Our experience was dreadful. We relied on the pictures this residence had on its website. The apartment we got just looked very bad. It was clean, but the furniture was old, not well kept and had a very strong, stale odor. We wanted to switch hotels right away, but we couldn't because we had already paid for our 3 day stay.
Breakfast next day was bad. I had a cold egg, (their microwave was broken) with milk that tasted sour. Before we left I asked the girl in the lobby if they could take care of our laundry and she said they could for 10€.
We stayed out almost the entire day because we really didn't want to go back to our depressing room.
The next day after the bad breakfast, I gave our laundry to the staff. It was 9:30 am. We returned at 5:00 pm to find out our laundry will be returned the next day. That didnt work because we were leaving at 10:00 am, so they said we will get it at 10:00 pm that night. They didn't keep their word. We finally got our laundry back on the day we were to leave at 9:30, which would have been OK if it was dry. Our clothes were damp! And not all of our clothes were washed! There was a letter in the bag saying they didn't have enough time to wash more than half of the load! When checking out, they tried to charge us for TWO loads of laundry but I refused to pay. The girl at the lobby (one with red hair) was very rude, unwilling to help and overall not nice. A second girl came along, and after telling her the story waived the two unfair charges.
- Official Description (provided by the hotel):
- Royal Residence Ungelt (previously Hotel Ungelt) is situated directly in the heart of Prague - just few steps from famous Old Town Square in one of charming historical buildings. We can offer you space and comfort in the center of historic and commercial Prague. Large 6 apartements are special suitable for families.. Rezidence services and possibilites: Telephone, Free Wifi Internet, Office Desk, Sat LCD TV, DVD player, Tea & coffee making facility, Minibar/Fridge, Microwave oven, safety deposit box, Hairdryer, Cosmetic Mirror etc. Hotel has own parking space for 8 cars and elevator. You can enjoy our cozy Lobby Bar and restaurant. Our Rezidence is just 80m from the Old Town Square with world famous astronomical clock. ... more less
- Reservation Options:
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- Also Known As:
- Royal Residence Ungelt Hotel Prague