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“Great central stay and great staff”

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Hilton Prague Old Town
Ranked #92 of 648 Hotels in Prague
Certificate of Excellence
Reviewed September 25, 2012

Ok, so I cheat on this one slightly my partner is in the hotel biz and knows "people" :) but we made a more or less last minute reservation at this hotel through a friend in Hilton Belfast. When we arrived we werent expecting much but the staff couldnt have been more welcoming and friendly. The room was fantastic with fresh fruit laid out for us on arrival, I think all the rooms are street facing so with it being old town there is some noise at night but not enough to make me lose any sleep. Room service was great, the menu was perfect for us and the breakfast in the morning was typically Hilton and all the staff were energised and friendly. Great place to stay, will be back!

  • Stayed: July 2012, traveled as a couple
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Thank spdm7326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded September 27, 2012

Dear Sir/Madam,

Thank you for you stay at Hilton Prague Old Town, and for taking the time to give us your valuable feedback on the Hotel facilities and service provided by the Team.
I was delighted to read your very kind comments, and I am very pleased you had a nice stay. Our aim is to ensure high guests satisfaction, and are therefore happy you remained satisfied with our bedroom, room service, breakfast quality and selection, and in particular with the friendliness and helpfulness of our Team. I will be proud to share your comments with the entire Hotel Team, acknowledgements such as yours are of great motivation to all of us.
I would like to thank you again for your feedback, and are looking forward to welcome you back to Prague in the near future.

Kindest regards,
Miroslav Pijak
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,163 - 2,169 of 3,257 reviews

Reviewed September 22, 2012

This hotel is clean and in a very good location for visiting the Old Town of Prague. The rooms are comfortable. Many restaurants and bars are in easy walking distance of the hotel. Those are the pros. Cons would be the Concierge service, or lack thereof. Not sure exactly what their schedules are, but at times they were nowhere to be found. Very difficult to get accurate information. Executive Lounge is on the small side and gets quite crowed when the evening snacks are served and at breakfast. While both are appreciated, the offerings are limited when compared with other Hilton Executive Lounges. The hotel is not inexpensive, but you should expect to pay more for the infamous "location, location, location."

  • Stayed: September 2012, traveled on business
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Thank vtstutz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded September 25, 2012

Dear Sir/Madam.
Thank you for choosing Hilton Prague Old Town during your visit to the Czech Republic and for taking the time to give us some feedback regarding your stay.
It was indeed a pleasure for me to note that you remained highly satisfied with our location, cleanliness and room facilities. However, I truly regret, that we failed to meet up to your expectations in regards to the concierge services availability and Executive Lounge facilities. I would like to ensure you that your comments are taken seriously and will be properly followed up in order to avoid any reoccurrence.
I hope we will have the opportunity to welcome you back in our property in the future and to show you, we can do better.

Kind regards from Prague,

Miroslav Pijak
Front Office Manager

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Reviewed September 21, 2012

Very Freindly staff from the front desk to the concierge to bellmen. Rooms were nicely appointed and the Executive Lounge was one of the better ones I have been in a nice varierty of food & drinks. The hotel does a nice job of making you feel welcome. I would recommend using the hotels car service, Mercedes & Skoda cars with English speaking drivers. The hotel is in the heart of Old town, you can walk to Charles Bridge and see and experience all that Prauge has to offer. We are already looking forward to another, longer this time vacation in Prauge and we will certainly be staying at the Hilton Old Town hotel.

Stayed: September 2012, traveled as a couple
Thank 729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded September 25, 2012

Dear Sir/Madam,

Thank you very much for selecting Hilton Prague Old Town during your stay in the Czech Republic and in our beautiful City of Prague.

I am delighted to hear that you had a wonderful stay, you felt welcomed and liked our location, rooms, car service and Executive Lounge facilities. I am pleased you were satisfied with the service provided by our entire Hotel Team. I have shared your comments with the whole Team, and we are all very proud of it.
Thank you again for your kind feedback and are looking forward to welcome you back to Prague on your next visit to the Czech Republic.

Warmest regards,
Miroslav Pijak
Front Office Manager

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Reviewed September 19, 2012

Hotel is a standard business hotel but room was very nicely laid out and decorated. The reception staff is excellent and all around our service was great. Our female concierge was excellent and we had a great experience. In the restuarant service and food were good and a lovely breakfast buffet. The only disappointment was the room didn't have free Internet service. They said they had it in the lobby but we had trouble with it working. On the last day we broke down and were going to pay the fee but with the poor lobby Internet they gave us a free day. It should have been free with the room anyway we think, being a business hotel.

Unfortunately the cabs took us for double or triple the fare. They were not honest. Get the hotel to arrange your pickup and departure.

Room Tip: Ouiet..no disturbance even though we were facing the Marriott Hotel.
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  • Stayed: September 2012, traveled as a couple
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1  Thank rosebarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded September 25, 2012

Dear Sir/Madam,

Thank you for you stay at Hilton Prague Old Town, and for taking the time to give us your feedback on the Hotel facilities and service provided by the Team.
I was delighted to read your very kind comments, and I am very pleased you had a nice stay. Our aim is to ensure high guests satisfaction, and are therefore happy you remained satisfied with our rooms and especially with the service provided by our Front Desk, Concierge and Zinc restaurant Team. I will be proud to share your comments with the colleagues, acknowledgements such as yours are of great motivation to us.
Please accept my apologies for the Internet issues, I would like to assure you, that we already took steps for improvement of the Internet functionality.
I would like to thank you again for your feedback, and are looking forward to welcome you back to Prague in the near future.

