroom were an absolute digrace on our first night with very frayed edges.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mrs_salmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this review, September 2, 2013
Dear our value guest,
thank you for completing the survey via Tripadvisor relating to your stay at our hotel. We really appreciate your feedback. Your comments are invaluable asset for our hotel as it enables us to understand to our guests and tell us how we can improve our services.
We hope you will visit Prague one day again and you will come back at our hotel. We are looking forward to see you.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
With best regards
Klara
Front office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
119 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed August 10, 2013

The location was nearly perfect, not too much walking to the city center. The only positive experience was the restaurant staff who were always trying to meet your requests. Breakfast was boring and of low standard. Wi-fi did not work. The room is not inviting at all. Needs an immediate painting. It does not give a home away from home feeling.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurens007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this review, September 2, 2013
Dear our value client,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Klara
Front office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, England, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 3, 2013

The hotel is very conveniently situated for sight-seeing. The rooms were fairly clean and the breakfast average. Some of the staff were helpful and efficient. There is free wi-fi but as one other reviewer has pointed out no air conditioning. We arrived on a day when the temperature had exceeded 40 degC but the fan in the room was just about good enough to keep us from frying!! Service was a little random - for instance the beds were changed on 3 of our 4 nights, shampoo only replaced once; replenishment of breakfast items which had run out was also unpredictable! Finally although their website and lobby advertise that it has a restaurant and a bar, it has neither. There is a bar there (advertised as being open from 0700-2400 but it is always shut!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Malcolm M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this review, September 2, 2013
Dear value guest,

Thank you for your taking your time and fill the survey via TripAdvisor. Your comments are invaluable assets for our hotel.
Please be sure that we will remember your complaints and it will use them for further improvements of our services & facilities.
Warm regards from Prague.
Klara
Front office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 29, 2013

To begin with, calling it as a 4 star hotel is a joke.
The room may be clean and basic but has NO A/C, which made my stay too unpleasant cos I was there in July when the temperature was 36°C.
The hotel is next to a warehouse of some sort so there was constant noise from trucks and their workers unloading boxes even after midnight.. There is also the hourly (or more) ringing of the bells from a nearby church... When I asked the receptionist to move me to another room, she said 'I have no available rooms and you cannot expect me to transfer you to a luxury suite because you paid less'. The rude receptionist is just one among the other staff, who are all uninterested and unfriendly.
Breakfast was BORING and of low standard.
In short it was a very very bad BEST WESTERN experience.

Room Tip: Don't stay there during summer--- and bring EARPLUGS
See more room tips
  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SunKissed_1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this review, September 2, 2013
Dear value customer,

Thank you for completing the questionnaire about your last stay in our hotel.

On behalf of our entire team, I would like to apologize for do not meet your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to improve ensure a satisfactory experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to prove to you our effort and interest.

With kind regards from prague
Klara
Front offfice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Luxury Family Hotel Bila Labut

Property: Luxury Family Hotel Bila Labut
Address: Biskupska 1347/9, Prague 110 00, Czech Republic (Formerly BEST WESTERN Hotel Bila Labut)
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#199 Luxury Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4 star — Luxury Family Hotel Bila Labut 4*
Number of rooms: 55
Official Description (provided by the hotel):
BEST WESTERN Hotel Bila Labut**** is ideally located in the historic centerjust within walking distance of many sights and shopping center.We offer 55 rooms (smoking and also non smoking), with bathroom,hair dryer,with SAT-TV, radio, safe, minibar and free wifi connection.Further is availabale another services such as: parking (for charge),small fitness with jacuzzi and sauna ( for charge), laundry ( for charge)and ironing room (free of charge) and dining room with bar.Coffe and tea facilities is available for hotel guests free of charge. ... more   less 
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Also Known As:
Best Western Bila Labut
Best Western Prague
Prague Best Western

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