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“4 stars ? ridiculous...”

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Luxury Family Hotel Bila Labut
Ranked #265 of 646 Hotels in Prague
Reviewed May 26, 2012

I was booked into that hotel by a local business partner. Cannot find any reason why this hotel should be a 4 star hotel, looks and feels more like a cheap pension on the Rimini coast of Italy. Old furniture, smelly rooms, badly maintained, horrible breakfast (quality and quantity). Stayed one night and checked out. Paid 70 Euros, even 30 would be too much.

  • Stayed: August 2011, traveled on business
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2  Thank pamaswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this reviewResponded February 12, 2013

Dear value customer,

. Thank you for completing the questionnaire about your last stay in our hotel.

On behalf of our entire team, I would like to apologize for do not meet your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to improve ensure a satisfactory experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to prove to you our effort and interest.

Sincerely,

Martin D.
Reservation Department
BEST WESTERN Hotel Bila Labut

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432 - 438 of 872 reviews

Reviewed March 26, 2012

Position is the best you can wish: 10 mins walking from Stare Mesto (old town square) and 2 mins from underground, bus or trams. The building is in a side street so you can't hear any noise and traffic is very reduced.
The hotel service is good, rooms are nice and breakfast is good and rich enough for everybody.
I really enjoyed the staying!

  • Stayed: March 2012, traveled as a couple
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3  Thank radnek82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this reviewResponded February 10, 2013

Dear guest, thank you very much for your stay in our hotel and also for taking your time, fill this survey and give us your comment about your stay with us.

We believe your recommendation would be effective motivation for other travelers who would like to stay at our hotel during their trip to Prague.

We are looking forward to welcome you again at our hotel when you will visit Prague next time in the future. Thank you once again.

With best regards from Prague

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Reviewed February 24, 2012

Good location hotel for reasonable price. Unfortunately the rooms are not very clean. But it`s doesn`t matter, because hotel is conveniently located between the city center and Zizkov district...

  • Stayed: February 2012, traveled with friends
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1  Thank pivomansu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Manager at Luxury Family Hotel Bila Labut, responded to this reviewResponded February 14, 2013

Dera our value clients,
Thank you for completing the survey regarding your stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
with kind regards from prague

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Reviewed October 22, 2011

This hotel was advertised as a 4* at a very reasonable price. The rooms were spacious and clean, well equipped with air-conditioning, opening windows, minibar, hairdryer, safe (no charge), plenty of storage space and mirrors, nice bathroom, toiletries, tv, phone and clock radio. In fact, everything you needed except tea/ coffee facilities. I wish we had taken the kettle, but didn't bother as it was only 3 nights! Bed was large and comfortable. On the down side the soft furnishings were a little dated. There was very little traffic noise but you could hear the church clock chiming each quarter-hour. It certainly wasn't loud enough to wake you up though.
Breakfast was a bit basic- things ran out quickly and were a bit slow to be replenished. There was cereal, bread and toaster, scrambled or boiled eggs, scary-looking sausages (!), meat, fish, cheese, plenty of cakes/ pastries and some fresh fruit and yogurt. Sounds better than it looked, really, and I wouldn't say I'm very picky. We didn't eat dinner in the hotel, it didn't look very busy and on the Wednesday night appeared to be closed.
We were happy with the location. There were some very nice bars and restaurants close by that served lovely food and didn't charge touristy prices for food or drinks. We didn't need to use the very convenient public transport as much as we thought- everything in the old town area was within 15-20 minutes walk. It was a 2 short tram ride journey to get to the top of the castle which saved a long steep climb and left us with enough enery to enjoy the castle and the walk back.
The staff were very helpful and friendly. Public areas were well kept, and there were plenty of maps and tourist information available. Just one lift, but we never had to wait long. We felt very much at home in this hotel and would use it again.

  • Stayed: October 2011, traveled as a couple
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1  Thank barkaWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this reviewResponded February 14, 2013

Dear value guest, we really appreciate your positive feedback via Tripadvisor therefore we would like to thank you for completing this survey relating to your stay at our hotel.

We are pleased to hear that you have enjoyed your stay overall and felt with us like at home.

If you would like to visit Prague one day in the future, please feel free to book our hotel again. We are looking forward to welcoming you at our property.

