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“Great location”

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Hilton Prague Old Town
Ranked #100 of 670 Hotels in Prague
Certificate of Excellence
Winkfield, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location”
Reviewed February 24, 2013

Stayed in this hotel in October 2012. The hotel is in a great location for all the main sights! Do not confuse this with the other Hilton which is not as well located. Service and food was good. Room was great and very quiet. Would recommend.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caroline W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, February 26, 2013
Dear Sir/Madam,
I would like to take this opportunity to thank you for choosing Hilton Prague Old Town during your stay in Prague, and for sharing with us your very kind comments. It was great to read that, you were satisfied with our location, comfort and quietness of our bedroom, and service provided by our Team. We are very much looking forward to welcome you back soon.

Kindest regards from the golden city of Prague,

Miroslav Pijak
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,007 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (456)
Date | Rating
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  • Chinese (Simplified) first
  • Czech first
  • Danish first
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  • English first
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English first
Vancouver
Level Contributor
127 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed February 23, 2013

there are a choice of Hilton hotels in Prague, this one is more central and within easy walking distance of all major attractions. Everything about the hotel is good with one exception; my only beef has to do with the fact the Hilton chain continues to cling to a desire to want to charge exhorbitant prices for wifi access; this forces guests to use the free wifi in the lobby area. You can go to almost any establishment such as a restaurant and get free wifi, so we find the fact you have to pay for this at this and other Hilton's to be very outmoded.

Room Tip: All rooms are of good quality
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VancouverLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, February 26, 2013
Dear Sir/Madam,

Thank you for staying with us, I am glad we met your expectations and you enjoyed Prague. I am sorry to learn about your disappointment about paid Internet service in our bedrooms. In regards to the Internet, I am glad to confirm that we provide complimentary Wi-Fi in our lobby (as well as two workstations), but also in our restaurant, bar, health club, as alternatives to the paid service in bedrooms.

I very much hope, we will have opportunity to welcome you back soon.

Kindest regards,

Miroslav Pijak
Front Office Manager
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uk
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 22, 2013

I visited Prague for 3nights with my friend..It was a beautiful city and worth the visit.The hotel was lovely..The staff were very good and I would like to make a special mention about Adrianna if that is her correct name...she worked in the executive lounge and was by far a wonderful asset to this hotel.I have visited and stayed in numerous Hilton hotels all over the world and have to say that Adrianna had such a lovely personality and was very helpful..she advised us where to go and what to see,she made sure we were looked after at all times and even came out of her way to greet us when entering the lounge.The staff in the restaurant were lovely too but always kept a proffessional distance...The bedrooms were ok and spotless clean.They were not the best rooms I have had at a Hilton hotel but nothing to complain about.I would recommend this hotel especially for its location.As you walk out of hotel turn right and you will be in the centre within 5mins. Do not get this Hilton hotel mixed up with the other Hilton hotel as that one is on the edge of town..although not a million miles away it isn't really close to anything.

Room Tip: worth the upgrade to executive as the bar is the best stocked bar I've seen at a Hilton hotel.
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank love2travelUKUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, February 26, 2013
Dear Sir/Madam,
Let me thank you for staying at Hilton Prague Old Town and sharing your very nice comments with us. It was great to read that, you and your friend had a good time and were satisfied with our location, cleanliness of our bed rooms and service provided by the team members, especially Adriana from our Executive Lounge. I would like to ensure you, that I shared your praising words with her and we all are very proud. The Team of our hotel very much hope to welcome you back soon.

Kindest regards from the golden city of Prague,

Miroslav Pijak
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poitiers
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 22, 2013

A large group of colleagues stayed in this hotel in January - the rooms are comfortable and the restaurant of good quality - for Prague.
But the front of house staff are really not very good; their treatment of guests, in our experience, harks back to the days before 1989, their general attitude lacks evidence of training in basic hospitality, which for an expensive hotel is really very disappointing.
Not recommended.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nobyjardin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, March 10, 2013
Dear Sir/Madam,

Thank you for your stay at the Hilton Prague Old Town and for sharing your experiences with us..

I truly regret, that the service provided by front of the house Team was not up to your expectations. I also would like to assure you, that we very much value the feedback from our guests. In this regards, could you please provide me with more details concerning your experience at miroslav.pijak@hilton.com, in order to rectify the issues during your stay.

Thank you very much for your time and looking forward to hear from you.


Kind regards,

Miroslav Pijak
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 21, 2013

Apart from the the energy wastage policy and the hotel rooms being too hot this hotel is great. The service was very good and really excellent in the executive lounge. The hotel is really well located within a short walk of all the city attractions. What a great weekend!

Room Tip: Dont get a room at the front of the hotel on Saturday night if you intend going to bed before 2am
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dgbywat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, February 26, 2013
Dear Sir/Madam,

Thank you so much for posting your very nice feedback, and giving us the chance to read about your experience.

It was more than a pleasure to see that you had a great weekend with us and you enjoyed our location and service provided by our colleagues. I am also very pleased to hear the Executive Lounge team made you feel comfortable and at ease. I am looking forward to sharing this great comments with all of my colleagues.

Please accept my apologies for the room being too hot. I would like to ensure you, that the issue with air-conditioning unit was followed up already.