Kindest regards,
Miroslav Pijak
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2012

I don't have anything new to say - just want to endorse all the positive comments already made about this hotel. Location, helpfulness of staff, quality of the hotel are all first class. As Hilton Honors members we're used to staying at Hilton hotels around the world. I have to say that in general Hilton staff strive to provide a great service, but the guys here (and not just in the exec longe) really embody the concept of customer service and couldn't have been more helpful. They almost seemed apologetic about the Czech government booze ban, even though it wasn't their fault. They seemed to want to compensate by going the extra mile in other areas. Will be back here next time we are in Prague.

  • Stayed: September 2012, traveled as a couple
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Thank reevesey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded September 25, 2012

Dear Sir/Madam,
Thank you for choosing Hilton Prague Old Town during your visit to the Czech Republic, and for taking the time to give us very nice feedback regarding your stay.
It was indeed a pleasure for me to note that you agree with positive feedback provided by the other reviewers and you enjoyed our facilities, service and helpfulness of our Team Members and the central location of the hotel (only few minutes away from the most famous touristic sites).
I have shared your comments with the whole Team, and we are all very proud of your very nice comments.

Kindest regards from Prague,

Miroslav Pijak
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2012

this is one of the better Hilton properties in Europe. nice location central to all the sites, good quiet, air conditioned rooms, and an incredible staff in the Executive club. Tereza heads up a great staff in the exec room (including Kristyna and others), and is friendly, professional, and can set up any activity or expedition that you might like in Prague. if you cant get an upgrade to the 8th or 9th floor, pay the difference - you'll get free breakfast, and happy hour snacks and drinks everyday. Also, they have a great health club with spa as well! i had a small conference at this hotel and everything was just perfect!

Room Tip: upgrade to the exec floors, Tereza and her staff set up all your adventures!
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  • Stayed: September 2012, traveled on business
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Thank Mike9000ft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded September 19, 2012

Dear Sir/Madam,

Thank you very much for selecting Hilton Prague Old Town during your stay in the Czech Republic and in our beautiful City of Prague.

I am delighted to hear that you had a wonderful stay and you liked our Executive Lounge, the newly renovated spa are and conference facilities. I am also very pleased you were satisfied with the service provided by our Hotel Team - thank you for mentioning Tereza and Kristyna in the Executive Lounge. I have shared your comments with the whole Team, and we are all very proud of it.

Thank you again for your kind feedback and are looking forward to welcome you back to Prague on your next visit to the Czech Republic.

Warmest regards,

Miroslav Pijak

Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2012

Suite on the executive floor with executive lounge. Restaurant Zinc visited twice--for lunch and Sunday Brunch, the latter particularly recommended. Walked to the Smetana Hall at the Civic Center and to the National Opera House. Excellent concierge service for obtaining tickets and for shopping and other advice.

Room Tip: Go for the executive floor.
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  • Stayed: September 2012, traveled as a couple
    • Value
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    • Sleep Quality
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Thank jtdorsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded September 19, 2012

Dear Sir/Madam,

Thank you for you stay at Hilton Prague Old Town, and for taking the time to give us your feedback on the Hotel service provided by the Team.

I was delighted to read your very kind comments, and I am very pleased you had a nice stay. Our aim is to ensure high guests satisfaction, and are therefore happy you remained satisfied with our Executive Lounge, Zinc restaurant lunch offer, you liked our famous Sunday Brunch and the service provided by our Concierge Team.



I will be proud to share your comments with the entire Hotel Team, acknowledgements such as yours are of great motivation to the team.



I would like to thank you again for your feedback, and are looking forward to welcome you back to Prague in the near future.

Kindest regards,

Miroslav Pijak

Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Prague Old Town

Address: V Celnici 2079/7 | Nove Mesto, Prague 110 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Family Hotel in Prague
#51 Business Hotel in Prague
#72 Romantic Hotel in Prague
#82 Luxury Hotel in Prague
Price Range: $142 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Prague Old Town 5*
Number of rooms: 303
Official Description (provided by the hotel):
Located in the in the centre of Prague’s most desirable attractions. Its proximity to the oldest parts of the city offers guests the option to fully explore the surrounding area including Old Town Square, Wenceslas Square and Charles Bridge. The hotel has over three hundred well-appointed guest rooms offering high quality accommodations and contemporary interior design, including non-smoking and accessible rooms. All rooms have been carefully refurbished to offer state of the art facilities with contemporary styling and sumptuous furnishings. Prague’s stylish dining spot, Zinc Restaurant features modern European cuisine with Asian flavours is recommended by the Michelin and Gault Millau guides. In its art deco inspired interior, Zinc lounge & bar seats over 70 people. Zinc lounge & bar serves specialty coffees, snacks with Asian flavours and tempting selection of cocktails. The new Prague meetings & events facilities form a great location for a successful business or leisure event in Prague Facilities include twelve meeting rooms as well as the Dvorak Ballroom, which can host up to 340 people. Other facilities include free access to Health & Fitness Center for hotel guests, 24 – hour Room Service, high-speed internet access, with a choice of a wired or wireless connection (Fee applies), underground parking (Fee applies), laundry services, business center, concierge and limousine services. The hotel was awarded with: Certificate of Excellence TripAdvisor 2015 One of Top 35 hotels in middle Europe, awarded by readers of Conde Nast Traveler Awards 2013 One of Top 25 Luxury hotels in Czech Republic, TripAdvisor Travellers Choice Awards 2014 Restaurant Zinc - TripAdvisor Travellers Choice Awards 2014 ... more   less 
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Also Known As:
Hilton Prague Old Town Hotel Prague
Hilton International Prague
Prague Hilton

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