With best regards from Prague

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Reviewed October 20, 2011

This Best Western Hotel is located in the New Town of Prague and is only about 7 minute walk from the Old Town Square. The reception staff was friendly, their English was terrific and they went of of their way to make my stay a very pleasant one. There was always plenty of choice at the breakfast buffet and several good restaurants within a few minuets walk. I made use of the laundry service dropping my laundry at reception before 8am and had it returned by mid afternoon. I enjoyed my stafy at the Hotel Bila and would not hesitate to return again.

  • Stayed: October 2011, traveled solo
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2  Thank newforestsway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this reviewResponded February 14, 2013

Dear our value guest, thank you very much for choosing our property and also for taking your time and complete this survey relating to your stay with us.

Really glad to hear that you were satisfied with us at all sides, in terms of services, staff and the hotel location as well.

We hope you will visit Prague one day in the future and you will stay with us again. We are looking forward to see you.

With best regards from Prague

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Reviewed September 22, 2011

We wanted to stay at the Best Western Meteor Plaza but it was booked, so we "settled" for Best Western Bila Labut. I believe Bila Labut is a 4 star. I can not figure out how they came up with that! No way! But the front desk personnel were helpful and courteous. When I requested an extra pillow, it was delivered promptly. The hotel is in need of a major facelift. The carpet going upstairs is worn and frayed. The carpet in our room carpet was old and worn. And the bathroom door needed to be replaced. But it was clean. Breakfast was ample and pretty good. There was only one poor man who was in charge of clearing tables and bringing out more food...so many items on the breakfast buffet ran out and so did the coffee and hot water for tea. As for location, it was not too far from the Powder Tower and the main square. Next time I will book ahead and stay at the BW Hotel Meteor for just a few $'s more and only steps from the Powder Tower!

  • Stayed: September 2011, traveled as a couple
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Thank jenick74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this reviewResponded February 14, 2013

Dear our value guest, thank you very much for your feedback via Tripadvisor. We really appreciate your comment that enables us to understand to our guests and tell us how we can improve our services.

We are really sorry that you couldn´t spend your stay in a hotel that you have chosen but we hope you enjoyed your stay in Prague. After all if you would chose our hotel for another stay in Prague we houpe you would like our new upgraded rooms, including new carpets.

Thank you once again for you feedback.

With best regards from Prague

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Reviewed August 30, 2011

We had booked half board & the information on the hotel says "the restaurant offers an interesting gastronomic program, with a great choice of Czech as well as international cuisine", this was a joke! the chef had the weekend off leaving the waiter to cook for us, we sat down & had a meal of meat, potatoes & side salad plonked in front of us, followed by a piece of chocolate sponge. The same was going to happen on the next 2 evenings, until we cancelled & complained.
The room was tiny & they gave us a choice at that, saying the twin room we had was bigger than the double we had booked.
Breakfast wasn't up to much either & the waiter was putting the cereals out 9pm the night before

Room Tip: Don't believe them when they say the room is big
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  • Stayed: August 2011, traveled as a couple
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1  Thank dronfieldsteel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin D, Front Office Manager at Luxury Family Hotel Bila Labut, responded to this reviewResponded February 14, 2013

Dear our valuable guest,
we reviewed your comments regarding to your stay at our property. In our attempt to improve our services, we really appreciate all feedbacks we can get from our guests and I can reassure you that your comments will be well taken into consideration.

Kindly accept our most sincere apologies for causing you disappointment during your stay. As a management team, we take all comments seriously and share them with our staff. All negative commets serves us as a way to improve provided services.

We are sure, that we will meet your expectations by your next visit.

With best regards from Prague

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Luxury Family Hotel Bila Labut

Address: Biskupska 1347/9, Prague 110 00, Czech Republic (Formerly BEST WESTERN Hotel Bila Labut)
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#203 Luxury Hotel in Prague
Price Range: $38 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Family Hotel Bila Labut 4*
Number of rooms: 55
Official Description (provided by the hotel):
BEST WESTERN Hotel Bila Labut**** is ideally located in the historic centerjust within walking distance of many sights and shopping center.We offer 55 rooms (smoking and also non smoking), with bathroom,hair dryer,with SAT-TV, radio, safe, minibar and free wifi connection.Further is availabale another services such as: parking (for charge),small fitness with jacuzzi and sauna ( for charge), laundry ( for charge)and ironing room (free of charge) and dining room with bar.Coffe and tea facilities is available for hotel guests free of charge. ... more   less 
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Also Known As:
Best Western Bila Labut
Best Western Prague
Prague Best Western

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