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“Loved the location, great staff”

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Mamaison Riverside Hotel Prague
Ranked #109 of 650 Hotels in Prague
Certificate of Excellence
Sabattus, Maine
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Loved the location, great staff”
Reviewed December 4, 2013

My husband and I stayed at this hotel in the summer of 2013 and truly enjoyed our stay. The building has the perfect romantic feel you would expect in this old world city. The lobby is small but well appointed and the bar was a great place to grab a quick czech beer on your way in or out. Our room was just what we needed for a comfortable stay (very clean) and the bathroom was updated and luxurious. Our room overlooked an inner courtyard and at first I thought I would have prefered a river view (street side), but our room was very peaceful and quiet since we were not on the street so I think in the end it worked out for the best. The hotel staff was very friendly and answered all our questions... including assistance with tram tickets and booking a river cruise.

This hotel is about 1 mile from city center, which we liked because we were able to easily walk and enjoy the city but also get out of the busy tourist areas when it was time for a rest.

This was my second trip to the Czech Republic (having studied abroad in Prague ten years earlier) and my husband's first time, and it was the perfect trip.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SlindsG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, December 31, 2013
Dear valued traveler from Sabattus,

thank you very much for your feedback on Mamaison Riverside Hotel Prague.

We are glad that you found the romantic yet historical and award-winning Art Nouveau-style design of our hotel interesting - together with comfortable bed and nice room.

On the other hand I am sorry that you have valued the location only with 60% satisfaction ratio despite the fact that you loved the location - I would be more than happy to hear more should you decide to get back to us with detailed information on what was the case of such low location score.

Despite this small flaw we truly hope that you would consider to return sometimes in the future.

Kind regards and all the best,

Tibor BIELIK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (284)
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Leeds, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 3, 2013

We have just come back from stay in Prague staying at Mamaison Hotel Riverside Prague. I was very excited about this hotel, as it stated it is a 4.5 Star. Although the hotel is nicely decorated unfortunately it does not live up to a 4.5 Star Hotel. I paid for a Superior room, which advertised on website, that this would give you a view of the castle or river, our room gave you a view of a block of flats. I queried this and was told, yes superior room. It also advertises on its website, you would get wifi, this is also not true. There is no connection until you get to the bar! On our 2nd day, we returned to find that the room had not been cleaned. Although to be fair they did offer to come and clean the room and change me to another, but it was 6.00pm and we had had a busy day waling around Prague, and I didn't have the energy to move, but they gave me a box of chocolates a small bottle of red! The breakfast is OK, not what I would expect for 4.5 Star, charging extra for scrambled egg etc. I think the hotel staff were very pleasant, but I would only give this hotel a 3+, for what I paid for the room, I did not get the luxury hotel, that I wanted with my husband as Christmas Break. Prague is lovely, people extremely friendly and helpful. One tip, the stalls selling ham, only sell in half a kilo. So don't get conned like my husband and pay £17 for some very tasty Ham!

Room Tip: Don't pay for a superior room, as you don't get what you pay for.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gilly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, December 30, 2013
Dear valued guest from Leeds, dear Gilly,

thank you very much for your review of Mamaison Riverside Hotel Prague. We appreciate constructive feedback and value your honest evaluation and experience for fellow travelers on Tripadvisor community.

We are glad that you liked the hotel decorations and room in general.

We regret to see that your expectations on the view, which is offered from Deluxe, not superior room category, breakfast and WiFi. By the time I am responding to your review, we have upgraded all floors with hot spots so that the coverage of the hotel is now 100%. As for the breakfast variety I can assure you that we will have a look at this issue with our team, however we feel that the offering is very good comparing to places that you can find nearby and we only use the best and freshest ingredients that you can find.

Still we are glad that overall feeling and sleep quality helped you to experience magical Prague and we truly hope to welcome you sometimes in the future.

Kind regards

Tibor BIELIK
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taunton, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 15, 2013

We have just returned from a 3 night break in Prague staying at this hotel. We had a lovely view of the river and the beds are VERY comfortable. The reception team and staff overall were very friendly and helpful. They worked out our route that we needed to take with the tram using the internet and nothing was too much trouble for them. Prague was winderful and The hotel all was terrific, we will certainly be returning.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, November 29, 2013
Dear valued traveler from Barnsley,

thank you so much for taking your time and writing a nice review on Mamaison Riverside Hotel Prague here on Tripadvisor.com.