We would be delighted to welcome you back in the near future, to ensure you spend a more fully enjoyable time.

Truly Yours,

Miroslav Pijak
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
Level Contributor
3 reviews
Reviewed February 20, 2013

We stayed in the Hilton Praha (Prague) for 9 days; a good amount of time to judge the place. The room and bathroom were specious, the hotel food excellent, room service very good and fast, the staff friendly – except the doormen, they never really knew how to be pleasant and welcome their guests properly. The hotel restaurant is kind of expensive, but the food is worth it. Five of us ate there, each of us ordered different food and all were excellent! The location is very convenient - walking distance to the best sights of Prague. The hotel was very quiet too. I was a little worried at first, because our room had a street view and the trams were running right under it until late night. But surprisingly, we heard little, if nothing. The windows are well insulated. The only two things that bothered us were: First, cigarette smoke in the lobby. The hotel is non-smoking, but the lobby has a small section for smokers. It is the first section when you enter the hotel. It is not separated by any walls from the rest of the non-smoking hotel. Therefore, even just one person smoking can easily pollute the whole lobby including the nearby restaurant and free Wi-Fi area. If you walk into the hotel for the first time and the lobby is filled with smoke, it makes the hotel much less attractive already.
The second problem was the cold swimming pool. We chose the hotel because it is supposed to have a nice swimming pool and spa. The swimming pool is small, which would not matter much, but it was so cold (the water and the room) when we visited, that we could not use it at all.
Other than that we really liked the Hilton Praha and would stay there again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KaDe_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, February 26, 2013
Dear Sir/Madam.
Thank you for choosing Hilton Prague Old Town during your visit to the Czech Republic and for taking the time to give us very detailed feedback regarding your stay.
It was indeed a pleasure for me to note that you remained highly satisfied with our location, room and bathroom facilities, or food offer and quality and especially with the friendliness of by our Team Members. I will certainly share your positive comments with the entire Team and follow up on your comments about doormen.
However, I truly regret, that we failed to meet up to your expectations in regards to the smoking part of the lobby and pool temperature. I would like to ensure you that your comments are taken seriously and although we want also satisfy our smoking guests in a separate corner of the Bar area, we still offer no smoking in the main bar and restaurant, where also offer free WI-FI. Regarding the pool temperature, I would like to thank you for your feedback and would like to ensure you, that your comment was followed up already.
I hope we will have the opportunity to welcome you back to our property in the future.

Kind regards from Prague,

Miroslav Pijak
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Byst, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 18, 2013

Great location in the middle of Prague... everything is very close ... just walk.
Excelent service in every aspect. Business or private trip does not metter. Very good wellness (pool, sauna, gym). Room was like new and clean. Executive lounge provided very good level of service.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank VKral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, February 26, 2013
Dear Sir/Madam

Thank you very much for your stay with us at Hilton Prague Old Town during your visit to Prague, and thank you for sharing your experience with us.

I am glad to learn that we met your expectations and that you enjoyed our central location, cleanliness of your rooms, our newly renovated Spa and in particular the service provided by our Team Members from Executive Lounge.
I hope to welcome you back to Hilton Prague Old Town in the future.

Kindest regards,

Miroslav Pijak
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Prague Old Town

Property: Hilton Prague Old Town
Address: V Celnici 2079/7 | Nove Mesto, Prague 110 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Prague
#51 Business Hotel in Prague
#73 Romantic Hotel in Prague
#87 Luxury Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Prague Old Town 5*
Number of rooms: 303
Official Description (provided by the hotel):
Located in the in the centre of Prague’s most desirable attractions. Its proximity to the oldest parts of the city offers guests the option to fully explore the surrounding area including Old Town Square, Wenceslas Square and Charles Bridge. The hotel has over three hundred well-appointed guest rooms offering high quality accommodations and contemporary interior design, including non-smoking and accessible rooms. All rooms have been carefully refurbished to offer state of the art facilities with contemporary styling and sumptuous furnishings. Prague’s stylish dining spot, Zinc Restaurant features modern European cuisine with Asian flavours is recommended by the Michelin and Gault Millau guides. In its art deco inspired interior, Zinc lounge & bar seats over 70 people. Zinc lounge & bar serves specialty coffees, snacks with Asian flavours and tempting selection of cocktails. The new Prague meetings & events facilities form a great location for a successful business or leisure event in Prague Facilities include twelve meeting rooms as well as the Dvorak Ballroom, which can host up to 340 people. Other facilities include free access to Health & Fitness Center for hotel guests, 24 – hour Room Service, high-speed internet access, with a choice of a wired or wireless connection (Fee applies), underground parking (Fee applies), laundry services, business center, concierge and limousine services. The hotel was awarded with: Certificate of Excellence TripAdvisor 2015 One of Top 35 hotels in middle Europe, awarded by readers of Conde Nast Traveler Awards 2013 One of Top 25 Luxury hotels in Czech Republic, TripAdvisor Travellers Choice Awards 2014 Restaurant Zinc - TripAdvisor Travellers Choice Awards 2014 ... more   less 
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Also Known As:
Hilton Prague Old Town Hotel Prague
Hilton International Prague
Prague Hilton

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