We are very happy to see your satisfaction with overall stay, room with the nice view, comfortable bed and last but not least staff, that made your trip even more enjoyable.

We look forward to possibly welcome you in Prague on your future trips.

Kind regards and all the best to the UK,

Tibor BIELIK
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grantham, United Kingdom
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 6, 2013

We have just returned from a 3 night break in Prague and on the whole we were very happy with our choice of hotel. If you can I guess it is nice to have a view of the river, but our room faced the courtyard, was pretty spacious, and the bed was very comfortable! It may have been to do with the miles we walked but we slept as well here as we have in almost any other hotel! It is approximately a 25 minute walk to the Old Town square and to Wencleslas square but there are lots of lovely buildings to look at and bridges to cross on the way so the walk is very pleasant. The taxi ride from the airport was about £23 to the hotel but using the same taxi firm it was only just over £10 going back to the airport. A discount for loyalty! We stayed on a room only basis and had breakfast in the hotel on the last morning. 15 Euros per head is expensive no matter what the selection so you are probably better to have breakfast in the local bakers, cafes or McDonalds that are a 5 minute walk from the hotel and about a third of the hotel cost! Apart from that the staff were helpful and if we went back to Prague I would be really happy to stay there again!

Room Tip: Obviously the riverside rooms have nice views but the rooms at the back are very quiet and you get a...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, November 28, 2013
Dear valued guest, dear David,

thank you indeed for a positive and constructive feedback on behalf Mamaison Riverside Hotel Prague. We value all comments so that we can learn and become even better to serve our guests in the future.

We are happy to recognize that you enjoyed the sleep on our comfortable beds and also had a good experience with hotel in general and last but not least with the limousine service provided by the hotel.

On the other hand I am very sorry to hear that 15 EUR per breakfast seems to be a lot for a full buffet breakfast. We are trying to improve it by extensive selection of seasonal and fresh products that would match up the retail price and we hope to be achieving it.

We hope to possibly welcome you back in the future so that we can prove you better.

Kind regards and all the best to the UK,

Tibor BIELIK
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 6, 2013 via mobile

Upon arrival via train, we were, at first, concerned with Hotel Mamaison's location across the river, but we quickly learned that was an advantage.

First, the reception team and overall staff was terrific and extremely attentive to any and all requests. The property has been recently remodeled to an exquisite level of quality on the 'modern side' of the hotel...It has a great little bar with a small but delightful menu and is one of several boutique hotels in the region under the same ownership.

Mamaison's location is away from the hustle and bustle of Prague, but a convenient walk across the bridge or up the same side of the Danube to some great restaurants or to the Palace.

It's a gem that earns a well deserved 5 star rating, whether in Prague or elsewhere.

Stayed October 2013, traveled as a couple
Helpful?
3 Thank bjwdrw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, November 28, 2013
Dear guest, dear valued traveler from Minneapolis,

I would like to thank you very much for your Mamaison Riverside Hotel review on Tripadvisor.com.

We are happy that you enjoyed the stay as well location that is truly amazing although not in the heartbeat of Prague - but still only few meters from the downtown. I will also personally give your compliments to the front office team for their great work.

We are glad that you enjoyed the city and had wonderful time here.

We look forward to possibly welcome you in our lovely city or any other Mamaison hotels throughout Europe.

Best regards to Minnesota,

Tibor BIELIK
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Level Contributor
261 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed November 5, 2013

This was my favorite hotel on a 10-day trip through Eastern Europe. It is a small hotel, but the staff are so attentive and eager to be helpful. There is a jewel-box of a dining room where breakfast is served each morning as part of the room rate, and in the evening the same room becomes a cocktail lounge for the guests, serving a wide range of drinks at a reasonable cost. Even the "lobby" was unusual and intimate. You are ushered into a small, open alcove where you are seated in comfortable chairs while the "desk clerk" sits behind a Louis XV library table and explains the details of the room and your stay.
Our room overlooked the river across the street and had two small balconies, just large enough to lean over the railing and catch a rose perhaps tossed up by an admirer below? The whole experience was magical, and it would be the only place I would stay if we return to the beautiful, enchanted city of Prague.
The bed was sumptuously comfortable, the rates reasonable, and the hotel is centrally located to all the sights. There was even a small refrigerator for any midnight snacks or bottle of wine that we brought back from our long days of sightseeing.

Room Tip: Our room was on the front of the hotel and quiet and well appointed. I would imagine so would the r...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vinopopos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, November 28, 2013
Dear valued Florida traveler,

thank you very much for your nice comments and extensive review on Tripadvisor.com.

We are happy that you enjoyed the stay as well as room service and breakfast service. I will personally give your compliments to both F&B and Front office manager for their team´s great work.

We are glad that you enjoyed the city and had wonderful time here and that Mamaison Riverside Hotel was your. favorite hotel ! We truly appreciate it!

We look forward to possibly welcome you in our lovely city again in the future.

Kind regards to St. Petersburg,

Tibor BIELIK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 3, 2013

Our expectations are not for huge hotels with an abundance of amenities. We want comfortable and very clean; atmosphere; location, location, location; good breakfast; helpful and cheerful staff; robes and hairdryers; free wifi in our room; and a bonus is windows that open. Our 5 nights here in a third floor, river view room met and exceeded our expectations. Not only is Prague a great place to be a tourist in, coming back to Riverside each day was so good. We did eat in the nice little restaurant-lounge a couple of times and it was very good. Great that they had umbrellas at the door for guest use.
Take the tram when you're in Prague! Tickets are inexpensive and easy to get at newsagents near the stops. This was the only city on our multi-city trip that we were able to get onto the public transit system with such ease.
The hotel location is excellent for the ease of getting around and seeing the beautiful architecture and history of the city. There is a large mall a few blocks away (behind) for those things you may have forgotten, and the prices are good. Staff recommended the Olympia restaurant/pub a few blocks away and it is very good and reasonably priced. We went there a few times. If you're looking for lunch in Prague, check out the lunch specials. We usually didn't eat much for dinner after having these hearty lunches in the early afternoon. Oh, and do go to the terrace restaurant at the top of the U-Prince hotel in Old Town Square: a bit pricey but memorable on a beautiful day.
Mamaison Riverside made our first visit to Prague a very pleasurable one.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ebmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tibor B, General Manager at Mamaison Riverside Hotel Prague, responded to this review, November 28, 2013
Dear valued guest from Toronto,

thank you very much for lovely and have to say extensive review of Mamaison Riverside Hotel Prague. We value your honest evaluation and feedback for fellow travelers on Tripadvisor community.

We are glad that you liked the efficient check-in process with concierge services and advices on what to do in Prague. I am very much thankful for your positive comments on comfortable and very clean; atmosphere; location, location, location; good breakfast; helpful and cheerful staff.

I also would like to thank you for all the tips and recommendations shared with the rest of Tripadvisor travelers - I am sure all of them can benefit from your experience.

We are glad that hotel met and exceeded your expectations and we truly hope to welcome you sometimes in the future.

Kind regards to Canada,

Tibor BIELIK
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mamaison Riverside Hotel Prague

Property: Mamaison Riverside Hotel Prague
Address: Janachkovo nabrezhi 1115/15, Prague 150 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#53 Business Hotel in Prague
#95 Romantic Hotel in Prague
#97 Luxury Hotel in Prague
#145 Family Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Mamaison Riverside Hotel Prague 4.5*
Number of rooms: 80
Official Description (provided by the hotel):
Uniquely located and boasting award-winning Art Nouveau-style design, the upscale Mamaison Boutique Hotel Riverside Prague provides ideal accommodation for both leisure and business travellers in the trendy Smichov district of Prague. Charming and sophisticated, Mamaison Hotel Riverside Prague enjoys close connections to the city’s business districts, the airport and its main cultural attractions. With elegant accommodation, views and top facilities, the hotel offers fantastic rates for city stays in stylish and historic surroundings, making it one of the most charming boutique hotels in Prague and number one for your Prague hotel reservation. ... more   less 
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Also Known As:
Mamaison Riverside Prague
Prague Mamaison Riverside Hotel

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